Banned Apparel Avis 

Firstly I would like to state, I would give 0 stars if I could. I ordered 10 items from the website that happened to be on sale, that I was planning to buy. I received a confirmation of my order and a tracking link the next day. Then on the 1st June the tracking link said my shipment had been cancelled. So I emailed not expecting a response until Monday 6th due to the bank holiday weekend, however I got a response on the next day (the only good part of their service) which was rather condescending, asking if I was sure it was a parcel from them. UPS state the company the package is coming from so I was beyond sure, that and this was the only order I placed recently. During this condescending email I was informed that 4 items of my order was out of stock and that I would not receive these items. When I enquired about this in my reply they gave the pitiful excuse that stock changes daily, and never explained why they didn't advise me of this until after I sent my enquiry about the cancellation of shipment. They said that my order would be shipped in the next few days. On Moday I received a confirmation of shipping email from Banned Retro that had all 10 items in there, so i enquired with customer service to see if this was true or if I was still to expect 6 items, I was told it was an error by the automated system and wouldn't be receiving all 10 items. Yesterday (7th) I received my parcel expecting 6 items, I only received 5, much to my disappointment and annoyance. When emailing the customer service again asking for an explanation I received a rubbish apology, a confirmation of a refund and told me that they forgot to advise me of the 5th item that was out of stock, despite me mentioning the number of items out of stock in SEVERAL emails, on top of all of this, they included the parting words of them looking "forward to welcoming you back to Banned Retro!" I am appalled and disgusted by the customer service skills of this company, and I will never shop with them directly again. I wish I'd listened to the reviews and not shopped here.

Have been a customer of Banned for a long time. When I ordered a few items that happen to be reduced I kept 1 item & returned the rest, 3 weeks later and no communication from them! I've e mailed twice now only to be told I won't get a refund because the items were reduced. God knows what happens to the clothes! Obviously I won't be dealing with this company ever again!!

Poor communication and I never received my item.

Clothing sizes are off, ordered two pairs of trousers in the same style and the same size and one of them wouldn't even zip halfway, despite being labelled exactly the same and having the same measurements on the site. Sent those trousers back immediately. Should have sent the other pair back too, as the zip won't fully go up. I have had 2 skirts from this brand and they also have the same issue with the zips, I won't be bothering again since the clothes aren't wearable.

Very disappointed... Made an order 5 items 4 out of stock! Took over a week and me me contacting them. Items still showing in stock on the website. Needed help with password, got nowhere 🥺 so now waiting 4/5 days for refund and not getting my order, would not recommend this website at all bad service no trust in what's on the site. Don't buy from them😡

My wife bought a Banned Apparel coat about ten years ago, which had black and pink rabbit ears secured to the hood with buttons. She recently gave it to our 13-year-old daughter as it suits her perfectly and I told her not to wear it to school as it was special. So, of course she wore it to school and lost one of the ears!

I found an email address for Banned and asked if they stocked replacement ears, fully expecting to find out that they didn't as I don't think they make the coat any more (I might be wrong), but it was worth a try.

To cut to the chase, I have received two replacement rabbit ears today free of charge! That is the best customer service I have had in a very long time, perhaps ever, and I'm not even a customer... Yet. These guys are definitely on my radar for future clothing purchases!

Thank you Banned Apparel Customer Services Team for being brilliant!

I've bought from here 3 times (June 2021 and 2 in July 2021). The first time was great, my order was shipped fast and was accurate. Then the second time when I opened my package I was missing 2 skirts and I received one that I didn't even order. My third order arrived the same week and it was completely wrong as well. I received the correct pants I ordered, but I also ordered a hair snood and it wasn't in the package. They sent me a checkered hat and a blue bolero that I didn't even order. I find it strange that 2 orders were so messed up and they were sending me items I didn't even order. I am scared to order again. The clothing brand is great and I love it, but the warehouse workers don't know what they are doing. I'll just buy banned clothing from a different vendor.

Excellent service. Immediately sent me replacements when my order was lost by the mail, zero hassle. Nice products too.

Fast. Hassle-free.