This is an elegant shop. From the first steps inside it's like being sent back to a genteel era. We are "commoners" but we were greeted by chaps who warmly welcomed us as if we were royalty!... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A pleasant shop to visit, with a greeting at the door and a warm welcome from the members of staff who always meet me with a smile. A very nice shopping experience.
L'entreprise a répondu
Recently purchased a watch from Brufords which was ex display and I can’t quite believe my luck as it’s absolutely perfect! Received excellent customer service from Penny who sent me over pictures bef... Voir plus
L'entreprise a répondu
I recently had a lovely experience in store with Mitchell Coleman. He is friendly, easy to talk and very professional. I only went there for a catch-up but somehow ended up buying something I absolute... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Trusted in Eastbourne since 1886, Brufords is an independent, family-run jewellers specialising in luxury, Swiss and branded watches, diamond and fine jewellery, engagement and weddings rings, alongside pre-owned watches and jewellery. Our comprehensive aftersales services including jewellery repairs and watch servicing also restore your much loved pieces to their former glory. Our store, situated in The Beacon, Eastbourne is home to an expert team of watch and jewellery experts with a combined experience of over 100 years, and our website brufords.com offers fast UK delivery. As an Official Retailer of brands including ROLEX, TUDOR, Breitling, TAG Heuer, Longines, Tissot, Seiko, Gucci and Garmin, we are proud of the longstanding partnerships we hold with these world-renowned organisations.
Coordonnées de contact
Unit 92 The Beacon, BN21 3NW, Eastbourne, Royaume-Uni
- 01323 725452
- enquiries@brufords.com
- wbruford.com
4,9
Excellent
901 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A pleasant shop to visit
A pleasant shop to visit, with a greeting at the door and a warm welcome from the members of staff who always meet me with a smile. A very nice shopping experience.
18 avril 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Steve,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I am pleased to hear that you enjoyed your shopping experience with us, and we look forward to seeing you again.
Kind regards,
Caitlin
Excellent service and a good range of…
Excellent service and a good range of products , gift wrapping service is fantastic.
Will be back again
13 avril 2026
Avis spontané
Réponse : Brufords Jewellers
Hi David,
Thank you for leaving us a 5-star review following your recent experience at Brufords.
We look forward to seeing you again.
Kind regards,
Caitlin
Brufords, a welcoming experience.
Brufords have always gone out of their way to help, making sure you get what you want, staff are very welcoming.
8 avril 2026
Avis spontané
Réponse : Brufords Jewellers
Hi James,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
This is an elegant shop.
This is an elegant shop.
From the first steps inside it's like being sent back to a genteel era.
We are "commoners" but we were greeted by chaps who warmly welcomed us as if we were royalty!
We were guided to the person who would be helping us & seated in very comfortable chairs.
Hazel dealt efficiently with our request & was extremely pleasant & cheerful.
One would have thought we wanted to buy a Rolex by the way we were so courteously treated. So what did we want? A new watch battery in my husband's old Seiko watch!
7 avril 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Janice,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords for a new watch battery.
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
Réponse : Brufords Jewellers
Thank you for leaving us a 5-star review following your recent experience with us at Brufords.
I am delighted to hear that you received excellent service, and we look forward to seeing you again soon.
Kind regards,
Caitlin
Fantastic experience!
Recently purchased a watch from Brufords which was ex display and I can’t quite believe my luck as it’s absolutely perfect! Received excellent customer service from Penny who sent me over pictures before I made the purchase and even offered to size the bracelet before sending out. Received the watch special recorded next day delivery as part of the price which was carefully packaged and well presented. Overall cannot fault the service and value for money and I’ll definitely be checking them out in future for luxury watches and jewellery!
2 avril 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Danielle,
Thank you for leaving us this wonderful review following your recent experience with us.
At Brufords, we aim to provide high levels of service to all our customers, whether you shop with us in-store or online, so I am delighted to hear that we achieved this during your purchase.
Kind regards,
Caitlin
Excellent professional service
Wendy is professional, courteous and friendly. She treated me as if I were her only customer..
28 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Thank you for leaving us a 5-star review following your recent visit to Brufords.
I will be sure to pass your feedback onto Wendy directly, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Réponse : Brufords Jewellers
Hi Susan,
Thank you for leaving us a 5-star review following your recent visit to Brufords.
We look forward to seeing you again soon.
Kind regards,
Caitlin
Excellent service
I found the lady in question very friendly and helpful excellent customer service which I find is rare these days.
27 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Helen,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Amazing costumer service 🏆
I had a business meeting in the area and decided to make a quick visit to the store, and I’m very glad I did. Joanne made the entire experience exceptional from start to finish. She is a true ambassador for both the Rolex brand and Brufords — professional, knowledgeable, and genuinely passionate about what she does.
Joanne has an impressive understanding not only of the watches but also about movements , which made our conversation even more enjoyable. She is a warm, approachable person who goes above and beyond to make you feel comfortable and well looked after. Her advice was honest and helpful, and there was absolutely no pressure — just excellent service.
I ended up purchasing a watch for my wife, and the whole experience felt special and memorable. It’s rare to come across such a high level of customer care these days.
I would recommend this place 100% and will definitely be returning in the future.
26 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Lucian,
Thank you for taking the time to leave us this wonderful 5-star review following your recent visit to Brufords.
I have passed your kind words onto Joanne directly, who I know will be thrilled to receive this feedback, and we look forward to seeing you again in the future.
Kind regards,
Caitlin
Excellent service!
Friendly, expert advice and support! Thank you Brufords for the excellent service!.
21 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Luke,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we provided friendly, expert advice and support during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Really impressed with customer servcie experience.
Really impressed with, and grateful for, the excellent customer service experience with a purchase of a watch.
14 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Chris,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we achieved this during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Reassurance
Polite, Engaging and most importantly reassuring. Making an expensive purchase I wanted to feel confident that I made the right decision..
20 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Matthew,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
We aim to provide high levels of customer service, and I am therefore delighted to hear that we were polite, engaging, and reassuring during your time with us.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Réponse : Brufords Jewellers
Hi William,
Thank you for leaving us this 5-star review following your recent visit to Brufords.
I am pleased to hear that we provide a helpful, supportive and personal service, and we look forward to seeing you again.
Kind regards,
Caitlin
I’m delighted with the service and my…
I’m delighted with the service and my purchase. The communication was great, and I was pleasantly surprised to find the product to be in excellent condition, even though it was an ex-display item. It arrived in one day after I bought it online. I’ll definitely buy from them again..
8 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Jay,
Thank you for taking the time to leave us a 5-star review following your recent purchase from our website.
We were delighted to assist you, and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Great shop and great watches staff are…
Great shop and great watches staff are friendly and knowledgeable highly recommend
13 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Jamie,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear you highly recommend us and if we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
was a lovely experience have got my…
was a lovely experience have got my rings altered and a stone replaced which means a lot thank you Brufords was advised and treated well
11 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Thank you for leaving us this 5-star review following your recent visit to Brufords to have your rings altered.
We were delighted to assist you, and look forward to seeing you again.
Kind regards,
Caitlin
You can share that collectively
You can share that collectively, you are always reliable in advising on matters we raise with you from time to time. Thank you, and keep doing so for your other customers.
4 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Roy,
Thank you for leaving us this review.
If we can help with anything in the future, please do not hesitate to get in touch.
Kind regards,
Caitlin
Efficient and knowledgeable
4 mars 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Alan,
Thank you for taking the time to leave us this 5-star review following your recent visit to Brufords.
I am delighted to hear that you found our team to be efficient and knowledgeable, and we look forward to seeing you again.
Kind regards,
Caitlin
Shop at Brufords for first class service
Excellent service and range of items from which to chose.
26 février 2026
Avis spontané
Réponse : Brufords Jewellers
Hi Graham,
Thank you for leaving us this 5-star review following your recent visit to Brufords,
We were delighted to assist you, and we look forward to seeing you again.
Kind regards,
Caitlin
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.