Barclays UK Avis 

I visited the new branch in Woking on Monday, very impressed, light and airy. But, the best was a low cash dispenser, especially for people like me being disabled and in a wheelchair. Fantastic you listen.

Perfect service at the Chelmsford branch when discussing a business matter with advisor Justin. He took a lot of time to explain the procedure to us, and was very friendly and approachable.

I wouldn’t even give these 1 star if i could
Did a credit card money transfer offer I had for the minimum amount £100 - bearing in mind I banked with them for over 30 years & have current account with them for the transfer. They applied it to my barclaycard ( the £100 is on there)however 2 days later & it’s still not in my bank account
These are unbelievable in this day & age - it should take around 10 minutes for a transactionlike that tobe done & dusted-not Barclays though
Ive had other crap banking experience,s with the over the years - can’t remember what now
Cannot & would never recomend them.

I am looking for the button that gives minus 5 stars!!!
Let me explain why.
My husband and I have had a Barclay card with them for many years. The bill was paid by direct debit, in full, every month without fail. No problems there.
In September 2024 my husband saw a promotion that if we opened a Barclays Bank account and put a certain amount of money (a lot) through the account we could collect air miles each month.
As we are constantly travelling and avid air miles collectors we went ahead with this deal.
We opened 2 identical accounts in our own names and put the same amount of money in to each account to start it going.
We have rental properties that pay exactly the same amounts each month so one went to into my account and one into his.
In November we were in Brazil and I couldn’t get into the app for my account. I tried over a few weeks then I decided to call them. It was horrendous to get to speak to somebody and an hour later I got somebody. He said he needed to send me a text to confirm my identity. I explained that i was in Brazil for 4 months and couldn’t get any texts. He told me there was not another way to get into the account. I asked him to ask me the security questions but he was adamant that i could not do it this way so eventually, getting nowhere with him I gave up and disconnected the call which was now over 2 hours. I dont use my barclayard when abroad but i do use it in the uk if i need to buy something on the internet and send it to my daughters house.
A month or so later my credit card kept getting refused. I checked the app and it said account closed. I didn’t close it. Even more annoying it was closed the day after I tried to call them the first time. I decided to try to call again, this time I was asked security questions and got straight through. They said they had sent a letter telling me why they had closed the account. My daughter gets my post and sends a photo of everything. There was no letter.
They would not tell me why my account and barclaycard was cancelled. They said I had to go into the bank but i was away out of the country until march and could not do this. I had had some refunds onto my card which they did refund back to my account. 4 weeks later I received some more refunds so
I rang them again. This time they said they would not refund me I had to go to a branch, I told them I was not back until March but they said I had to go in. The day I returned to the UK I went to the branch to be told they couldn’t refund me, I had to call on the phone. I told them I had already called and they told me to go into the branch. They said they could not tell me why the accounts were closed but eventually the lady said it was something to do with none payment of the credit card. I told her that couldn’t happen as it was a direct debit in full. Anyay off I went and rang them again only to be told to go into the branch. This went on 4 times back and forward before I asked to see a supervisor. I was given a guy that looked like he was still in primary school and he could not help me. I was getting very very annoyed and refused to move from my seat. I made myself comfortable for the long haul. He eventually went and got a supervisor (i was worried they would get the police to escort me out) and they said to make a complaint. Eventually I received an email to say sorry this happened, blah blah and to ring them to get my money back and they would also give me £25 compensation. I am out of the county again so this morning I rang from Canada. I was on for over 1 hr and got cut off because it used all of my money whilst they kept putting me on hold. They could not find the authorization for the compensation payment on my account they kept putting me on hold to speak to the complaints dept. my phone cut off. I had to put more money onto my phone to ring them to start all over again. I rang again, I was on the phone again for over an hour. They kept trying to put me on hold again so I just told them to refund the money on the credit card. So I never got my compensation of a measly 25 pounds which does not by far cover my many many very long international phone calls, nor my travel expenses to and from the bank nor todays international calls which have just cost me £35
I still don’t know why they cancelled and closed everything they just keep saying they sent a letter which i did not receive.
I now am very worried if they do the same to my husband who still has his account, running exactly the same way that i was running mine.
I am also very happy with my bank that i have had for many years and did not want to change.
I actually got off very lightly from them as the stories I’ve read in the papers and internet are far worse than mine.
They could be so much better than everybody as they have the means and experience but they just choose to be completely and utterly annoying nincompoops!! And that’s me being polite!!
Just go to a different bank, it starts with S and has a lovely red logo.

If I could, I would select less than 1 star! Barclays Business UK is the worst High Street Bank I have dealt with...
Firstly the identification process almost always fails and they block you from calling again unless you go to a branch with an ID or wait 24 hours to re-call. They say it's for security reasons but all other banks also have security measures in place that are not so complicated or
I had an issue with a direct debit payment and the Barclay Commercial team claimed it was the fault of the Debit Card team so I had to call them separately multiple times as they are two different sister companies although still under Barclay's umbrella (this to simplify things!)
In the end, the issue has not yet been resolved after hours spent on the phone - seriously?!? - because they are still finger-pointing each other plus there are always extra-security questions to pass that I mysteriously fail and we cannot proceed to log in my complaint... wow!!!!!!!... I can just say I'm speechless for such a big brand that cannot live up to its standards!

Absolutely disgusted with barclays. Been with them for years. Was victim of burglary two mobile phones were stolen. I then was defrauded out of thousands of pounds which wasn't purchases I made. Proved that I didn't make purchases they even had a crime number from police, Emails that I had written to the companies that were constantly charging my cards. Asked for my money back but had no response from them. Had a letter from police to forward to bank as the bank asked for the police to call them but police said they don't call banks so thats why i had a letter from police. Every
person I spoke to at barclays logged it as a different issue, because they wasn't sure what to put it as which has caused lot of confusion. Barclays told me I could have my money back as they could see it was fraud. I waited the 5 days for it to go back into my account to be told after waiting 5 days that they had changed their mind and now they won't give me a penny back. 12 years in nhs have just retired for medical reasons and have had my nhs money stolen. Thanks for not keeping my money safe barclays and allowing fraudulent transactions to take place and leave me with no money at all. Will advise people to stay away from barclays because if anything happens to your money in the thousands its practically impossible to get it back.

I have tried to call on several occasions and always had to abort the call due to the long wait. Spend almost 30 minutes waiting on the telephone line today to update my home address only to be told that they cant do it because I cant receive the security code because there is no mobile signal in my area of the country!! My options given were to go to a different area to get mobile signal (5 miles) or go to the nearest branch (<10 miles). They seriously need to consider that not everybody has mobile signal and with all the branches they have closed they need to come up with an alternative security possibility that does not discriminate against those folk living in rural areas. I had to go through security Qs to lodge my feedback but this same security couldnt be used to change my address !!!! I need a new bank as updating the same details with HSBC had a limited wait on the line and they were able to achieve this task, this is a pity as the lady who took the call was very nice

Hi. Tried to call the bank's hotline two days in a row for 45 minutes each, even though the queue was supposedly 15 minutes long. I call at different times and I can say it 24/7, it's some kind of scam. I admire this "great brain" who came up with the idea of eliminating branches. Of course, he didn't think about increasing the appropriate number of people on the phones. I think we need to change the bank.

Informed barclays of a death in June, to recievie a letter at end of June to say any balance needs paying in 3 months, because we were not sure how long probate will be we paid with family money which barclays took out on 2nd Aug. For them to add onto his credit score that he missed payment in July. When questioned they say someone will be in touch. After 4 months someone has still not been in touch and when we ask they say the same response and have informed me there is no complaints department to escalate the issue. Very poor service when people struggle through this hard times

Spent almost 2 hours in their Woking branch to prove my ID as there was something wrong when I tried to apply for a switch service from my previous bank. They did everything except take my blood to prove who I am. I had to show them previous bank account statements with other banks, take selfies, everything. Although the one staff member Alyha was very professional, after almost 2 hours of sitting there and doing everything they said I only qualify for their most BASIC account. I have £91,000 in my savings account with my other bank and own 2 properties but apparently that’s just not good enough for bringing my assets over to Barclays and therefore I only qualified for an account they probably give to students or immigrants. Absolute state of this bank. Aweful!!

Previous / old phone number still receives Barclay's confirmation / identication requests for my attempts to pay online !... despite removing it from my account to be used by other member of the family on another account, and after Barclay's confirmed the number has been updated. Practically MY PAYMENTS are supposed to be confirmed by a 3rd party :))) . I'd understand Barclay's attitude if they'd declare themselves SCAMs or if they'd be based in China...Russia... I can't have a saving account for the "simple reason" I've joined Barclay's after 2008 , they just don't manage the personal information SAFELY and SECURELY , there is a mock of communication "by default" , blocked perfectly safe transactions due to "high A.I.", and nowadays you can't pay online for a 2nd class stamp without TEXT MESSAGE identication ... while your phone number just dosn't get updated ! And it is a hassle to move the account from Barclays !

As a bank it is assumed you are in the service industry. You expect your customers to be tech savvy, have the use of a smart phone, and also serve themselves when they are in your premises. Your staff stand around policing or heading traffic from one queue to another and GET PAID.
Whilst we ( your customers) have to be digitally consummate, you are unable to keep your information informing of your opening and closing times accurate
If you look on the internet for Lewisham’s opening times, it states 9.30 am to 4.30pm Monday to Friday.
Silly me- only to get there to find out you now shut at 3pm!!!
Are you a part time bank? Your counter service shuts at 2pm and supposedly only deals with business customers.
You would like your customers’ monies but you do not offer any services.
Shockingly non existent service.
It is about time you ensured all your information on the relevant websites is correct. After all you are the digital bank ensuring that your customers are educated so that you do NOTHING

It's been over six months since I've been trying to recover my money deposited in a Barclays account. I have forwarded all the requested documents 3 times, called thousands of times and the only response I get: "I am sorry" "I understand your concern" "I can't do anything else for you, just wait".

This is a terrible bank. I requested a SAR (Subject Access Request). They supplied this data but also included information about 2 other individuals!
I'm not sure if this was legal. I do not trust them with my data now because they may send it to other people.
I want them to delete all data they have on me but how can I trust them to do this? Barclays staff are incompetent.

Can't express how frustrated I am with this bank.
They are so tech-limited, that you find yourself 3 (!) days without access to the online banking and THEY HAVE NO CLUE HOW TO SOLVE IT THEMSELVES.

For more than two months ago, I did apply to extend my bounce back loan for 10 years from my current term of 6 years. They haven't made the change even after speaking to a member of staff

Excellent Bank to Bank with and Great Customer services by phone

Let Mervelee Myers share my experiences as a Barclays customer from the time I arrived in the UK and joined Woolwich. In 2004 I begged the South London Press to publish my story when I was defrauded of my money. I was accused of committing fraud and if I did not have a British Passport they would not act about the incident. Because I am a person who suffers from Chronic Anxiety and needs consistency, familiarity, and consistency to manage and control my life.
Imagine my surprise when Barclays stole my money at the counter and send me home. When I went back to the bank I was locked inside whilst they closed my account. Barclays has since been cyberbullying me sending me threats. But the world will hear about the fact Barclays is operating a scamming ring targeting elderly women who are vulnerable.