BBQ Gourmet Avis 

Whatever happened to this company we used to use this company a few years back and had excellent customer service. We recently started using it again and the Customer Service this time has been shocking. Products not the correct size ordered large bottle getting charged for large bottles but one of each in the small bottle being delivered. Six bottles of one sauce broke and smashed a picture was sent with an email no response that was a few months ago. I gave him the benefit of the doubt and placed another order for just under £200. This came with two small tiny bottles one of each product I ordered but I ordered the large sizes, trying to get in touch with them is impossible they never answer the phone. I would advise never to use this company or you will be out of pocket.

Ordered 6 items and ALL out of date, not by a couple of months but more than a couple of years… 2021 it’s 2024. No statement on the website whatsoever.

Ordered a load of sauces and one of them was out of date. Not just a little. I ordered this year but the sauce had gone out of date in feb 2021. Mistakes happen and I emailed them but they have ignored me. I suggest you go somewhere else with such a poor disregard for their customers.

First class service. Will recommend to everyone I know that likes to BBQ.

Order arrived next day. I opened it to make sure everything was in there but didn’t fully inspect them. It was only a week later, the day before my BBQ that I realised the rib candy was the wrong flavour. I emailed BBQ Gourmet, who then emailed me back straight away to say they were sending the correct one out and I can keep the incorrect flavour too. It arrived the next morning, in time for my BBQ, and tasted fantastic.

The customer service was beyond expectations and I will be returning again soon.

Having read Google reviews and being a first time buyer, I was a little bit nervous ordering but all the Google reviews seemed legit (people with over 70 reviews rather than just 1). So as it was my brother-in-laws birthday soon and he loves his BBQ's, I thought I'd order something for him and a little bit for me.

Ordering was no issue over the Bank Holiday and I got confirmation of my order being sent with tracking, so far so good. Until it arrived.

Opening it up, two bottles of sauce weren't there and instead two bottles of a flavour I wasn't keen on at all (putting it mildly) were. B**ger thought I, he'll have more than I will cos I won't touch them. So I thought I'd send an email basically saying there was a mistake, first time customer, not a good experience. I was never rude, a bit sarcastic but never went full Karen - just letting them know that it wasn't right and that's not great.

Shockingly, about 90 mins later I got a phone call (I mean I get phone calls all the time but......). BBQ Gourmet called me and said they got my email and just wanted to clarify. I explained I got 0 of what I ordered and 3 (not 1) of something else which wasn't my cuppa. "OK no worries, I'll get that out to you today for tomorrow and I'll kick someone's backside" I was informed. Great for the sauce, not so much someone's badonkadonk.

This morning, before 10am, knock on the door with a package - 2 bottles of the correct sauce. Happy as Larry I am (I assume Larry the Lamb but who knows). Sauces I actually LIKE.

So - while everyone writes reviews mostly going "Excellent" or "They done f**ed up", mine's both. Sure there was an error, I informed them without sounding all Hannibal Lecter and they had the decency to call, fix and fix quickly and for that, I would definitely recommend and definitely will buy from again.

Great service very attentive to the detail and happy to help - awesome products and great advice no matter if the option is cheaper, thank you guys 👍🏻 Matty Bull