Barclays Diamonds Avis 

Went into Livingston shop today with my elderly parents. My mum hasn’t been able to wear her wedding rings due to illness and was looking for a solution which didn’t end up in her rings being cut. The staff could not do more for them, 3 rings were cleaned and they went out their way to source a silicon ring adjuster which they proceeded to place on all 3 rings meaning she could once again wear them. I can’t thank you enough she smiled all the way home and keeps showing people her rings. A true act of kindness and you made an old lady very happy

Went into the argyle arcade on Monday 5/5/25 just to price wedding rings and ended up buying them carol (I think was the lady's name) was fantastic with myself and partner the service was amazing didn't feel rushed or like they wanted a quick sale, we got matching rings and the manager ran to chislom&Hunter for the last 1 of the 2 😍 couldn't recommend them enough ❤️ we don't get married till next Oct and on the way out both ladies asked for picks of the day ove course we shall oblige 😁 x

absolutely brilliant from start to finish!
Aisling was our consultant and attended to us straight away when we had looked in the window!
We went in to discuss and were made to feel instantly comfortable and welcome, being offered a drink and Dean the manager taking an interest straight away being so friendly. I work in sales myself and I can totally see how these guys make it so special offering all options and totally getting what I was looking for. Had an absolute laugh with Dean and Aisling and can tell they are knowledgeable and enjoy their job- totally doing the extra mile at every turn.
I was kept up to date with my order and my fiancé didn’t pick his ring at that moment but was not felt to be pressured, Aisling got in contact re a special weekend in case he fancied it but again no pressure!
When I picked my ring up I was instantly greeted by all staff who remembered us which is great as I know it’s hard to keep track of so many faces!

Couldn’t recommend enough! Aisling was outstanding and will go so far in that job she’s unreal!!!

Janey and Callum x

Absolute legends, everything we could ask for and more. Went above and beyond our expectations to make sure we got what we wanted and all that on a tight schedule. Couldn't speak highly enough of them, at this point I think they're getting an invite. Superstars

We had Jack and Dean help us pick out my engagement ring, it was such an amazing experience and was made to feel so special. I absolutely love my ring. Will definitely be back soon to choose our wedding rings.

Keavy is a star 💫

Staff were amazing and lovely jewelry.

Had Jack as a consultant to look at engagement rings. I ended up going with the first one I tried on and he made the whole process really easy, let me look at it in different mirrors and lighting to be sure. Really recommend coming here as all the staff were friendly and knowledgeable. Had been to a few other places but really think I got the best service here, they listened to exactly what I wanted and picked great options.

Good choice of rings. Helpful advice given. Very helpful staff. Good with price negotiation. Overall positive experience.

Chrisabelle & Abigail we are delight to deal with today whilst we purchased a watch for my husband, they were very patient and informative whilst he made up his mind which to go with. We have purchased numerous items over the years from this shop and all the staff are very accommodating and don’t pressure you into making a decision especially when it’s an expensive purchase. Would highly recommend this shop.

The two ladies working were great from the minute we arrived! Credit to the company for sure!

Susan and her two colleagues in Barclays diamonds in argyle arcade were just amazing. Went over and above to make sure our experience was as lovely as possible. Can’t thank them enough!

Excellent experience

Asher and Katy couldn't have been more helpful or more patient helping me choose 'the perfect watch'. No pressure. Good honest opinions.

Would absolutely come back and recommend.

The two ladies who were in the Glasgow shop were great. They listened to what I wanted and then found lots of examples for me to choose from. Time was taken to allow me to get the exact ring I wanted. They discussed resizing and sorted it all for me.
They took interest in us as people which was lovely. We had just become grandparents and found a common bond in the use of Gaelic.
When we went to pick the ring up Miriam remembered us and asked us all about our grandson which was a lovely touch.
We would absolutely recommend visiting the shop/ no hard sell, just good old fashioned customer service which is greatly appreciated.

We were in the Livingston store today, and Chrisabella went above and beyond to help us. She was incredibly knowledgeable and lovely, never getting frustrated or annoyed as we took up a chunk of her afternoon uhm-ing and ah-ing over the very sparkly rings. Much impressed.

Terrible Customer Service and Dishonest Practices

I had an awful experience with Barclays Diamonds and would never recommend them to anyone. In 2020, I purchased a chain that was sold to me as 18-carat white gold. However, I recently discovered—after the chain broke—that it was actually 9-carat white gold! This is outright dishonesty and a clear case of misrepresentation.

When I went to the store to address this, the manager and staff were rude, dismissive, and unhelpful. They replaced the chain with one that was completely unsuitable—far thinner, lighter, and shorter than what I originally purchased. On top of this, as someone who struggles with English, I was treated with no respect or understanding. It felt like they didn’t care at all about me as a customer.

The money I used for the original purchase was part of an inheritance from my late mother, and this entire experience has been upsetting and infuriating. This store lacks integrity, professionalism, and basic customer service. Avoid them at all costs!

I have bought all my wedding jewellery from Barclays and I can honestly say the customer service is outstanding. I have mainly dealt with the store manager Kate who always goes above and beyond and someone who articulates customer service in every way possible.

Great experience with Darren. Very knowledgeable on the watches and helped me decide the best one for me. Would recommend.

Buying a new engagement ring we had wonderful service at Barclays Argylle Arcade, Glasgow. But the ring snapped after I had it 2 months, I think it was porous but has never been confirmed. We had picked the ring up start of July and snapped September. The after service was very very poor. Never once did they call me with information or updates. Promised callback never happened. I was added to a WhatsApp msg trail to make it easier to keep in contact apparently. These msgs went unanswered. I was lied to about who the actual manager was, with another staff member saying they were the manager. Even at one point was told I was lucky that it was being replaced for same price and before Xmas. Funny I didnt feel very lucky having no engagement ring for nearly 2 months and chasing answers. When we went to pick up the new ring the manager Katie had said ask for me when you come in. I did so and she was sitting behind me, acknowledging she was Katie she then went in the back and never came back out leaving somebody else to deal with me that had no idea what the situation had been. Unfortunately I will now never return to that store or recommend it to anyone. It’s took what was lovely experience buying the ring to a horrendous after sale experience.

Staffs was very nice,kind and helpful.Myself and my partner were very pleased with the service.Thank you WAQAS ZAKA ULLAH