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Discover dark take on alternative! Shop Banned Alternative for Dark Gothic and Steampunk inspired look. We have it all: alternative dresses, cardigans, shoes, purses and more!
Royaume-Uni
2,6
19 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Io ho ordinato l 11 settembre, ma ancora dal 14 settembre è fermo alla stampa dell'etichetta, non rispondete alle mie email e già sono irritata, se non potete o non volete spedire il mio pacco, abbiate almeno l accortezza di ridarmi indietro i soldi, grazie!!!!!!! Ordine #EU2911
I've purchased a little pink handbag, which arrived fast and in perfect condition but broke 3 days after. I've contacted the customer service, and they were super comprehensive and nice. They apologized and proposed to refund me or send another one since they didn't have any stock of the pink one.
I choose to get another one, and they send it without delay.
I don't know if it's a global quality problem; it really might just have been a faulty product, but at least I know the customer service is excellent.
Réponse de BannedAlternative
Thank you so much for taking the time to leave us a lovely review. ❤️
We’re really sorry that your original bag broke so soon after you received it. We’re glad we could get things sorted for you quickly and arrange a replacement.
We really appreciate your understanding that this may have just been a faulty item, and we’ll certainly take your feedback on board. It’s lovely to hear that you were happy with the help you received from our customer service team
Thanks again for giving us the chance to put things right. We hope you’re enjoying your new bag!
Banned Alternative Team
Bad quality clothing and bags.
Bought a cute bag from banned a few months ago and it has started deteriorating and falling apart, which is very disappointing for a £40-50 bag.
I also bought some cute trousers from here which are stretchy and have lace up flare. They immediately were going bobbly and had little elastic threads sticking out everywhere, this was with me following the care instructions on the label. They ended up with holes at the thighs within a month, and the fabric has little elastic threads sticking out everywhere. These were £50 trousers. Avoid this brand if you want anything that lasts. This brand is labeled 'alternative' but making low quality clothing isnt very alternative.
Réponse de BannedAlternative
Hi,
We’re really sorry to hear about your experience with both the bag and the trousers. We completely understand how disappointing this must be, especially when you’ve followed the care instructions and expected the items to last much longer.
This definitely isn’t the quality we want our customers to receive, and we take your comments about the durability of the items seriously.
We’d really like the opportunity to look into this properly for you. If you could drop us a message with your order details and some photos of the items, we’d be more than happy to have a look and see what we can do to help.
We’re really sorry we’ve let you down, and thank you for taking the time to share your experience with us.
Banned Alternative Team
Customer service is absolutely horrendous, I waited over 5 days for a response and never got one. The shipping status was also never updated, and the product randomly appeared on my door while I was still asleep, so I could have entirely missed it. The product is quite good, but avoid ordering from here. Unless you are ready to have a really bad excperience.
Réponse de BannedAlternative
Hey NuuttiRelander!
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the delay in responding to your enquiry. We understand how frustrating it is to wait for assistance, and this is not the level of service we aim to provide. We're also sorry that the tracking information was not updated correctly. Unfortunately, shipping updates are managed by the courier, and while we rely on their tracking system, we appreciate how confusing it can be when updates are missing or delayed.
We're pleased to hear that you were happy with the product itself, but we regret that the service surrounding your order left you disappointed. Your feedback is valuable and will be shared with our team as we continue working to improve both our response times and the overall customer experience.
Best wishes,
Banned Alternative Customer Care
I love ordering from Banned Retro. The clothes are lovely and the shoes are stunning. The Customer service was good and I will definitely order again. Thank you.
Réponse de BannedAlternative
Hey Ann-Kristin Timm ,
Thank you so much for your wonderful review!
We're happy to hear that you love ordering from Banned Retro and that you're happy with both our clothing and shoes. It's also great to know that you had a positive experience with our customer service team.
Your kind words mean a lot to us, and we're thrilled to hear you'll be shopping with us again. We look forward to welcoming you back soon!
Thank you for your support.
Best wishes
The Banned Retro Team ❤️
Had a similar issue to other users, returned a parcel to banned and they never contacted me about a refund and now won't even respond to my emails. Dreadful customer service and poor quality clothing to top it off. I've lost £59 to them. Avoid at all costs.
For several weeks I have asked the customer service at Banned Alternative to call DHL to complain about the shipping/package, due to the fact that a bag I bought was lost. They claim they called DHL and think everything is resolved, but the bag is still missing and I have spoken to DHL Sweden who say that Banned Alternative did not call them at all, and I ask them time and time again to call DHL in Poland to complain about the package and to come in with a case number to DHL Sweden but nothing is done. For several weeks I have been on the phone with DHL Sweden who over and over again tell me that I have to ask Banned Alternative to come in with a call, but Banned Alternative apparently refuses. IS SO LESS! I have lost 63 EUR!
Returned a bag through their return service. Never received a refund and no reply to my emails so will have to claim it back from my bank. Won’t be buying again.
I bought the red and black bandage pants and they are made out of a comfortable and breathable material, but threads started coming loose and I had to sew the corner of a pocket back on only after a few wears.
They never answer on the mail.
The website sometimes, don't let me add items to the basket.
Copun that they sent me, doesn't work. They said they will return 10% after the purchase, but no one answer now 😅
I like the clothes but all the rest is not good. For years I try to avoid buying from them...
Order made 1st December.. Almost 2 months later email saying my order has been cancelled and refunded.. Not good enough!
They send me a wrong product. They told me return it then they will give my money back. They didn't so i mailed them. no response. I contacted to their website but they didn't responded either. I got a refund through Paypal and it took almost 2 month! Worst experience.
Ordered in the sale, a week later they get back to me that 2 out of 3 of the items I ordered out are out of stock in my size so to check the website and let them know if I want to size up or want other items. So I asked to size up and replace the other item with something apparently on stock on the website. A few days later they message me saying that now all 3 of the items I ordered are out of stock, and none of the replacement items or sizes are available either and that they’re giving me a refund. Absolutely useless and completely messed me around. Definitely wouldn’t recommend the website or their sales to anyone now as they just don’t keep on top of stock at all and I’ll never place a direct order again.
Really well made dress. Sizing accurate. Will order again.
Order from the sale, clothes were super good quality and shipping was speedy 👌🏻🖤
Been buying for years...last well, good communication.
Well made clothes with fast delivery & great communication. Definitely a favourite place to shop.
Branded packaging and wrapping paper. Fast delivery. Exceeds expectations.
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