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Wellness Solutions for Modern Motherhood. Bare Mum was born out of the necessity to better support all the incredible women in this world who deserve to feel comfortable in their own skin as they navigate the most transformative season of their lives - motherhood. Our goal is to empower women with trusted tools and evidence-based information to help them navigate their unique motherhood journey with confidence, ease, and comfort. Created for women by women, our self-care solutions combine thoughtful design and the best that nature has to offer, always with the environment in mind.
Australie
3,6
10 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered 3 pairs of postpartum recovery underwear and 2 pairs were faulty. I sent through proof of fault and asked for a replacement of both pairs, they offered a store credit or replacement of only one pair. I wouldn’t purchase from this company again.
I got their postpartum kit and omg obsessed! Fast delivery, stunning products and the quality is beautiful. Excited to purchase again.
Everything about my experience was/is great. From the products themselves, how they make me feel, the customer service and delivery. Cannot fault!!!
I started as a VBAC mum and ended as a cesarean mum again. And I have been supported in all ways.
The briefs are an absolute must, I have 5 pairs!!!! The scar oil is beautiful for my stretch marks and my scar healing journey, the the silicone scar strips are so comfortable I forget I’m wearing them all day. Excited for my scar healing journey!!!
Also the gel inserts in the bralette and briefs were a god send for the early weeks xxx
I have purchased a few gifts for mums after using these products post birth. Best gift to give a new mum.
I bought the Breast Care Kit for a friend who was a recent mum and she absolutely loved it! I bought the bralette in the wrong size and the customer service team was really helpful in organising the exchange to and from my friend directly. My friend also said the nipple balm has been a life saver.
Réponse de Bare Mum
Hi D,
We’re so happy to hear your friend loved the Breast Care Kit and that our team could make the exchange easy for you both!
Thank you so much for sharing.
The Bare Mum Team 💛
The Bare Mum herbal infused postpartum pads are an absolute must. Truly, nothing compares and as an endorsed midwife I have seen and tried a lot.
Not all pads are created equal, and these are next level. The shape, the hold, the softness… every detail is so thoughtfully designed. They stay exactly where you need them, feel incredibly gentle, and are so easy to apply and remove.
Postpartum care can make such a difference, and I wouldn’t look anywhere else. These are in a league of their own.
Réponse de Bare Mum
Thank you so much Tahlia, this truly means the world to us!
Coming from a midwife, this is incredibly special to read. We are so grateful for your kind words and so glad the Herbal Infused Postpartum Pads have stood out to you in this way.
Every detail was designed to help mothers feel more comfortable, cared for and supported through recovery, so your feedback means so much to our team.
Thank you again for sharing such a thoughtful review.
The Bare Mum Team 💛
Over 10 emails to receive a refund 2 months prior. No contact phone number. Finally last week the refund arrived. Poor customer service.
Réponse de Bare Mum
Hi Molly,
Thank you for taking the time to share your experience. We’re genuinely sorry that the refund process took longer than expected and that you had to follow up with us more than once.
As your refund needed to be processed to a different account, it required an additional manual step with our accounts team, but we acknowledge that our communication should have been more proactive while this was being resolved.
We’re glad the refund has now been processed and appreciate you giving us the opportunity to clarify the final amount, including the express shipping fee selected at checkout.
Thank you again for your patience, and we’re sorry this experience did not feel as smooth as it should have.
The Bare Mum Team 💛
I have ordered a post birth kit from bare mum 3 times now. Firstly for myself and it was the best decision I made for my recovery, I had a natural birth and each part of my pack was an integral part of helping me through my recovery. Since then I have bought one for my friend and now most recently the C-section pack for my sister in-law. It was a no brainer for me to purchase for a third time. She expressed to me how much more feminine she felt now having these beautiful products to support her. They came extremely fast on regular delivery and arrived the same day she had removed her bandages. Once again I cannot say enough about this brand supporting mothers in a beautiful calming way.
Réponse de Bare Mum
Hi Bonnie,
Thank you so much for your lovely review, this truly means the world to us!
It is so special to hear that Bare Mum supported you through your own recovery and that you have since chosen us for your friend and sister-in-law too.
Thank you for trusting us to support the women you love through such a tender stage of recovery.
The Bare Mum Team 💛
They don’t reply to multiple emails, they don’t have a contact phone number, live chat on their website doesn’t work. No way to contact this company. Disappointing
Edit: yes I contacted you on the 21st asking a question. You responded on the 22nd but didn’t really answer my question so I replied asking to confirm. I followed up on the 23rd, 27th and after posting a review on the 28th you replied with an hour (took 6 days to reply and the reply came within 1 hour of posting this review). You don’t have a live chat on your website (but your website says to use live chat to communicate or email. Email response took from 21st to 28th to get resolved. Didn’t end up purchasing the items because of lack of correspondence made me uncomfortable if I needed assistance
Réponse de Bare Mum
Hi Casey,
We’re genuinely sorry to hear you felt disappointed by the communication experience and appreciate you taking the time to share your feedback.
Our records show your original enquiry was received on 21 October and responded to directly via email on 22 October during standard business hours. We have also since followed up again by email.
For any genuine customer support enquiries, our team can always be reached via live chat on our website or at hello@baremum.com.au, and we’re always happy to help where we can.
The Bare Mum Team 💛
Postpartum briefs were sent fast. The briefs feel silky soft, however the brand should not claim to relieve prolapse. The briefs have very little pelvic support and worse the briefs cause a downward pressure : exacerbating prolapse.
I emailed Customer service : there
was a delay answering my concerns, however I appreciate the apology and offer made by the Store owner after I wrote a review on Trustpilot.
I received a refund promptly and an offer of a smaller size brief.
Réponse de Bare Mum
Hi Magenta,
Thank you again for taking the time to share your experience so openly.
We’re genuinely sorry that the briefs didn’t meet your expectations, particularly in relation to the level of pelvic support you were seeking. Our Postpartum Briefs are designed to offer gentle, everyday support during recovery, but they are not intended to function as medical-grade pelvic support garments. That said, we’ve taken your feedback seriously and have since updated our communications to make this clearer for future customers.
We also want to acknowledge and thank you for the thoughtful conversation we had offline. As mentioned, we were sincerely sorry for the delay in responding to your initial enquiry, which was unfortunately missed during our transition to a new customer care platform. As soon as we became aware of your concerns, we reached out directly and issued a full refund.
We truly appreciate the respectful way you shared your feedback and are grateful for the opportunity to learn from your experience. Thank you again for helping us improve.
The Bare Mum Team 💛
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