This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... Voir plus
L'entreprise a répondu
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... Voir plus
L'entreprise a répondu
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Coordonnées de contact
Royaume-Uni
- bathlab.co.uk
4,3
Excellent
141 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service team
The customer service team were very good at keeping me updated on the product and happy with the product itself.
22 novembre 2022
Excellent customer service team who…
Excellent customer service team who dealt promptly with an inept delivery service and the order was resolved quickly.
21 novembre 2022
Excellent customer service- cannot…
Excellent customer service- cannot fault. Products also good value for money (and beautiful!)
12 novembre 2022
Réponse de BathLab.co.uk
Hi Cece,
Thank you for your feedback and kind words. I am glad to hear you are happy with everything.
Kind regards,
Greg
Good item.Good Price.Delivery Very Slow.
Good item. Good price. Delivery very slow. Item was small and could have been posted 1st Class Royal Mail Letter cheaper and faster than the Hermes method used. Royal Mail had a strike and would still have been faster and cheaper. 7 days from order to delivery.
18 octobre 2022
Réponse de BathLab.co.uk
Hi William,
Thank you for your feedback. I am glad that you were happy with the item purchased. Sorry that you were disappointed with the delivery time, though it was inline with the timeframe advertised and selected at checkout. We do offer express delivery options for items when they are needed sooner, but I appreciate it can be frustrating waiting for something to arrive. I hope the item ordered looks good in your bathroom.
Kind regards,
Greg
BathLab.co.uk
Probably the most professional and…
Probably the most professional and efficient company I have dealt with in recent times.
Greg went above and beyond!
Most grateful 😁
17 octobre 2022
Top rate service
Excellent product at a good price.. I would also like to add customer service and communication was fantastic. This company really cares about it's clients. Wouldn't hesitate to recommend
9 octobre 2022
Bath screen
The DX delivery service was exceptional. The delivery was made early morning and to my door.
The item itself looks great, exceptional value for money, just awaiting my Plumber to come to fit it!
3 octobre 2022
Great service and products
Great service and products, very prompt delivery, defo use again.
Many thanks
23 septembre 2022
Absolutely tip top company!
Used Bathlab for the first time and I couldn’t be happier!
Their prices are extremely competitive, their products they offer are top quality and their customer service is fantastic!
Greg from their customer service department and their sales manager really helped us out in a pinch.
Now our bathroom has come together perfectly!
8 septembre 2022
Avis spontané
Good quality, decent price
Part seems to be of good quality and was reasonably priced compared to others I'd found elsewhere on the internet. Would definitely purchase from here again.
2 septembre 2022
Wrong product sent out
Wrong product sent out. Should have been brass, black ones eventually turned up.
Still waiting for the correct ones to arrive.
I am a professional bathroom installer and these are for a customer. The job should of been completed and paid for.
It leads to unnecessary time and expense wasted on a further visit to install them.
14 août 2022
Réponse de BathLab.co.uk
Hi Mark,
Sorry that you received the wrong colour items. The correct ones have been dispatched and will be with you in the next day or so. My apologies again for any inconvenience.
Kind regards,
Greg
Great product and quick dispatch.
4 août 2022
manual shower valve to…
Have bought a manual shower valve to replace thermostatic one i had, easy to install, just need to buy additional male adapters 15mm x1/2 to connect water hoses. Customer service was supportive
2 août 2022
Product as described and good price
Product as described and good price. Ordered Wednesday, delivered the following Monday, not super-fast but acceptable.
25 juillet 2022
Very helpful and quick
22 juillet 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.