BarkBox Avis 

8 785
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

I am giving 2 stars because my dog enjoyed the toys & they were flexible about not including treats like we requested. Cancelling is a nightmare! Plan on spending lots of time emailing the company be... Voir plus

Noté 5 sur 5 étoiles

My dog Bat loves the toys I have super chewer and not a toy destroyed like pet store toys she is a huge chewer for sure as a German shepherd and working dog puppy in training. I have 3 other dogs and... Voir plus

Noté 5 sur 5 étoiles

Absolutely adorable toy designs and high quality products. Always exciting for our dog to open new box to find treasures and owner loves each and every item, too! Reps are available easily and quite w... Voir plus

Noté 5 sur 5 étoiles

Our rescue dog recently had a terrible accident that left him partially paralyzed. On top of that, we lost our other rescue (his best friend) just a few months ago after they had been together for 8 y... Voir plus

À propos de l'entreprise

  1. Animaux

Écrit par l'entreprise

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(8 785)

541 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Last order was not good

Last order was not good. Bear tore apart one of the stuffed toys in about 15 minutes. it got thrown away the night we got it. Most of them last, but this one was terrible.

17 juin 2026
Logo de BarkBox

Réponse de BarkBox

Thank you for sharing your feedback. We're sorry to hear that one of the toys didn't hold up as expected. We understand how disappointing that can be, especially when your pup was excited to enjoy it.

We're happy to help through our Scout's Honor Guarantee and find a better fit for your dog. Our team will be reaching out via email shortly to assist further and make this right.

Thank you for being part of the pack and for giving us the opportunity to improve your experience.

Noté 5 sur 5 étoiles

My pup really loved the toys and treats…

My pup really loved the toys and treats in this month’s bag! The jerky treats are his favorite. I do appreciate that Barkbox took the initiative to replace an unsuitable toy that was scheduled to be in this month’s bag. Thank you for watching out for Cooper!

17 juin 2026
Noté 3 sur 5 étoiles

They declined my return

They declined my return of 3 bark crocs. They arrived may 27th and i tried to return them on june 1st. I have 3 different sized dogs and got one of each size. Unfortunately, they aren't a good fit for 2 of my dogs and I explained to the agent why. I did see that their 100% happiness refund policy said they do not take returns due to the edible nature. But I did not buy edible products.

They offered me a 50% refund of the 2 crocs that did not fit. I accepted it.

31 mai 2026
Avis spontané
Logo de BarkBox

Réponse de BarkBox

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that two of the Crocs did not fit your dogs as expected.

We understand how important it is to get the right fit, especially when ordering for multiple pets. While a 50% refund for the two items was already processed, we have also gone ahead and issued an additional refund for the small and medium sizes to further resolve your concern. You will receive a follow-up email with the refund details, and the amount should be credited within 5–7 business days.

We appreciate your patience and the opportunity to make this right for you.

Noté 5 sur 5 étoiles

My pup loves the toys

My pup loves the toys. He knows when the bag comes in the mail. I give him one toy every other day by the time the new bag comes he’s destroyed the ones he got he’s wicked rough on toys.

22 mai 2026
Noté 5 sur 5 étoiles

Dogs love

out of all the dog toy brands my pups love these the most. really high quality and i find the squeakers to have a bit of a unique sound and duration compared to other brands out there. SUPER durable. i’ve never used their subscription service i’ve always just opted to buy the toys i know my dogs will like. their favorites are any of the hide-a-toy styles. great products. great company.

6 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service and products.

I've used barkbox yearly subscription twice. Once I had to end it early when my dog passed away. They not only refunded the months I didn't get, which is more than I expected, but they sent me a condolence message and a resource for grief counseling. I brought in a new dog and couldn't have plastic with the super chewers box and after contacting customer service I never saw any plastic in the boxes. That Christmas they sent me an email reminding me that a loss in my life can make the holidays tough and give me grief counseling resource again.

I liked the variety of toys and treats. Some toys you could hide treats in, some toys my dog liked to throw around, and some he liked to just chew on. Some may look like one's he got but he's a dog and loved them all.

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I love the treats that I get and so…

I love the treats that I get and so does Honey. Honey loves the toys. They are pretty sturdy but she always chews the material off of them and swallows it. I look forward to getting the boxes and seeing what you have sent.

22 mai 2026
Noté 5 sur 5 étoiles

We LOVE this subscription

We LOVE this subscription! My dog gets so excited everytime we have a delivery thinking theyre all barkbox. The quality of all the products has been wonderful. Great variety of items each time. Its a favorite and we love seeing how much our pup enjoys each box!

22 mai 2026

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