ONLINE STORES Avis 173

TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Voir plus

Noté 3 sur 5 étoiles

‎‎I usually spend a lot of time researching products before making a purchase. online Stores Ltd provide enough details and guidance to make the process easier. My order arrived as described, and the... Voir plus

Noté 1 sur 5 étoiles

I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rénovation

Écrit par l'entreprise

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

173 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Easy to navigate website

Easy to navigate website, excellent range of produts, easy process to order and competitive prices, the delivery was excellent with a call to confirm delivery and another from the driver about an hour before arrival first purchase from BBK IT WILL NOT BE MY LAST

30 août 2023
Noté 5 sur 5 étoiles

Very easy to deal with

Very easy to deal with, ordering was straight forward, and Lina was more than helpful, no issues with delivery, all in all happy
Thank you Lina for all your helpand keeping me updated

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Very happy Customer

Walked into Burleigh show room at 6 am Monday morning on my behalf a miss understanding over the phone with Trading hours and showroom
Chrissy the showroom consultant step up and went out when we explained to her we needed everything by Friday
Chrissy also was updating me threw out the morning regarding the products
Everything was organised ready to go for Friday
I totally recommend BBK plumbing Plus 10/10
Thank You Guys

21 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Both worktop arrived damaged on the…

Both worktop arrived damaged on the sides also bits of yellow paint on, they had no bubble wrap on the side face of the worktop , even the edgeing strips were badly damage and had bits missing , these were expensive worktop so I was very surprised, delivery guy really helped and spent nearly a hour taking photo ringing the supplier to sort this, he does not work direct for them he also showed me photos of the item he took when the item got put in the van, you can see that there damage on the thin traparent sheet in and yellow paint on the worktop , these worktop should have been checked before delivery we waited a whole morning carry in the worktop and carrying them out as my house is up steps and pass a neighbours house, having to carry them out again, I decided against a replacement as I haven't got the time to waste if there not going to check the items before , I had a nice women who told me she very sorry and totally understands ,she said she progress a refund , I,m writing this as they have not refunded me , so it look like I,m going to have to open a PayPal claim .

19 juin 2023
Logo de ONLINE STORES

Réponse de ONLINE STORES

Good morning Ms McGowan,
We are sorry to receive your negative review.
Occasionally we have to deal with items arriving damaged, but can assure you it is not the norm and sincerely apologize for any inconvenience caused.
Furthermore it is our policy to offer replacements within a very reasonable turn around time. Considering your location (Postcode PL) it would have been possible to replace the items within 2-3 days; but it is of course your prerogative to refuse replacement option and cancel your order.
We received notice that you wanted to cancel the order on 30/06; and ask our clients to please allow 7-14 working days for refunds to reflect after an order has been cancelled.
This allows us to adhere to the administrative tasks involved internally and follow company policies as set out in our T&C’s.
However, we can confirm that this refund has already been processed via Paypal; the original method of payment you selected online.
Please feel free to contact us again should you require any further assistance.
BBK-Direct Team

Noté 5 sur 5 étoiles

Having never used this company before?

Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!

6 juin 2023
Noté 4 sur 5 étoiles

Beautiful worksurface

I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.

26 mai 2023
Avis spontané

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