The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes.... Voir plus
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Lisez les avis des autres
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, an... Voir plus
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Great customer service, after my delivery was left by the delivery driver next to my house and got lost. After few phone calls my order was re delivered . I will recommend this company to anyone and... Voir plus
L'entreprise a répondu
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small pr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at Bathroom Supastore we believe that quality shouldn’t be delivered at a premium price, that’s why we offer the lowest price possible for high quality products and a service that cannot be beaten. We are a UK-based online retailer specialising in bathroom products, including furniture, fixtures, and accessories. We sources products from top manufacturers in the industry, ensuring that all products are of high quality and meet the latest industry standards. We have a team of highly skilled customer service professionals who are available to assist customers with their purchases. Bathroom Supastore is a reputable and reliable online retailer of bathroom products, providing customers with a wide selection of quality products, excellent customer service, and affordable prices.
Bathroom Supastore
Écrit par l'entreprise
Coordonnées de contact
Unit 26A, Pant Industrial Estate, CF48 2SR, Merthyr Tydfil, Royaume-Uni
- 0330 056 8555
- sales@bathroomsupastore.com
- bathroomsupastore.com
4,6
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Bathroom Supastore
Hi Robert,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Bathroom superstore were great very…
Bathroom superstore were great very helpful knew what I wanted what let the whole thing down was palletways yet again delivered product on my neighbours drive my Plummer signed for product which didn’t total to about 5 pounds in weight refused to take pallet away hence luckily had a Plummer on hand as niether myself or my neighbour couldn’t move
13 mai 2026
Réponse de Bathroom Supastore
Hi Robert,
Thank you for your feedback and for your kind comments about our team and service.
We’re sorry to hear that there were further issues with the delivery itself. Unfortunately, we do feel this is more reflective of the courier service provided by Palletways rather than the service we aim to deliver as a company.
We’re particularly disappointed to hear the pallet was delivered to a neighbouring property and signed for incorrectly, as this should not have happened.
Due to the size and weight of many of our products, we do make customers aware on both our website and order confirmation emails that we strongly recommend having two people available at the property to assist where required. However, we completely understand the frustration caused here, especially with the pallet being left in a difficult position to move safely.
We appreciate you bringing this to our attention and will continue raising these issues with our delivery partners to help improve the service provided.
Kind regards,
The Bathroom Supastore Team
Poor customer service and returns…
Poor customer service and returns policy.
I would avoid. They just don’t care.
1 mai 2026
Avis spontané
Quick delivery and to Northern Ireland…
Quick delivery and to Northern Ireland where many other companies do not, easy order process
8 mai 2026
Réponse de Bathroom Supastore
Hi Karen,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Stacey,
Thanks for leaving this review. We appreciate it!
Kind regards,
The Bathroom Supastore Team
The ordering process was…
The ordering process was straightforward and the sales team even cared to email to check if the size of shower tray and shower door that I had ordered were correct because they are of different sizes. This shows that they really took pride in their jobs. Good experience overall and will recommend.
17 avril 2026
Réponse de Bathroom Supastore
Hi Connie,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Always attend a telephone query
Always attend a telephone query. Delivery on time. Products were excellent. No complaintz
14 avril 2026
Réponse de Bathroom Supastore
Hi James,
Thank you so much for taking the time to leave this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Products exactly as described .Fast and…
Products exactly as described .Fast and efficient delivery,would use again
9 avril 2026
Réponse de Bathroom Supastore
Hi Tony,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Had to get a part for a Bath I bought…
Had to get a part for a Bath I bought from them two years ago. Very helpful and priced competitively.
31 mars 2026
Réponse de Bathroom Supastore
Hi Lyn,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Good company, very efficient
Office staff are very helpful & polite.
Driver was really helpful & very polite.
Fast efficient delivery.
Would definitely recommend
10 avril 2026
Avis spontané
Réponse de Bathroom Supastore
Hi Valerie,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Huong,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
shower screen arrived in a broken…
The shower screen arrived in a broken palette with nails sticking out. The delivery only delivers to curb side and you are expected to open and check the product within 20 minutes so read the small print. The delivery driver was polite. Luckily everything was ok but not sure what would’ve happened if there was an issue and I didn’t notice straight away.
23 mars 2026
Réponse de Bathroom Supastore
Hi Nisha,
Thank you for your feedback.
We’re really sorry to hear about the condition of the pallet on arrival, that’s certainly not the experience we want for our customers. We’re glad to hear that the driver was polite and, most importantly, that your shower screen was not damaged.
Your comments regarding the delivery process and the 20-minute check window are really helpful, and we’ll be sure to pass this feedback on to our delivery partners to help improve the service.
If you ever have any concerns with a delivery in the future, please don’t hesitate to contact us straight away and we’ll always do our best to help.
Kind regards,
The Bathroom Supastore Team
Very good communication and delivery of…
Very good communication and delivery of our goods
26 mars 2026
Réponse de Bathroom Supastore
Hi Craig,
Thank you for leaving this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Graham,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore
Arrived on time and the bath is of…
Arrived on time and the bath is of excellent quality first rate service
12 mars 2026
Réponse de Bathroom Supastore
Hi Charles,
Thank you so much for taking the time to leave us this kind review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Avoid at all time!worst company with…
Avoid at all time!worst company with worst customer service!!!paid for service that didn’t complete it
17 mars 2026
Avis spontané
Réponse de Bathroom Supastore
Hi Ewelina,
We’re disappointed to read your review, particularly the suggestion that we have acted unfairly, as this is not an accurate reflection of what happened.
Your order was delivered to your local Palletways depot within the agreed timeframe and was due for delivery to your home address.
However, after being contacted by the depot, you chose to make alternative arrangements directly with them and collect the goods yourself. This decision was made independently and without our involvement. At no point were we made aware of any issue that would have prevented the final delivery from being completed as planned.
As we have explained on several occasions, the delivery service you paid for was carried out. The transportation of your goods to your local depot was completed, and costs were incurred for this service. For this reason, we are unable to offer a refund for the delivery charge.
Your local depot was approximately 5 miles from your address, and the majority of the delivery cost relates to the long-distance transport of the goods rather than the final short leg. Refunding £55 in these circumstances would not be reasonable.
We also take allegations of scamming very seriously and strongly refute this. The charges were clearly displayed at checkout, and the service was fulfilled as agreed.
If you would still like to discuss this further, we remain available to assist.
Kind regards,
The Bathroom Supastore Team
Réponse de Bathroom Supastore
Hi Mr & Mrs Muirhead,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Ideal product range and service
I was able to source a specific 1100 x 900 shower cubicle and had it delivered wirhin 48 hours, way quixmcker than even they had estimated. The only issue was the delivery guy left it on the pavement, leaving me to bring it inside alone, but tgat's an issue with the delivery dirm, not with Bathroom Supastore. I would definitely recommend
27 janvier 2026
Réponse de Bathroom Supastore
Hi Mark,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Great product and price
11 février 2026
Réponse de Bathroom Supastore
Hi Adam,
Thank you so much for taking the time to leave us this lovely review. We really appreciate it!
Kind Regards,
The Bathroom Supastore Team
Thank you to all at Bathroom Supastore
I am very pleased with the total service provided by Bathroom Supastor, giving such a good price for the goods they supply. I could not fault the service from the Sales Team including Evan Jones, and a big thankyou to the delivery person Jordan Price, who too was very helpful, courteous and freindly whilst carrying out his works in delivering the goods. A very big thankyou to Evan and Jordan and the rest of the staff of Bathroom Supastore. Michael Gullis of M G Electrical Services
12 février 2026
Avis spontané
Réponse de Bathroom Supastore
Hi Michael,
Thank you again for leaving another very kind review. We really appreciate it!
Kind regards,
The Bathroom Supastore Team
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