Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've tried a lot of specialty coffee over the years, but Balance Coffee is THE ONE. The beans are consistently fresh, smooth, and never have that harsh bitterness you get with a lot of supermarket cof... Voir plus
L'entreprise a répondu
Really good company. Coffee is clean and tastes very smooth for your morning fix without being too heavy. And the special mushroom blends or elixirs are excellent additions to your morning coffee. The... Voir plus
L'entreprise a répondu
SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Voir plus
À propos de l'entreprise
- Torréfacteurs
- Fournisseur de machine à café
- Boutique de café
- Grossiste en café
- Boutique de produits diététiques
Écrit par l'entreprise
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
The Balance Promise
Fresh healthy coffee, delivered with zero risk
Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.
Coordonnées de contact
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, Royaume-Uni
- 07828546036
- orders@balancecoffee.co.uk
- balancecoffee.co.uk
4,4
Excellent
390 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They must write their own reviews.
They must write their own reviews.
Tried to order twice from this company. First time they took two weeks to send a sample. The second time the wrong order and wouldn't change it.
Do they leave their own reviews? I'd say so. Even coffee pros say how bad their customer service is, which consists of an email and a defunct answering machine. The words of the reviews are very similar, plus only 219 in five years of trading..... mmmmm
They pass themselves off as hip and fair trade but my experience left me openmouthed with shock at being scammed.
No doubt they'll answer my review with the normal PR nonsense, but no customer should be treated so unfairly. Be warned.
5 juin 2025
Avis spontané
Réponse de Balance Coffee
We're really sorry to hear about your experience and truly regret that we weren’t able to replace the ground wholesale coffee as requested, John. We’ve reached out via email twice, as we’d still love the chance to support you and make things right where we can. We understand your frustration and genuinely want to help however possible.🙏🏻
Great taste, and healthy.
Great coffee, tastes wonderful and its healthy. . Great customer service. Couldn't be happier.
2 juin 2025
Avis spontané
Réponse de Balance Coffee
Thanks a lot for the lovely feedback, Charlie. We're so glad you're enjoying the coffee and the service. It means a great deal to us. 🙏🏻
Réponse de Balance Coffee
Thank you for the kind words, Lennon. We're so pleased you're enjoying the taste and quality of the coffee.
Very good coffee beans and well packed.
19 mai 2025
Réponse de Balance Coffee
Thanks so much, Alan. We're really glad you're enjoying the beans and appreciated the packaging. Cheers ☕️
Part of my order was missing
Part of my order was missing. I contacted customer services and they replied quickly to resolve the issue. Sending out the missing coffee bag asap. Very happy with service and the product is excellent too.
31 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks for your lovely feedback, J. We're really glad we could resolve it quickly and that you're happy with both the service and the coffee. Cheers ☕️
Great coffee
Great coffee! Clean and taste notes that match the descriptions. Impressive customer service with a generous ethos.
26 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks so much for the lovely feedback. We're really glad you're enjoying the coffee and that the service made a good impression. Cheers ☕️
Great coffee!
Really good coffee sent reliably every two weeks. Very helpful with queries. Would thoroughly recommend!
8 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks so much for the kind words, Carolyn. We're really pleased you're enjoying the coffee and the service. Means a lot to have your recommendation. 💫
Nice tasting coffee
Nice tasting coffee. Bit more expensive than others I've tried but nice packaging and good service
16 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks for your feedback, Steve. We're glad you enjoyed the coffee and appreciate you noticing the packaging and service.
Great coffee and service
The coffee is fantastic and the customer service when I had a bit of trouble with ordering was brilliant. I can’t fault them at all!
16 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks a lot for the lovely feedback, Jessica. We're so pleased you're enjoying the coffee and that we could help with your order. ☕️
Great coffee, great device
I had a delivery issue. Balance coffee sorted it out straightaway. Great coffee, great customer service. What more can I say. Good luck to you guys!
All the very best
Tom
12 mai 2025
Avis spontané
Réponse de Balance Coffee
Thanks so much for your kind words, Tom. We’re really glad we could sort things quickly for you. Delighted you’re enjoying the coffee and truly appreciate your support. ☕️
love it!
I’ve been using Balance coffee for a year now and really love it. Every two weeks, their delicious coffee beans arrive at my door - just lovely. Also, very kind customer service!
5 mai 2025
Avis spontané
Réponse de Balance Coffee
Thank you for a year of support, Mel! We’re so happy our coffee and service have brought joy to your routine — here’s to many more cups ahead! ☕️
My daughter and I love your balance…
My daughter and I love your balance coffee. We like to add lions mane drops for our perfect start to the day
18 avril 2025
Réponse de Balance Coffee
That sounds like a beautiful morning ritual,Carol! We're so happy Balance Coffee is part of your special start to the day. 💫
No mould.
I use a bean to cup machine and buy the whole beans. My previous coffee would grow mould in the container before I emptied it. Balance coffee not only tastes good, but does not grow mould, which must be better for health.
30 avril 2025
Avis spontané
Réponse de Balance Coffee
We're so glad you're enjoying the taste and freshness of our beans! It means a lot to hear they're making a difference in both flavour and peace of mind. ✨
Love everything about this company
Love everything about this company! The quality of the product itself is superb and I haven't found better whole beans for our Eletta machine. But on top of this, customer service and delivery is absolutely spot on - quick, personal responses and a genuinely good reward programme for repeat purchasers. We started with the discovery bundle and quickly found our favourites - would recommend this to anyone considering a subscription. I took a 6 month break from caffeine while pregnant and with my baby due next week, I am counting down the days to my first cup of Balance Coffee!
25 avril 2025
Avis spontané
Réponse de Balance Coffee
Thank you so much for your kind words, Lauren! We're thrilled to hear you've loved the beans, service, and rewards. Cheers ☕️
I seldom leave reviews but…
I seldom leave reviews but there are some experiences that compels. Balance Coffee is one of them. It is the only coffee roaster that supplies coffee which does not give me jitters or side effects after caffeine intake - pure quality! After trying several roasters across the country, I think Balance is probably best in the country imho. The best in taste, quality and customer service.
16 avril 2025
Avis spontané
Réponse de Balance Coffee
Thank you so much, Mario! Your feedback means the world to us. We're thrilled to be your top choice for quality coffee and can't wait to keep serving you! ☕️🙏🏻
Great team and good coffee
17 avril 2025
Avis spontané
Réponse de Balance Coffee
Thanks, Rachel! We really appreciate your kind words and are so glad you’re enjoying the coffee! ☕️
Outstanding coffee and customer service!
I have been ordering with Balance for several months now and not only is their coffee outstanding in terms of quality and taste but their customer service is also fantastic! I would highly recommend giving them a go! We love the Darkfire brand as its delicious!
3 avril 2025
Avis spontané
Réponse de Balance Coffee
Thank you, Bee! We're so grateful for your continued support and thrilled to hear you love the Darkfire blend as much as we do! ☕️
Best coffee beans in London
So far the best coffee beans I've managed to get my hands on in London. We have a repeating order for the "Dark Fire Energy" and "Rotate" variants - can't decide which is better...
Great coffee, great service 👍
10 avril 2025
Avis spontané
Réponse de Balance Coffee
Thanks so much, Roberto! We're thrilled to be your go-to coffee—can't wait for you to continue enjoying both blends! ✨
The coffee was delivered quickly
The coffee was delivered quickly, well packaged. I had ordered an espresso grind which unfortunately was not suitable for my coffee machine. Balance Coffee were so good when I emailed and explained my dilemma, and they arranged for a return and replacement. They also advised a more suitable grind for my machine, which they have now sent to me. They have been so helpful throughout and I look forward to trying the coffee soon!
31 mars 2025
Avis spontané
Réponse de Balance Coffee
Thank you, Christine! We’re so glad we could help and are excited for you to enjoy the perfect brew. Your feedback means a lot to us! ☕️
What an obliging company Balance Coffee…
What an obliging company Balance Coffee is. Quick to respond to adjusting deliveries but most important Great Coffee — the best I’ve ever had
Smooth with all the nasties taken out .
Everyone who has it in my house loves it
Can’t recommend it more highly
Amazing choices of flavours and add ons. Try it.
29 mars 2025
Avis spontané
Réponse de Balance Coffee
Thank you so much, Janis! We’re over the moon to know you and your household are loving the coffee—cheers to more coffee sessions! ☕️
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