Barclays UK Avis 

Had a good experience at Hitchin Barclays branch today. Veronica fitted me in between booked appointments and sorted a number of issues without issue which has saved me so much time otherwise, many thanks. Need more people like her.

I couldn't get my head around how knowledgeable and helpful the only person behind the main counter was in the Barclays Birkenhead Branch this afternoon. She seemed to know everything about the recent changes to the Barclays/Barclaycard App and online banking. She was able to sort out a number of issues for me. When she told me that she was was an ex pupil from the school that I used to teach at that explained everything.

Our charity has had a very disappointing experience with Barclays' handling of its business current account. An overdraft developed on the account, but the information later supplied to us did not, in our view, clearly explain the transaction or transactions that originally caused the substantial debit balance. We asked Barclays for a full reconciliation, evidence that relevant cheque payments complied with the account's two-to-sign mandate, and an explanation of the interest and charges applied.
What caused particular concern was the way the matter was communicated. A Final Demand and generic text messages were sent to an individual signatory, even though Barclays later confirmed in writing that the individual was not personally liable for the charity's debt. The messages did not clearly identify the particular charity account and referred to possible action affecting "other accounts", which was understandably worrying.
Barclays also confirmed that it closed the charity's operational current account while the underlying dispute was still being pursued. We have asked the bank to explain the contractual basis and notice relied upon for that closure, to consider reinstatement, to protect the charity's separate savings account, and to review/refund any overdraft interest or charges that were not properly incurred.
The trustees sent a detailed formal complaint on 26 August 2026 with supporting documents and a trustee resolution. As of 4 October 2026, we had not received a substantive response to that complaint. We are therefore preparing to refer the matter to the Financial Ombudsman Service if it is not satisfactorily resolved.
We are not asking Barclays to disregard any genuine and properly evidenced liability. We are asking for something basic: a transparent explanation of how the overdraft arose, proof that the account mandate was followed, a fair review of the account closure, and proper engagement with the charity's complaint. We will update this review if Barclays resolves the matter.

Called into the Hub in Ashbourne, as I had a problem getting into on-line banking.
We spoke to a member of staff Raj who was so helpful and professional in helping me to access the on-line banking tool.
Raj is very knowledgeable when it comes to the Barclays system.

Terrible. Online banking is always down and trying to call the bank direct is 1 hour wait in a queue! When you do get through you are speaking to someone in India!

⭐️ 1-Star Review — Extremely Disappointing Experience

Honestly, my experience with Barclays has been incredibly frustrating from the very beginning. I had such a hard time verifying my account, and even after finally getting verified, I opened the app only to find that I couldn’t proceed because I was being told to visit a Barclays branch.

I had never even used the card once, and yet I was already dealing with problems. I had literally just received the card, and there was already an issue. What’s the point of approving my application and sending me the card if I still have to visit a branch just to get everything working?

On top of that, the customer service waiting queue is extremely frustrating. Waiting so long just to get help with an issue that should have been straightforward made the whole experience even worse.

I was so disappointed with the experience that I ended up closing the account without ever using the credit card.

For a major bank like Barclays, I expected a much smoother and more convenient experience. Unfortunately, the whole process—from verification to accessing the app and getting customer support—was frustrating from start to finish.

First impressions matter, and unfortunately, Barclays made a very poor one. Very disappointing.

Phoned and received good feedback from Barclays, especially from Abbey.

I was told l had a _£500 debt from march 2026 last week for a standing order for my rental agent despite paying £1000 rent every 14th then phoned customer service told no debt recorded then complainy letter reply says rent did not go through statement proved it did now charged twice for a Tick tock shop at £37 bitchy argument staff another letter to head office with reply from tock lm telling bank to put back the _£37 as l only paid once on the 24th August it showed again on the 25th

Barclays recently automatically update their mobile app.I noticed that I was unable to access my offers, so rang them and was told to go to my updates and download. Then turn phone off and restart.This caused my phone to freeze and I had to pay £55 for an engineer to call and repair/reset. I cant afford pay for this bad advice Iam a pensioner and Barclays should not automatically upgrade apps without first asking customers.

Michelle in Dereham branch is excellent . If you live in Norfolk try to see her

I chose to switch to Barclays to take advantage of promotion. I completed application and awaited account details to complete the switch over.
I was told I was not eligible for one account, but they opened another. I was not consulted. I check criteria, which stated this account was eligible to I logged onto the Barclays app to switch.
Unfortunatly, I did this on my mobile; like most customers, and recieved a call. The switch banner vanished.
First call to customer service. I was told to delete the app, but was unable to log in as the PIN required is 'in the app'. I had chosen paperless, when prompted.
I needed to requested PIN be posted and wait.
I had a funeral, but called again, as advised, on how to switch once PIN received.
This done, I attempted to use my new card, but it did not work. Several more calls and reassured it was sorted, after being advised the accounts/ card were frozen as a fraud measure afyer transferring a large amount - less than £2,000. The switch criteria is £2,000.
This delayed things further and I had no access to monies until I whent into branch the following week and my card was unblocked.
I received an apology and the lady asked I wanted to make a complaint. I declined, as I hoped everything was resolved.
The switch did not complete within the timescales required; needless to say and I attempted to login to my app today and was unable to do so. I required a seperate PIN. From where, I have no clue.
I rang customer services, and contended with system for some time before speaking to someone.
It was embarassing as when I tried to login again, the app worked as normal and they appeared to have no clue.
The final straw, I asked about the switch bonus and was told my account was not eligible, but only after trying to fob me off saying I would receive a text with details.
I hate the manipulation and dishonesty most. Needless to say, I will be closing the Barclays bank account.

I am really touched about the amazing help I get from Denise each time I enter Barclays in Tooting, and I have been countless times. She is always available to help customers. She is a very positive person. I was at the machine struggling. She walked up to me and helped me use the machine, talked me through it step by step. She is such a friendly person her attitude is amazing. 🌟 🌟 🌟

On my recommendation, my partner did a CASS bank switch and Barclays messed it up leaving him £4.07 in debit on his current account. Can't pay it himself as the switch means payments are redirected to the new account. A long call to an overseas call centre and told to phone my old bank. A long call to my old bank and told to call Barclays. Called Barclays again and they couldn't help as their account switch team only respond to internal emails between 10am and 2pm. The agent refused to take the issue away and get it resolved. Will now have phone back tomorrow for the 4th time.

I had a good experience today in Carmarthen branch.
Charlene was very helpfull and explained everything clearly to me.
Thankyou for a pleasant visit to a lovely barclays branch.

I had bought something from Shein. Then I kept getting alerts from Barclays fraud dept saying £37.10 had been taken out of my account by a website called challenge something or other - apparently a diet company.
I called Barclays who blocked my card and sent me a new one.
The same day, I got another Barclays fraud text saying challenge had attempted to take another £37.10 from my new card.
I went into my branch (Southgate St Glos) and it was sorted in10 minutes. The clerk removed my card details from every website I'd used and left me feeling much more secure. He let me withdraw money until my new card arrived - possibly in a week's time.
It arrived the following morning.
I can't thank Barclays fraud dept enough for being so diligent and Barclays for getting me a new card immediately.

I Went to the Barclays hub in the market square Brackley today. Sophia was so helpful and managed to resolve the issue that I had. Highly recommend Sophia she went above and beyond to help me.

Ordered orthopedic shoes. The company wasn’t at address and they scammed and set of a recurring payment. Zero help from Barclays after three weeks. My daughter had an issue with a different bank and it was immediately dealt with. I’m leaving Barclays.

Walked in and had an appointment with Anson in oswestry today . Very helpful and a lovely chap . Would highly recommend him. Five ⭐️ ⭐️ ⭐️ 🌟 ⭐️

We visited Barclays Branch High Street Birmingham today, this Indian pregnant Staff booked us in. Every time we come to visit this branch and she is the one dealing with us she is making our visit a waste of time and cannot do anything to deal with our concerns. But as soon as we try to ring the Telephone Support or visit another branch or see a different staff with exactly the same issue we were dealt with respect and support were given. The only reason we visit this branch is accessible whenever we go shopping in City Centre. I cannot understand why she behaves in such way and I feel discriminated whenever visiting this branch.

I needed to transfer my existing ISA to another ISA as it was about to mature.
Mark at Barclays branch in Truro was extremely helpful and efficient.
Many thanks