Staff were friendly and professional, were upfront about all costs involved, and were detailed in exactly what was going to happen to repair the car. I was very impressed with the service, and would 1... Voir plus
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I contacted the garage (which my family have been using for many years) and explained that my BMW had lost all its coolant. Car booked in for the following day so as to inspect and repair as required... Voir plus
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Kept informed through work on the car. Work done well and no complaints with the quality. Quote was reasonable. Further work required was explained and quoted for.
Great service, my car has always been taken good care of. Great team always very helpful and never try to over charge like other garages.
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À propos de l'entreprise
Écrit par l'entreprise
Vehicle servicing, Mot's & accident repair. We are an independent garage with many google reviews to back up what our customers experiences have been with us. We provide a free local collection and delivery service within a certain radius.
Coordonnées de contact
63 Lancaster Road Industrial Estate,, EN4 8AS, New Barnet, Royaume-Uni
- 0208 441 1822
- Service@barnetmotormedics.com
- barnetmotormedics.com
4,7
Excellent
189 avis
A répondu à 100 % de ses avis négatifs
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£765 to change oil and filter - Dishonest and rip-off
I got a quote from Ford Motor dealer to change the transmission oil and filter for £425. Driving to Edgware, then coming back by public transport, and doing the same again for pickup would have been a hassle. I also know official dealers usually charge more, so I decided to get a quote from a local garage.
I bought genuine transmission oil and a filter from the Official _Ford _store on ebay for £171 on offer (£190 without the offer, but their latest offer is now £161). To buy the original and genuine parts I typed the part numbers and word "Genuine" on google, and the first option was a whole kit ( Oil and filter) from Official _Ford _store on ebay for £171. Very quick and simple, and since it was coming from official Ford it was trustworthy. ( Almost most of car makers have official store on ebay, and experienced and decent mechanics are aware of that)
I contacted Barnet Motor Medics for a quote, but they refused to give one and would not use the parts I had already bought.
I then asked them for a quote including their own oil and filter. They quoted £765 in total — £390 for the oil and filter, and £375 for 2.5 hours of labour at £150 per hour.
Instead, I took my car to a well-known, genuinely highly rated garage opposite Everyman Cinema. They completed the job for £110 labour, so the total cost was £281 instead of £765.
I was told the job took about an hour. From what I’ve seen (including half a dozens of DIY YouTube videos showing 30–35 minutes), it doesn’t even take that long. The job is similar to changing engine oil. It doesn’t require special expertise or equipment. The only small differences are that two plugs need to be removed to drain the oil instead of one, and the air filter box needs to be removed to refill it, which the removing takes less than 5 minutes.
Now, It's clear why Barnet Motor Medics refused to use my own genuine supplied oil and filter. Obviously, to charge £390 for parts that you can buy between £161 - £190 from FORD OFFICIAL STORE.
2.5 hours labour for changing the oil and filter costing £375. Seriously? £150 per an hour. Seriously?
Dishonest and rip- off.
1 avril 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Arli
Thank you for taking time to leave a review,
We strongly disagree with your characterisation of our pricing as “dishonest” or a “rip off,” and feel it is important to clarify our position.
As explained, we do not fit customer-supplied parts. This is standard practice among reputable garages, as we cannot verify the origin, storage conditions, or suitability of externally sourced components, nor can we provide any warranty on them. While parts may be available online at reduced prices through platforms such as eBay or Amazon, these are not directly comparable to official UK supply. Had you contacted a local Ford retailer, you would have found that our quoted price reflects the current UK recommended retail price. We source all parts through authorised Ford trade suppliers rather than third-party online sellers, ensuring correct specification, quality, and traceability. This approach protects both our customers and our business.
Your comparison of parts pricing is therefore misleading. Online prices do not account for supplier guarantees, proper handling and storage, or the liability we assume when supplying and fitting parts. Our pricing reflects these factors, not simply the base purchase cost.
In relation to labour, our estimate of 2.5 hours is based on recognised industry-standard repair times, not best-case scenarios presented in online videos. Such content rarely reflects real workshop conditions, potential complications, or the responsibility of carrying out work to a professional and insured standard. Additionally, we operate a fair pricing policy: where a job is completed in less time than estimated, labour charges are adjusted accordingly. This would have been evident had you proceeded with the work.
You chose to use an alternative provider at a lower cost, which is entirely your decision. However, a lower price does not represent a like-for-like comparison in terms of service, warranty, or accountability.
We stand by our pricing, our policies, and the quality of service we provide.
We also note the level of detail in your review; however, it appears your dissatisfaction stems primarily from our policy of not fitting customer-supplied parts, which was clearly communicated from the outset. Our approach is consistent and applied to all customers to ensure quality, safety, and full warranty coverage.
We take pride in the trust our customers place in us and the consistently high standards we maintain.
Team Bmm
Good service
Kept informed through work on the car. Work done well and no complaints with the quality.
Quote was reasonable. Further work required was explained and quoted for.
7 avril 2026
Avis spontané
Excellent Service
Staff were friendly and professional, were upfront about all costs involved, and were detailed in exactly what was going to happen to repair the car. I was very impressed with the service, and would 100% use again.
9 avril 2026
Avis spontané
Great service
Great service, my car has always been taken good care of. Great team always very helpful and never try to over charge like other garages.
17 avril 2026
Avis spontané
Réponse : barnetmotormedics.com
HI Mrunali
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. It means a lot to know you trust us with your car and feel well looked after by the team. Providing honest, helpful service is something we take great pride in, so your feedback truly makes our day. We look forward to seeing you again in the future!
Team Bmm
Good & Helpful Garage at a Fair Price
I contacted the garage (which my family have been using for many years) and explained that my BMW had lost all its coolant. Car booked in for the following day so as to inspect and repair as required.
They discussed what may of happened and offered me the opportunity to view and discuss car when on the ramp They explained various problems and said subject to BMW parts delivery the car would be ready for collecting on the 28th . They subsequently telephoned me to confirm parts available & cost of the works. Kept me informed of progress and that the car would be ready tomorrow at midday 28/3/26 . Everybody very Friendly & Helpful, Reasonable price for the works.
27 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Glyn
Thank you very much for taking the time to leave such a detailed and thoughtful review, and for your family’s continued loyalty to us over the years, it’s genuinely appreciated by the whole team.
We’re really pleased we were able to respond quickly when you contacted us about the coolant loss on your BMW and get your vehicle booked in promptly for inspection. Issues like this can sometimes be concerning, so we always aim to provide clear explanations from the outset and outline the possible causes before beginning any work.
It’s great to hear that you found value in being invited to view your car on the ramp and discuss the problem directly with our team. We believe transparency is important, and we want our customers to feel confident and fully informed about the work being carried out on their vehicle.
We’re also glad that our communication throughout the process met your expectations—from confirming parts availability and costs, to keeping you updated on progress and ensuring the agreed collection time was met. We understand how important it is to keep you informed so you can plan accordingly.
Your comments about our team being friendly and helpful, along with your feedback on our pricing, are especially appreciated. We always strive to provide a high standard of service at a fair and reasonable cost.
Thank you again for your kind words and for trusting us with your vehicle. We look forward to continuing to support you and your family with any future needs.
Team Bmm
Very friendly
Very friendly, honest, thorough and clear with pricing. Would recommend!
17 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Meera
Thank you so much for your kind words! We’re really glad you had a positive experience and appreciated our approach to honesty, clarity, and pricing. It means a lot to us that you’d recommend our service, and we look forward to helping you again in the future!
Team Bmm
A Damsel in Distress
Barnet Motor Medics came to this damsel in distress a few days ago. If it hadn’t been for their quick action when I phoned I would have been responsible for a huge hold up in rush hour traffic on East Barnet Road at the corner of Henry Road, My panicked phone call to them resulted in an immediate response when they came to my car which had two very flat tyres having hit an unobserved pedestrian island. The car was limped to their garage and my granddaughter and I were given a lift. After an examination of the damaged wheel it was a relief to be told that I hadn’t cracked the rim and that they could order 2 matching tyres for the next day. I got a call in the morning to collect the car and was told that I didn’t need wheel alignment as all was okay. The calmness and assuring manner of Kiran and his colleague kept me from over-reacting and stressing. A damsel in distress needs this kind of professional attention and the very welcome cuppa won my heart! Barnet Motor Medics is truly a diamond in our locale and I would urge anyone who wants expert car care not to hesitate and call them on 020 8441 1822.
17 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Estelle
Thank you so much for your incredibly kind and detailed review of Barnet Motor Medics. It really means a lot to us that you took the time to share your experience.
We can only imagine how stressful that moment must have been, especially during busy rush hour, so we’re very pleased we were able to respond quickly and get to you when you needed help the most. Situations like yours are exactly why we aim to act fast and keep things as calm and straightforward as possible for our customers.
We’re glad we could safely recover your vehicle and assist both you and your granddaughter—making sure you weren’t left stranded is always a priority for us. It’s also great to hear that the outcome with the wheel and tyres brought some relief, and that everything could be resolved promptly the very next day without any further issues like wheel alignment.
Kiran and the team will be especially touched by your kind words about their manner and professionalism. We truly believe that keeping customers reassured and informed is just as important as fixing the vehicle itself, so it’s wonderful to know that came across. And of course, we’re happy the cup of tea helped a little too!
Your description of us as a “diamond in the locale” genuinely means a great deal. Thank you again for your trust, your recommendation, and your support—we’re always here if you need us in the future.
Team Bmm
Had a problem with our Smart car and…
Had a problem with our Smart car and Barnet Motor Medics sorted the problem and gave us up to date with the progress and prices, brilliant service from the whole team .
16 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Urvesh
We’re really pleased we could get your Smart car sorted and keep you fully updated throughout the process. Clear communication and transparency on progress and pricing are very important to us, so it’s great to know you found that helpful.
Your kind words about the team mean a lot, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help!
Team Bmm
BARNET MOTOR MEDICS
BARNET MOTOR MEDICS
I’m very pleased with my first experience with Barnet Motor Medics and will definitely be using them in future. I found them very efficient, friendly, and pleasant to talk with. It was a big parts replacement and the cost was reasonable.
17 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Greta
Thank you so much for your kind words! We’re really glad to hear you had such a positive first experience with us. It’s great to know you found our team efficient, friendly, and easy to deal with, especially with a larger repair job. We truly appreciate your trust and look forward to helping you again in the future!
Team Bmm
Excellent
Excellent friendly, courteous and swift response resolved a minor problem - thank you
16 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Judith
Thank you for the kind words. so glad that we were able to assist you in a timely manner.
Team Bmm
This is a great garage
This is a great garage. They fixed my Honda Jazz which had a broken wing mirror and parking sensor very quickly when my regular Honda garage could not fit me in for a month. They were friendly and efficient, from the receptionists to the technician who dealt with the car. The parking sensor was not easy to fix but it was done very skilfully and with good humour. I will definitely go back.
4 mars 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Martin
Thank you so much for your kind review and recommendation. We’re really pleased we could help get both issues with your Honda Jazz sorted quickly for you.
Our team always aims to provide a friendly and efficient service, so it’s great to hear that you were happy with the same-day repair to the parking sensor and the quick turnaround on the wing mirror once the part arrived.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back whenever you need us in the future.
Team Bmm
Courteous and prompt service
Courteous and prompt service. Good explanations. Job well done.
24 février 2026
Avis spontané
Réponse : barnetmotormedics.com
Thank you so much for the kind words.
We look forward to assisting you again.
Team Bmm
Realistically-priced efficiency
They were efficient, well-priced (compared to the glitzy BNW centre I used to use before it relocated) and produced comprehensive documentation of my service and MOT.
25 février 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Malcolm
Thank you for your fantastic feedback!
We’re really pleased to hear that you found our team efficient, competitively priced, and thorough with your service and MOT documentation. It means a lot to know we compare favourably to larger centres — even those like BMW main dealerships.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future. Safe driving!
Team Bmm
Good friendly service …
Car collected from me at appointed time by friendly driver& returned to my favourite parking space. I was telephoned each time in advance by a helpful receptionist. Work completed in good time. A good service all round.
19 février 2026
Avis spontané
Réponse : barnetmotormedics.com
Dear Christine,
Thank you very much for your kind feedback.
We’re delighted to hear that you were happy with the collection and return service, and that everything was completed in good time. I’ll be sure to pass your comments on to both our driver and receptionist — they’ll really appreciate the mention.
We’re grateful for your continued trust in us and look forward to helping you again in the future.
Team Bmm
I took my car to Barnet Motor Medics…
I took my car to Barnet Motor Medics for MOT.
I found the staff friendly , professional and informative.Happy with the service.
9 février 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Yolanta
Thank you for choosing Barnet Motor Medics for your MOT and for taking the time to leave such kind feedback.
We’re really pleased to hear that you found our team friendly, professional, and informative, and that you were happy with the service provided. Your comments mean a great deal to us.
We look forward to welcoming you back again in the future!
Team Bmm
My car had an accident which needed urgent appointment
My car had an accident which needed urgent repair, the team was able to explain to me what the problem could be on the phone, helped to organise the pick-up, and most importantly is to provide an appointment on the same day. They rang me back with very honest suggestions on what I should do next, including things I should take to the warranty, etc. Very professional, friendly and efficient. Highly recommend.
12 février 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Frances
We understand how stressful an accident can be, so we’re really pleased that our team was able to support you quickly and clearly—from the initial phone call and same-day appointment to organising the pick-up and advising you on the warranty process. Providing honest guidance and efficient service is very important to us.
Your recommendation truly means a lot to the whole team. If you ever need anything in the future, we’ll be here to help. Safe driving!
Team Bmm
The best service I ever had!
The best service I ever had!
Very friendly staff who give you proper explained quotations. Ones price and date agreed, my car was fixed, tested and delivered on exact date.
I definitely will be repairing and servicing my car with them only from now on!
29 janvier 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi Svetlana
Thank you so much for your fantastic feedback!
We’re delighted to hear that you had such a positive experience with our team. Providing clear explanations, transparent quotations, and delivering work on time are all things we take great pride in, so it’s wonderful to know that came through.
Your trust and loyalty mean a great deal to us. We look forward to looking after your car for many years to come!
Team Bmm
Quality bodyshop repair
We were very satisfied with the quality and promptness of the bodyshop repair and the experience and friendliness of Hitesh and his team.
14 janvier 2026
Avis spontané
Réponse : barnetmotormedics.com
Thank you very much for your kind feedback. We’re delighted to hear you were satisfied with both the quality and promptness of the bodyshop repair. Hitesh and the team will be really pleased to know their friendliness and service made a positive impression.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Team Bmm
Great garage with honest charging
Welcoming reception who explained alternative repair options.
Quoted for one hour’s labour, but with great decency, only charged for half an hour as the job took less time than expected. Will definitely use again and recommend to friends.
10 janvier 2026
Avis spontané
Réponse : barnetmotormedics.com
Thank you for taking the time to leave such a kind review Michael . We’re really pleased you found our reception welcoming and the repair options clearly explained. We always aim to charge fairly, so it’s great to hear that was appreciated. We look forward to helping you again in the future, and thank you very much for the recommendation.
Team Bmm
Poor service. Poor management
I booked in to get my car rear light fixed, I paid in advance for the part, waited until the Friday to get it repaired.
I told them I needed to pick the car up that night to drive home, when I arrived at 4:45 the car was still in pieces and not ready to drive and I was told they had not solved the problem. The new light did not work.
No real effort was made to solve the problem, no diagnostics, no fuse checking. They tried the new light, it didn’t work, that was the end of their efforts. I paid £180 for this service.
The manager then told me they had gone above and beyond as they were only told to “change the light” so I assume fixing the problem than made the light not work is another service I should have pad for.
That said the two or three mechanics I spoke to were very friendly and helpful, I do not blame them.
I feel I was last in the queue today, no real effort was made to fix the problem and I paid £180 for very little.
If they had checked the light when I came in at 8:30 in the morning, made the decision that it didn’t work and more money was required to do further investigation to solve the problem I would paid it. But I wasn’t given that option.
Too little too late. Quite unhelpful manager and offie staff. Nice mechanics.
They did however fill my tyres full of air for free / £180.
Disappointing at best. They were too busy and shouldn’t have taken the booking.
9 janvier 2026
Avis spontané
Réponse : barnetmotormedics.com
Hi James,
Thank you for taking the time to leave this review. We would like to clarify a few points.
You contacted us by email to book your vehicle in specifically for the replacement of the right rear light. We ordered the part as requested, and you later brought the car to us for fitting. Upon installing the new light, we found that it was still not functioning. Although our instruction was only to replace the light unit, we carried out additional checks in an effort to provide the best possible service.
We intentionally left the light unit removed so that we could show you the work carried out and demonstrate that the issue remained. When you arrived, we explained that the light was still not working and that we had checked the wiring, confirming that there was no power present. We also advised that the issue was unlikely to be a simple fuse problem, as this had already been checked and no fault could be identified.
It is therefore unfair to suggest that no further work was carried out. We also explained that further diagnostic work would be required to resolve the issue; however, due to our workload, this could not be scheduled until the following week. As electrical faults can be complex, we were unable to give an exact repair timeframe and advised that the issue could potentially relate to a failed control module.
You mentioned that although you work in Barnet, you live some distance away. For this reason, our manager suggested that it may be more convenient to book the vehicle into a garage closer to your home, as the car could potentially be off the road for an extended period.
While we understand your frustration, the light replacement was carried out strictly under your instruction. The £180 charge reflects the labour involved in removing and refitting the light unit, along with the additional time spent checking the wiring. You were present and able to see the amount of work required. The only delay occurred because we wanted to fully explain the issue to you rather than simply refit the light and return the vehicle without clarification.
Ultimately, it appears that your dissatisfaction stems from the fact that replacing the light did not resolve the fault, despite the work being carried out as requested.
We do hope that you were able to have the issue resolved.
Team Bmm
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