ONLINE STORES Avis 173

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry.
The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.

Great, much cheaper than from Wickes or Homebase

Easy to order.
Kept well up to date.
Delivery on time.
Couldn't have asked for more.

Excellent customer service. I was kept informed regarding delivery times etc. Very helpful staff.

Very competitive prices.

Easy to order online. Arrived at agreed date and time. One faulty panel exchanged no problem and delivered a few days later.
Unfortunately after we had placed our order, we discovered all the same items cheaper on another site … sigh 😖 typical!

Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend

Good prompt and informative communication at every stage of the ordering and delivery process. Great product at a good price. Excellent service. Thank you

Lovely quality worksurface. Delivery date well communicated and delivery driver phoned to forewarn of his arrival time.

Excellent customer service. The product exceeded our expectations fantastic value for money

Prompt service, good quality product, great value, good delivery.

The worktop looks very good, the delivery driver and mate were very helpful. It took longer tha expected and there was some confusion about timings

easy to communicate with to sort out the trim on product before purchase.
easy web order and communication from company over delivery.

The delivery was on time, and the delivery driver very polite and helpful.

The item hasn't arrived yet, so I can't comment on it.

Never used them before, excellent price and helpful during the process. Small hiccup involving delivery but was easily rectified. Will gladly use them again.

First class customer service, great communication, fast delivery and competitive prices. I would definitely recommend BBK Direct

I had such a great experience from ordering my worktop to its arrival. My issues started after installation.. i noticed scratches on the surface and pencil marks from where it had been cut still on the surface which suggests it wasnt buffed properly after install. No biggie so contacted the installer and was met with blame that it has to be my fault and there would be a charge for rectifying it (bare in mind the property is under renovation so the worktop has not been used. I was told i’d be charged £50 when the installer was in my area or £200! If he was to come to me specifically again shocked by the charges… this has now been ongoing for over a year now. Communication from bbk is slim when i email and the installer just doesnt communicate with me. I was so impressed by the service initially that to end up being treated this was is extremely upsetting and uncalled for.

Delivery arrived on time but sadly, there was only one person to deliver the two 4-meter worktops. As I had just returned home from a COVID hospitalisation delivering the worktops proved a painful experience