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Balance Coffee Avis 354

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Thank you Balance for responding swiftly following me posting here to resolve things with me. Very much appreciated! I'll copy here the email i sent them 2 weeks ago with no reply. My first questio... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am thoroughly enjoying Balance coffee, it’s by far the best coffee I have ever tasted and to know its mould free, mycotoxin free and packed with antioxidants and polyphenols is a game changer. I l... Voir plus

Noté 5 sur 5 étoiles

Good service ! I like what they do. Testing, organic, sourcing the best coffee. Coffee smells very fresh when you open it. Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs
  2. Fournisseur de machine à café
  3. Boutique de café
  4. Grossiste en café
  5. Boutique de produits diététiques

Écrit par l'entreprise

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

354 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

This is the best coffee I have ever had…

This is the best coffee I have ever had with none of the nasties. We get the dark fire energy and you can taste all the tasting notes. Freshly roasted within days of delivery to your front door. What really great about this coffee don’t get any jittery feelings you can get with coffee.

6 mars 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for the amazing feedback, Miss C! We're thrilled to hear you're enjoying the Dark Fire Energy and that the flavour and freshness are hitting the mark for you.

We really appreciate you taking the time to share your thoughts and for being part of the Balance Coffee community.

Enjoy your next cup! ☕

Jallyca of Customer Care

Noté 5 sur 5 étoiles

The best coffee you can buy!

It was initially the toxic free aspect that was my reason for trying Balance Coffee. Then after trying it well I know there was no going back to any other brands! It just feels clean, has no negative side effects and tastes great. I no longer get that acidic feeling or sometimes the tired and nauseous feeling that coffee used to give me.

Also, having picked up a few batista tips from the Balance emails, I decided to invest in a coffee grinder, so now fully appreciate the added benefit of freshly ground coffee every day, which snells delightful. It's been a pleasure learning more about coffee and discovering Balance Coffee which by my estimates is second to none.

6 mars 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for taking the time to share this with us, Marc. It really means a lot. We're delighted to hear that Balance Coffee has been such a positive change for you, both in how it tastes and how it makes you feel.

Your kind words truly mean a lot to the team, and we're so happy to have you as part of the Balance Coffee community. Thanks again for your support! ☕

Jallyca of Customer Care

Noté 2 sur 5 étoiles

Weak and Watery. Not a Real Espresso Alternative

I replaced my usual espresso with the medium roast Rotate Espresso, but unfortunately it’s nothing like an espresso. For anyone who enjoys strong coffee, this comes across as very weak. I really wanted a healthier alternative, but even with a generous amount, it came out tasting like water with just a hint of coffee. It doesn’t give you the same kick that an espresso does.

16 février 2026
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Réponse de Balance Coffee

Thank you for sharing your feedback, Anastasia. We’ve reached out via email to assist with your concern and would love to hear from you so we can help find the best solution.

Looking forward to your reply.

Jallyca of Customer Care

Noté 5 sur 5 étoiles

I don't get any side effects

I don't get any side effects, jitters etc. I like the taste and the lions mane is good for me. win win.

27 février 2026
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Réponse de Balance Coffee

That sounds like a perfect combo, Christina! Enjoying the taste without any side effects while getting the benefits from lion’s mane is definitely a win win. Thank you for sharing!

Jallyca of Customer Care

Noté 5 sur 5 étoiles

Searching for clean coffee

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould, no pesticides. I'm now on my 3rd bag. I love the taste and really enjoy my coffee now. BTW the company are great too, efficient and communicative and always ready to help with any queries. One happy customer.

25 février 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for sharing your experience, Donna. It’s wonderful to hear that you’ve found a coffee that not only tastes great but is also clean and healthy. We’re thrilled that Balance has made your coffee routine so enjoyable and that our team has been able to support you along the way. We really appreciate your kind words and your continued support.

Jallyca of Customer Care

Noté 5 sur 5 étoiles

Great customer service.

Great customer service.

17 février 2026
Avis spontané
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Réponse de Balance Coffee

Thank you, Shiv! We truly appreciate it.

Jallyca of Customer Care

Noté 5 sur 5 étoiles

I JUST LOVE BALANCE!

I JUST LOVE BALANCE!! This coffee is purely FANTASTIC!
I’m currently under investigation for immune deficiency, my energy levels are low, at times my mood is low & I also have nights that I struggle to sleep..
As well as their fantastic coffee that keeps me energised throughout the day their Reishi tincture is also fantastic! Ever since I was gifted a tincture (from Balance) I’ve slept soundly every night that I’ve used..
I can’t fault their service or their products..
Thank you Balance, you truly are a life saver.
L 😘

6 février 2026
Avis spontané
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Réponse de Balance Coffee

We’re thrilled to hear our coffee and Reishi tincture have been helping you, Laura. It means a lot to us. Really appreciate your support 😊

Jallyca of Customer Care

Noté 5 sur 5 étoiles

Their coffee tastes amazing

Firstly their coffee tastes amazing, delivery is fast and efficient and when you have a query they are super helpful and responsive

4 février 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for your kind words, Heather! We’re thrilled to hear you’re enjoying the coffee and our service. We really appreciate your support!


Jallyca of Customer Care

Noté 2 sur 5 étoiles

Good product quality but poor customer service

Trust the quality is good but I think customer service need to improve.
I received the coffee beans from Royal Mail on 5 Feb, but there is missing delivery for 1 item. I try to use Live chat to contact with the staff at 11:30am, but waiting for 4 hours till 3pm, still no one response. If you make the platform for us to chat with your staff, I cannot believe there is no one reply to the customer.
Finally I got the email reply from the team by the end of 5 Feb. I would expect this can be solved within couple of days but this is not. Till now 13 Feb, I still not received the missing coffee bean, I feel I am really patient to wait as I trust the process. However, I am extremely disappointed and annoyed for such case.
Finally, I got the coffee by today 18 Feb, many thanks to Mark and Jallyca who help me to rearrange the order delivery.

5 février 2026
Avis spontané
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Réponse de Balance Coffee

Hi Simon, thank you for taking the time to share this, and we are genuinely sorry for the frustration this caused.

You are absolutely right, this is not the level of customer service we aim to provide, and we apologise for the delay in our response. We have now replied to your email and want to reassure you that we are on top of resolving your concern.

We really appreciate your patience and your honest feedback. It helps us improve, and we are committed to doing better moving forward.

Noté 4 sur 5 étoiles

Incomplete order received

Ordered 250g Decaf and 250g Lion’s Mane a week ago. Received the decaf but no lion’s mane. Emailed them twice and had a reply from Mark to apologise and to reassure me it would be sent out. That was 2 days ago, I was hoping for an email from them to say your shipment is on its way but nothing. IF they read this my order number is 5582.

Update 5/2/26 I’ve had a response that the Lions Mane is out of stock and have been offered a refund or to wait. I wasn’t made aware of this and it’s not showing out of stock on the website which will ultimately result in customers like me going back and forth with them and getting negative comments on here. Updated 2 stars for now.

Update 5/2/26 pm. Royal Mail have just delivered the coffee! Got there in the end what a palaver. Updated to 4 stars.

29 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Hi Pauline, thank you for your patience and for being so honest with your review.

We sincerely apologise for the delays and any confusion caused regarding the Lion’s Mane.

We really appreciate you sticking with us, and we can assure you that your feedback will be taken on board to improve both our stock updates and communication in the future.

Noté 1 sur 5 étoiles

Item never received

Item never received, despatched on 20th Jan, tracking not updated, Balance said they would be in touch if they couldn’t get it moving again and to not ask them about it. No response by 3rd Feb and could not get hold of them via online chat to enquire. Package still missing.

20 janvier 2026
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Réponse de Balance Coffee

Hi Sarah,

I’m really sorry for the frustration and delay with your order, as this is certainly not the experience I want for you. I’ve already emailed you and processed your request to make it right.

I truly appreciate your patience and look forward to hearing from you so we can ensure everything is resolved.

Noté 5 sur 5 étoiles

Balance coffee excels

Great quality and smooth taste. Worth it to buy a coffee that avoids the flaws of some brands of instant.

20 janvier 2026
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Réponse de Balance Coffee

Thank you so much for your kind words, Bryan! I’m really glad you’re enjoying the quality and smooth taste, as it means a lot to hear.

Noté 5 sur 5 étoiles

High standards coffee supplier

As usual a clean quickly delivered coffee. Reliable supplier with high standards

19 janvier 2026
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Réponse de Balance Coffee

Thanks so much for your feedback, Crosby! Appreciate you trusting us as your coffee supplier. Cheers to more coffee ☕️

Noté 5 sur 5 étoiles

Excellent coffee

Excellent coffee, noticed the difference between supermarket coffee and balance instantly. Would recommend balance to anyone wanting real coffee

19 janvier 2026
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Réponse de Balance Coffee

Thank you, Damien! I’m glad you can taste the difference and really appreciate you recommending Balance to others who want a proper, quality coffee.

Noté 5 sur 5 étoiles

Wonderful clean coffee and wonderful…

Wonderful clean coffee and wonderful customer service. I cannot rate this company highly enough. A++++++

30 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for the kind words, Stevie. We really appreciate you taking the time to share this, and we’re glad you’re enjoying both the coffee and the experience. Support like this means a lot to our small team ☕

Noté 4 sur 5 étoiles

Mmm ... INTERESTING!

Mmm ... interesting. I wonder ...
I sometimes experiment to see if there’s anything better out there than my “Old Faithfuls" (almost-anything from The Algerian Coffee Stores, especially their Gourmet Noir, or my absolute no.1, Little Birdie’s Perthshire Roast roasted, oddly, only a few miles from me - it's just so, SO, ABSOLUTELY YUMMM - go try!)
So this time I bought Balance Coffee’s Starter Bundle ... just to see.
I’ve always chosen my coffee purely on taste, never really thinking about toxins, mould, jitters, stress, brain health, mood, crashes or all the other Balance Coffee claims - and we all know about internet ‘claims’!
Well ... I started with Balance Coffee's ‘Rotate Espresso’ and no, it wasn’t for me: my note says, ‘Tastes like posh Nescafé’. So on to ‘Darkfire Energy‘ which I rather liked and then to ‘Stability Blend’ which I also liked. But then, HANG ON A MINUTE ...
All those Balance Coffee claims about ‘Mental Clarity’, ‘All Day Energy’, ‘Sharper Focus’, ‘No Crashes’ and all-over ‘Wellness’, after the first week or so of my Starter Bundle and 3 BIG cups (with milk) every morning and 1 or 2 more during the day I began to think, to feel, yes to FEEL, “Hang On, could all this be TRUE?”
My 3 Starter Bundle packets are now all finished and YES, I BEGIN to think that they may WELL be true!?!
So I think I’ll now investigate rather further ...
Meanwhile, Thank you Balance Coffee: ‘Interesting’, as I say, VERY Interesting INDEED!
(PS. I live half the time in France so I well understand, "Les goûts et les couleurs ne se discutent pas". But I do take a good supply of my no. 1, Little Birdie's Perthshire Roast, back with me every time. Will I now have to update that?!)

25 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Thank you for such an honest and thoughtful review, Charlie. Taste will always be personal, and we love that you approached this as a genuine experiment rather than taking any claims at face value.

It’s great to hear that, beyond flavour, you started noticing how you actually felt over time.

We appreciate you sharing your experience and wish you well as you continue exploring, both at home and abroad ☕

Noté 5 sur 5 étoiles

Great coffee & great communication.

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

20 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Thank you so much for your kind words, Graham! We’re really pleased you’re enjoying the taste and quality of our coffee. Cheers! ☕️

Noté 5 sur 5 étoiles

Smooth and tasty

I had some of the coffee I purchased from you. It was very smooth and tasty. I’m also really pleased with the benefits over the mass produced coffee I have had previously, thank you.

1 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Thanks so much for your lovely review, Andrew! We’re really pleased to hear you enjoyed the coffee and are noticing the benefits. It’s great to know it’s making a difference for you.

Cheers to more coffee ☕️

Noté 5 sur 5 étoiles

Great tasting fresh coffee

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

15 janvier 2026
Avis spontané
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Réponse de Balance Coffee

Thank you, Michael! We’re so glad you’re enjoying the freshness and flavour of our coffee ☺️ Cheers!

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