Great experience overall. The management team was spot on—very proactive in taking care of the situation and making sure everything moved forward smoothly. Their support and responsiveness really made... Voir plus
L'entreprise a répondu
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I’ve made two bathrooms with them and their designer are really good and helpful. Also post-sales support is amazing and very friendly. Special thx to Sammie
L'entreprise a répondu
Bathroom by Design, was one of the best decisions we made when it come to our house renovations. From the initial meeting with Chris in Richmond through to delivery was perfect. The 3d designs and art... Voir plus
L'entreprise a répondu
Good pricing, great sales. The big let down is the shocking after sales service and very cheap and poor quality products they sell from a manufacturer called EastBrook. Avoid the brand at all costs!... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
With over 25 years’ experience in designing and supplying the UK’s finest bathrooms, as well as over £5 million of stock waiting to be dispatched for next day delivery, we are hugely passionate about helping customers create the bathroom of their dreams. Our website includes an extensive range of market leading bathroom products, including traditional, contemporary and designs led styles, perfect for all requirements and budgets. With industry leading design technology, our professional designers can create amazing bathroom layouts and visualisations in real time, allowing for a 3D walk around experience using the very latest VR software. We currently have 3 experiential showrooms within the UK, with over 100 bathroom suites on display.
Coordonnées de contact
Lower Mortlake Road 136-138, TW9 2JZ, London, Royaume-Uni
- bathroomsbydesign.com
4,3
Excellent
195 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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"We had a new bathroom designed by Jacob Dean
"We had a new bathroom designed by Jacob Dean . He was attentive and guided us well. He responded to all our queries promptly .We are very pleased with our bathroom.We did have an issue with a faulty radiator . Mohammad Khan in aftersales arranged for this to be replaced , but there were issues with the collection of the broken one.
Mohammad was very diligent and over a 2 week period continued to liaise with the company and the problem was sorted.
We have been very pleased with the process."
12 janvier 2022
Avis spontané
Réponse de BathroomsByDesign
Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with us.
Jacob Dean will be delighted to know that you appreciated his attentive service and prompt responses throughout the design process. It’s wonderful to hear how happy you are with your new bathroom – that’s exactly what we aim for!
We’re also pleased that Mohammad Khan was able to assist with the faulty radiator. We’re sorry for the hiccups with the collection, but it’s great to know that Mohammad’s persistence got everything sorted in the end.
Thank you for choosing BathroomsByDesign. If you ever need anything else, don’t hesitate to reach out – we’d be happy to help.
Fantastic customer service
"I bought a number of bathroom items for our re-model a few years ago. All items have been of good quality and couldn't fault the service. 2 years down the line I contacted the company to ask about how I go about replacing the seal on our shower door, which had perished due to being in a hard water area. Saida from after sales responded quickly and contacted the manufacturer on my behalf. I received a new seal free of charge as a gesture of good will. Fantastic customer service!"
10 janvier 2022
Avis spontané
Réponse de BathroomsByDesign
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the quality of the items you purchased and the service you received from us.
It’s wonderful to know that Saida from our after-sales team was able to assist you promptly and liaised with the manufacturer to resolve your query. We’re thrilled that you received a replacement seal as a goodwill gesture and that this added to your positive experience.
Thank you for choosing BathroomsByDesign. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
We were really impressed with Bathrooms…
We were really impressed with Bathrooms by Design right from the beginning of our experience with them. The planning stage was excellent and Stuart really helped us understand and bring to life our new bathroom - we loved the virtual 3D software in particular! We were supported to stay within our budget and make choices which would be high quality but wouldn’t break the bank. We were promptly put in touch with Henning and his team at Protea Home Developers who oversaw the installation and made sure everything went smoothly. The finished bathroom is stunning and exactly what we wanted. Thank you!
6 janvier 2022
Avis spontané
Réponse de BathroomsByDesign
Thank you so much for your glowing review! We’re thrilled to hear that you had such a fantastic experience with BathroomsByDesign.
It’s wonderful to know that Stuart was able to bring your vision to life during the planning stage, and we’re delighted that you enjoyed using our virtual 3D software to visualise your new bathroom. We always aim to help our clients stay within their budget while selecting high-quality options, so it’s great to hear we achieved that for you.
We’re also pleased to hear that Henning and his team at Protea Home Developers ensured a smooth installation process. It’s fantastic that the finished bathroom is exactly what you envisioned – stunning and functional.
Thank you once again for choosing BathroomsByDesign. If there’s anything more we can assist you with, please don’t hesitate to reach out. Enjoy your beautiful new bathroom!
Great experience
Great experience. Roxanne took great care of us, the bathroom design was spot on and everything went exactly as hoped. Last minute change to one item was dealt with very quickly and efficiently
21 décembre 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with us.
It’s fantastic to know that Roxanne took great care of you and that the bathroom design met your expectations perfectly. We’re also pleased we could accommodate your last-minute change quickly and efficiently.
Thank you for choosing BathroomsByDesign, and we hope you enjoy your new bathroom for many years to come. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
Great products, Poor service
Sales team 8/10
Design 10/10
Product quality 9/10
Service 4/10
Great sales team and software for design.
Jacob and Karolina were lovely and helpful.
Service post order was a mess. Products not delivered on time, part deliveries, wrong items, items the wrong colour, chase chase chase but struggling from the beginning to the end. Two weeks elapsed from when we should have received goods , tradesmen held up as a a result.
I know there were warehouse staffing shortages and issues and this did result in the issues so I’d hope this is no longer a problem. I know there was only one man dealing with all issues post sale which is a tall order. I am not sure I’d go back because of service issues I faced.
The products themselves are very good quality, I love my bathrooms as whole.
12 décembre 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you were pleased with the quality of the products, the design process, and the support from Jacob and Karolina. We’re glad you love your bathrooms as a whole, and we truly appreciate your kind words about our team and software.
We are, however, sorry to hear about the challenges you faced with post-order service. Your experience occurred during the height of the COVID pandemic, which presented significant logistical challenges, including warehouse staffing shortages and disruptions to supply chains. We acknowledge that these issues caused delays and inconveniences, and we sincerely apologise for the impact this had on your project, including the delay to your tradesmen’s schedule.
While these challenges were unprecedented, we have since implemented measures to improve our processes and service levels. Our team has been expanded, and we are now better equipped to handle orders more efficiently to avoid similar issues in the future.
We value your feedback and take it on board as we continue to strive for excellence in both our products and services. Should you wish to work with us again, we are confident that your experience would reflect the improvements we have made.
Thank you once again for choosing BathroomsByDesign, and we hope you continue to enjoy your beautiful bathrooms for many years to come.
Revised review: Much better after GM got involved
We bought 2 bathrooms from BBD. Be conscious that they do not provide an onsite survey service so will rely on measurements given to them being accurate. Choice of items are a little bit limited so your design options will be limited too. Nina was lovely to deal with. Unfortunately the service after point of sale was a little bit patchy - improving after the General Manager got involved. Special mention to Shelley too. I would suggest that the telephone lines are better staffed - especially in showrooms & deliveries (obviously Covid has not helped). I can't comment on the quality of the products yet as we have not used them yet - which we look forward to doing very soon :)
8 décembre 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for taking the time to share your feedback. We’re delighted to hear that you found Nina and Shelley a pleasure to deal with and that the General Manager was able to assist in addressing any concerns you had.
You are absolutely correct that we rely on the accuracy of customer-provided measurements since we do not offer an on-site survey service, and we always strive to make this clear during the sales process. While we aim to offer a wide range of products to suit different styles and preferences, we’re sorry if you felt your options were a little limited.
We also appreciate your understanding during what was a particularly challenging time. Undertaking your bathroom project during the COVID pandemic meant our phone lines and supply chains faced some unavoidable disruption. While we worked hard to maintain our usual standards of service, the circumstances did present some difficulties, and we are grateful for your patience.
We hope you enjoy your new bathrooms once they are in use and look forward to hearing your thoughts on the quality of the products. Should you need any further assistance, please don’t hesitate to reach out.
Good design service
Very good service, aftersales was a challenge but was rectified.
22 novembre 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for your review. We’re pleased to hear that you were happy with our service and that any challenges with aftersales were resolved to your satisfaction.
Should have looked here first
Should have looked here first, but was recommended BBD. Sales process was fine and quite efficient, but then any form of customer service stopped: follow-ups on missing parts, missold parts etc, but even that was OK. We ultimately tried to exchange one part (<5% of total order) which was unused and were then told this was not possible for a whole host of absurd reasons (incl. the environment?) and had to ultimately purchase again, very annoying. Probably easier to go straight online, same pricing and regulated terms
11 octobre 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for your feedback. We are sorry to hear that you were not fully satisfied with your experience and would like to address the concerns raised.
The issue you refer to was unfortunately due to your builder incorrectly opening and fitting the shower enclosure. As a result, we needed to order a replacement panel to resolve the matter. You subsequently requested to return part of the original enclosure, which we were unable to accept as it had been opened and was not a full product. This rendered it unsellable, and as the issue was not caused by us, we had to follow our policy on such returns.
Despite this, we offered you a goodwill gesture of £100 as a way to acknowledge your frustration. This was accepted, and we felt the matter was resolved amicably. Which is why we were shocked to see this review.
We always strive to provide excellent customer service and ensure that our processes are transparent. We regret that you feel otherwise, but we hope this clarifies the situation. If you have any further concerns, please don’t hesitate to reach out to us directly.
The products dont last
The products dont last. We did purchase 2 bathrooms plus downstairs tiles from them 10 years ago but bathrooms should last particularly at their prices. They should not slowly disintegrate over time. We have a sink unit which bubbled and warped because its laminate but apparently its our fault? We did wipe it and tried to keep it dry?? The spring plug in the bath stopped working, the shower seal is discoloured and comes off and shower pops of the hinges. We had already replaced the shower head on our bath ourselves. We also had to replace the sink tap twice as they were not sealed properly and got mouldy on the inside. These were expensive Swedish designer taps and luckily they actually assisted us directly. IF you want something that lasts and good customer service we recommend a different bathroom Company
24 août 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you for your feedback. We are sorry to hear about the issues you have experienced with your bathroom products.
It is important to note that the products in question were purchased in 2010 from our previous company. While we were proud of the high-quality products we offered at the time, wear and tear is inevitable, particularly as the items are now well outside their guarantee period.
We did everything possible to assist you in sourcing replacement parts, despite the age of the products and the challenges associated with finding discontinued components. We always aim to provide support wherever we can, even in cases where the guarantee has long expired.
We understand your frustration regarding the issues you’ve mentioned, such as the laminate unit and other wear-related concerns. While keeping bathroom furniture dry is essential to maintaining its longevity, certain materials naturally degrade over time with regular use.
Fast and professional response
Had a new bathroom from BBD in summer 2019. In March 2021I needed to replace a small part on the bathtub module. BBD customer service handled my request extremely quickly and sent out the part at no charge. Impressed with the fast, professional service from their team.
11 mars 2021
Avis spontané
Réponse de BathroomsByDesign
Thank you so much for taking the time to share your experience with BathroomsByDesign. We’re delighted to hear that you were happy with the service you received, both during your initial purchase and when you needed a replacement part.
Providing professional, efficient, and helpful customer service is something we strive for, so it’s wonderful to know that our team was able to assist you quickly and at no charge.
We truly appreciate your kind words and your continued trust in BathroomsByDesign. If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
End of customer service the moment you pay!!!
Great customer service until you pay. Once you pay, that is where the customer service ends. We spend £20,000+. Wrong items sent. Uncontactable customer service. Before you paid they would have replied immediately, after paying, they would be constanting on another call. Their 'designers' don't know what they are talking, unable to answer basic plumbing questions and hence will sell you products that are not compatible. I happen to also be in the construction industry and hence know exactly what I am talking about. AVOID
30 novembre 2020
Avis spontané
Réponse de BathroomsByDesign
Thank you for taking the time to leave feedback. We take all reviews seriously, but we do not recognise your details as a client of BathroomsByDesign.
We have reached out to you via Trustpilot to gather more information and have not received a response. If you are indeed one of our customers, we would greatly appreciate the opportunity to investigate and address your concerns. Please contact us directly at escalation@bathroomsbydesign.com so that we can assist you further.
Our commitment to customer service and product quality is a top priority, and we aim to resolve any issues as swiftly as possible. However, without more details about your experience, we are unable to verify or address the claims you’ve made.
We look forward to hearing from you and hope to resolve this matter to your satisfaction.
Have to say I agree with the previous…
Have to say I agree with the previous review. I would not recommend using this company. We recently refurbished a house & spent in excess of £30k with them. Whilst they were selling us the products they were fantastic and that’s where it ended! Like the previous reviewer we were constantly sent incorrect items or bits were missing and their lack of customer service was shocking. I could go on & on about the mistakes and how bad their customer service was which is a shame as I will be doing a few building projects in the future and would have loved to have found a good company to work with as I have in other trades but wouldn’t touch them with a barge pole! Needless to say AVOID AVOID AVOID!
25 juillet 2020
Avis spontané
Réponse de BathroomsByDesign
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment and would like to address the concerns you’ve raised.
The time of your project coincided with the height of the COVID-19 pandemic, which created significant logistical challenges across many industries, including ours. As our products are sourced from Italy, Spain, and the Far East, global disruptions in supply chains, shipping delays, and reduced workforce availability inevitably impacted our ability to provide our usual seamless service. Despite these challenges, our team worked tirelessly to mitigate issues, including facilitating same-day collections regularly to resolve mistakes—whether they were ours or due to builder errors.
We understand that incorrect items or missing components can be frustrating, and we sincerely apologise for any inconvenience this caused. Throughout the process, we aimed to resolve these issues as swiftly as possible, often going above and beyond to ensure you could continue your project with minimal disruption.
We are disappointed to hear that your overall experience was not satisfactory and that you feel this way about our service. Our commitment has always been to deliver high-quality products and service to our clients, and we are continually learning and improving from feedback like yours.
We value your business and hope that, despite your current view, you might reconsider us for future projects. We’d welcome the opportunity to demonstrate the improvements we’ve made since this challenging period.
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