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Balance Coffee Avis 

391
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Voir plus

Noté 5 sur 5 étoiles

I've tried a lot of specialty coffee over the years, but Balance Coffee is THE ONE. The beans are consistently fresh, smooth, and never have that harsh bitterness you get with a lot of supermarket cof... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really good company. Coffee is clean and tastes very smooth for your morning fix without being too heavy. And the special mushroom blends or elixirs are excellent additions to your morning coffee. The... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs
  2. Fournisseur de machine à café
  3. Boutique de café
  4. Grossiste en café
  5. Boutique de produits diététiques

Écrit par l'entreprise

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

391 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(391)

126 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What an obliging company Balance Coffee…

What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.

29 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️

Noté 5 sur 5 étoiles

Happy with the outcome and service

Happy with the outcome and service. Balance Coffee are always helpful, prompt and courteous when dealing with order issues. I rarely sign up to subscriptions but this is one product and one company worth my time, investment and commitment.

26 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you, Charlie! We're honoured to have earned your trust—your support truly means everything to us. 🙏🏻

Noté 5 sur 5 étoiles

Thank you for caring about what matters

Delicious coffee – first one I’ve ever had that didn’t need milk. Just had that perfect flavour you always imagine coffee should have (like in movies). Now I’m thinking maybe the bitter taste in other coffees was because they weren’t pure. Love that this brand actually tests for all the nasty stuff. Really makes a difference – thank you!

27 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you, Angela! It’s amazing to hear how much you’re enjoying the purity and flavour—your words mean a lot to us! Cheers ☕️

Noté 5 sur 5 étoiles

Getting started

I had the starter pack and wasn't disappointed 🙏🕺

19 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you, Matthew! We're so glad the starter pack hit the mark—here’s to many more great brews ahead! ☕💫

Noté 5 sur 5 étoiles

Excellent company

The excellence of customer service, the informative website and the very high quality of coffee all contribute to a pleasurable purchase experience. I found the coffee clean and free from contaminants -as the website points out. A very drinkable coffee (Stability Blend) with a touch of citrus that appeals to me. I tried making the coffee with aeropress, stove top and bean to cup ristretto and all methods produced a most satisfactory taste and mouthfeel. Pleased to recommend Balance Coffee most strongly.

20 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much, Crosby! We're grateful for your thoughtful feedback and thrilled to know you’re enjoying the Stability Blend across all your brew methods. Cheers! ☕️

Noté 5 sur 5 étoiles

I purchased three different types of…

I purchased three different types of beans and the Lions Mane Elixer from Balance. Royal Mail had some delivery issues however the support in helping to resolve them by the team at Balance was excellent. The coffee is Deee-licious - I've only tried the Rotate Espresso so far and it tastes exactly as described. I normally shop around to see what is new on the market but I will be a repeat customer from these guys. Don't miss out - try them.

26 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much, Ribeana! We're thrilled to have you with us and can’t wait for you to try the other blends too—your support means the world to us. ☕🧡

Noté 5 sur 5 étoiles

Nice refund or cancellation policy

Nice refund or cancellation policy

15 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you, Jay! We do our best to keep things smooth and hassle-free. 😊 Let us know if you ever need any help!

Noté 5 sur 5 étoiles

I love this coffee

I love this coffee. When I finished my subscription bag early i had to go back to my old premium supermarket stuff and did not enjoy it half as much. Great beans guys ☕️

10 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much for your kind words, Tom! We're thrilled to hear you’re loving the coffee. ☕️✨

Noté 5 sur 5 étoiles

Great products and service

Great products and friendly, helpful customer service!

6 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much for the wonderful words, Julienne! We are happy that you are enjoying the coffee! Cheers ☕️

Noté 5 sur 5 étoiles

Excellent Customer Service

Customer service was excellent.

New coffee arrived with no concern, packaged well, and prompt delivery. Brewed well and tastes good. Will use again.

5 mars 2025
Avis spontané
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Réponse de Balance Coffee

Glad to hear you’re happy with your order, Paul! We appreciate your support and look forward to serving you again. ☕😊

Noté 5 sur 5 étoiles

Lions Mane gets me focused for the day

I love a cup of lions mane coffee every morning. I am so much more alert and on my A game, genuinely feel like my brain has been flossed :)
It is a quality coffee and whilst it may seem a bit pricier than your supermarket roast it is worth the money and so much cheaper than a daily shop bought coffee. Love it!

4 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your amazing feedback! We're thrilled to hear you're enjoying the coffee and feeling the benefits. Your support means a lot to us! 😊☕

Noté 5 sur 5 étoiles

Love it the Coffee, easy Customer Service

I really enjoy the coffee, but I never really realised the actual benefit of it until recently when I ran out.
The company have been great to deal with Via email and fast to respond, easy to make changes to my subscription.
Looking forward to never running out again!

3 mars 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your kind words, Mike! We're so glad to hear you've had a great experience with us. We appreciate your support and look forward to keeping you stocked with your favorite coffee! 😊☕

Noté 5 sur 5 étoiles

My wife bought me an aero press and a…

My wife bought me an aero press and a few packages of Balance's coffee. Fast to brew and tastes delicious.

Recently, bought new coffee from the shop on my own, but accidentally picked whole bean coffee. Wrote the team about the mistake and they quickly updated my order. Thanks!

28 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your support, Oleg! We're so glad you're enjoying the coffee and that we could help with your order. Happy brewing! ☕😊

Noté 5 sur 5 étoiles

I can definitely recommend this company…

I can definitely recommend this company and the products I have tried so far. The coffee tastes clean, not bitter at all, and well-balanced. It is important that they test it for mold, heavy metals and other contaminants which are present in so many other brands. Delicious--a true pleasure!

20 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much for your kind words, Ingrid! We're thrilled to hear you're enjoying the clean, well-balanced taste of our coffee. Your support means the world to us! ☕

Noté 5 sur 5 étoiles

Excellent customer service!

When we experienced a recent delay in receiving our shipment from Royal Mail, Balance Coffee made things right by sending an overnight replacement order. They were professional, apologetic and responsive. Excellent customer service + fabulous coffee = Loyal repeat customers!

14 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your kind words, Lisa! We're glad we could make things right and truly appreciate your support. Enjoy your coffee! ☕

Noté 5 sur 5 étoiles

Amazing coffee

Amazing coffee, wonderful company ethos.
Highly recommended x

17 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your kind words and recommendation! Cheers to more coffee sessions ☕

Noté 5 sur 5 étoiles

Great tasting and functional mushroom coffee

Absolutely love Balance have been drinking the Mushroom coffee now for as long as they have been producing it. I can honestly say it has literally changed my brain function.. At 54 I've never been sharper, if only this had been available during my younger years. The taste is incredible and with this stuff there is no spike and no low after. I love quality stuff and this is exactly what you get an ethical quality business and products, fast delivery and great service.

13 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you for your fantastic feedback, Nicola! It's wonderful to hear how much you’re enjoying the Mushroom Coffee and the positive impact it’s had. We truly appreciate your support and are delighted you value the quality and service we strive to provide. ☕

Noté 5 sur 5 étoiles

Lovely company and great products

The coffee and elixirs are excellent, and I always get really personal feeling service.

13 février 2025
Avis spontané
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Réponse de Balance Coffee

Thank you so much, Maitiu! We're really pleased to hear you're enjoying the coffee and elixirs. We truly appreciate your support and kind words! 😊☕

Noté 1 sur 5 étoiles

Be really careful with this company

Be really careful with this company. I ordered 3×1kg coffee and I received only 2kg. I am trying to get in contact with them for tree days ,but not a luck. I will not recommend to my friends. I still haven't try the coffee ,but costumer service is awful. You can't get in touch with real person only AI.

7 février 2025
Avis spontané
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Réponse de Balance Coffee

Hello LLiyan, we sincerely apologise for the incomplete order and any frustration this has caused. We want to assure you that we have been responding to your messages, but we're not sure if our replies are reaching you. All responses should be going to your personal email address.

Rest assured, the missing coffee was sent to your address on February 7. We’ve also just sent you another email to follow up. Please check your inbox (including spam/junk folders), and if you still haven’t received our messages, kindly reach out to us directly at orders@balancecoffee.co.uk so we can assist you further.

Looking forward to hearing from you.

Noté 5 sur 5 étoiles

Great customer service! Great coffee!

I’ve tried quite a few ethical/chemical free coffees for espresso and I’m really liking Balance flavour. Got off to a rocky start with problems with my espresso machine but Balance adjusted the grind and sent me another packet free of charge!! Great customer service. Great coffee. Great company.

4 février 2025
Avis spontané

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