The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Voir plus
L'entreprise a répondu
Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Voir plus
L'entreprise a répondu
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Écrit par l'entreprise
Coordonnées de contact
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Royaume-Uni
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Found the exact product and great customer service.
Found the exact shower enclosure we were looking for at a great price.
Ordered in the evening and delivery was arranged very quickly. However, we were unable to receive the delivery on the due date and when we phoned up the company, they very helpfully changed the delivery to a date which was more convenient for us. The delivery turned up on time with a friendly driver.
18 octobre 2023
Good product delivered on time as promised.
Shower tray well packed, delivered as promised, good fitting instructions. As a diyer I would appreciate specific product identifiers for the cement adhesive.
16 octobre 2023
Efficient service was given a choice of…
Efficient service was given a choice of delivery dates and kept updated.
19 octobre 2023
Fast delivery
Excellent shower screen delivered carefully and extremely quickly. Best value for quality product.
3 octobre 2023
Great website & quick delivery
9 octobre 2023
Impressive
Excellent quality cladding and looks beautiful, I would highly recommend this company
28 septembre 2023
Great purchase love my new mirror
Love my new bathroom mirror with a light
Looks great and what a price
2 octobre 2023
Very happy with the shower tray
Very happy with the shower tray. It was received in good time and was well packaged and was just what we were looking for and at a reasonable price.
20 septembre 2023
Ordering was easy and delivery was on…
Ordering was easy and delivery was on time and friendly. We haven’t had the product long enough to rate it but it looks good.
26 septembre 2023
Good sales experience + products
Bathroom Supastore were very accommodating about delivery dates. I was happy with the product (bath tub - on quality and price), and the phone help I got during the sales process was useful. Thank you. Will use again.
31 août 2023
Easy to deal with and great service.
7 septembre 2023
Great Service
The service I received was 1st class
I even reviewed a call from because they were worried that I not ordered correctly but everything was fine
A really friendly company
3 septembre 2023
Awful delivery company
The small shower deflector panel I ordered from them is fine, it’s the delivery company they use that I have an issue with.
My order was a small shower door deflector and it arrived on a huge pallet with bits of wood nailed on to hold it upright all taped onto the pallet. It was totally unnecessary way to package it up and I now have to saw apart and book an appointment to take to the recycling centre, so glad I paid £35 delivery to now have to deal with this….
The delivery driver left it on the pavement and said they cannot touch it or help me bring it inside as they might be accused of breaking it. They stood there and watched me struggle opening it on the road and carry it into my house as I had to check it wasn’t damaged before they left. They left the pallet on the pavement and drove off so I had to sort that out whilst trying to work from home. So annoying.
I ordered a big shower door for this to clip onto from another company and it didn’t arrive like this. I won’t be ordering from this company again in the future if I can help it (unless they change delivery company)
Update based on below response - I was aware it might be delivered on a pallet. This pallet was OTT. The service of just leaving it blocking the pavement was so poor. Even though I was aware of something I can still be annoyed by how something was executed. As if this is how a company reply to customer reviews….
5 septembre 2023
Réponse de Bathroom Supastore
Hi there
Thanks for your feedback
I'm sorry to hear that you are disappointed with the delivery service you have received from us. Please understand that the only way to ensure the item gets to you in one piece is to ship this on a pallet. This is explained on the website.
It is also explained on the website that all palletised deliveries are kerbside only. This means the courier will deliver the goods as close to the front door as they are able to with the pump truck. Looking at the POD for your delivery it is evident that the item could have been brought closer if the vehicle wasn't blocking the way.
Unfortunately, drivers are not able to bring the goods into the property, as they are not insured to do so. We do advise having 2 able bodied people there for the delivery in the information sent to you along with your tracking number as well as outlined on numerous places on the website. This also states that the pallet will be left with you too.
All of the issues you have outlined here are only issues if you are unaware of them. All this information can be seen on our delivery page before you order, as well as being sent to you prior to delivery. I’m very sorry if you missed this.
Kind regards
Bathroom Supastore
Great service
28 août 2023
Réponse de Bathroom Supastore
Thank you very much for your feedback. It is much appreciated.
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