British Car Auctions Avis 254

I won a bid for a vehicle and by the time the auction had finished the scam had begun. I won 3 vehicles around the country, they then pursued me with legal action. Grudgingly I paid £575 instead of the £1565 they tried claiming against me

Absolutely Deceitful Auction
Trading Standards need to be called on these thriving Scandals
Eml Lights are being reset just before taking pics of Vehickes.
when car is being collected as soon as you turn Engine on the Eml light is back on dash
BEWARE OF BCA CARS, CARS WITH PROBLEMS, ARE SOLD AS SEEN AND WARNING LIGHTS RESET PRIOR TO SALE TO DECEIVE BUYERS TO MAXIMISE SELLING PRICE. YOU WILL FACE ALL SURPRISES AND MAJOR ISSUES WHEN DRIVING VEHICLES SUCH AS SMOKING ENGINES, GEARS NOT CHANGING TO 2,3 4th ETC AND NOT COVERED BY THEIR BCA ASSURED REPORT WHICH IS A SCAM. VERY DODGE AND DISHONEST STAFF TRAINED TO CHEAT CUSTOMERS. CROOKS IS TOO NICE WORD TO DESCRIBE THEM.

only buy from an auction if you want problems, these cars are in the auction for a reason. Don't complain if its broken if it's the cheapest car in the country. yes they have damage, yes they are mechanically not the best and will have faults that's why they are cheap.
stop putting 1 star reviews on here when you bought bad car. go to a dealer and let them check the car over for you first , yes it's more expensive , but they are taking the risk of buying a rubbish car away from you. stop complaining about your rubbish decisions.

I purchased a car from Bca Glasgow but when I went to collect it, the car had two further panels scuffed and damaged but these were not visible at the time of when I bidded on the car. I presented the initial pictures of the car to the manager and they acknowledged there was no damage to the carin the pictures bca had used to showcase the car but said it would not change the grading system on the car as it was a grade 4 car so refused to pay anything or refund anything to me and I had driven all the way to Glasgow from yorkshire. There ignorant responsecwas that I got the car cheap and I should stomach the damage. I am certain they are editing and fabricating the pictures of the cars when we view them before the sale. I have both pictures of the same car before it was sold and then the damage of the car when the car was being collected. The damage is world's apart.

Staff making booking errors then trying to tell me it's got to be collected on a day that Im not in but are telling me that's only day and then threating if it doesn't get booked today they won't collect at all disgusting company

Do NOT trust the paper it's written for BCA Assured vehicle, only bit assured is you will be assured when making a claim it will be rejected. Bought car, ICE doesn't work, they inspected saying it powers up.....NO ICE stands for In Car Entertainment, having the screen powering up with warning message is a useless test, ICE is used for is play sound and if it powers up and doesnt play sound in my book there is a fault. Now I am lumbered with a £2k replacement

Do NOT trust the paper it's written for BCA Assured vehicle, only bit assured is you will be assured when making a claim it will be rejected. Bought car, ICE doesn't work, they inspected saying it powers up.....NO ICE stands for In Car Entertainment, having the screen powering up with warning message is a useless test, ICE is used for is play sound and if it powers up and doesnt play sound in my book there is a fault. Now I am lumbered with a £2k replacement

Seriously unbelievable this is even a legal business. Trading standards should be all over it. Three cars in a row I buy "Approved" with no lights etc. Approved cars from We Buy Any Car. All three have had major issues in excess of £2,000, with one having the light turn on WHILST STILL IN BCA! VERY obvious they are turning off lights, etc!! No matter what you do, how hard a fuss you kick up, etc they will have some term, agreement or clause that gets them out of it. Absolute criminals and anybody working for them to help facilitate such a disgusting practice should be equally ashamed. Claims managers who are happy to shaft you with £2,000-£3,000 problems when you're paying CAP clean for a car that is advertised as without faults. The arrogance of them too, it's like they enjoy how much they screw you. Every trader should get together and file a class action lawsuit against this monopoly. Unbelievable WBAC, BCA and Cinch owned by the same people and all three businesses make a killing whilst traders and Joe Public get screwed at every angle. I cannot stress how much you should avoid BCA!!!

I have been using BCA for a number years now. Here is the key points of my experience
- The auctioneers bid themselves on the car and you will not know if you are bidding against another dealer or auctioneer
- You cannot view the vehicles in person (online only), any vehicles you purchase with Essential check, you cannot claim on anything even if the engine is falling out
- Customer service is non existent
- BCA own webuyanycar so all the junk they purchase from member of the public goes to the auction

Avoid very unprofessional company that are dishonest and treat their customers and employees like dirt.

I’ve been a car trader for 30 years. Never have I come across such a shoddy company. Just selling what I’d describe as crap that people give them through ‘We buy any car’ and doing a half hearted inspection and selling it as approved. God forbid if there’s any problems because you’ve got no chance of any kind of compensation or return of vehicle. If you go down the legal route all they do is close your account and bye bye. What an absolute disgrace. How are they getting away with it..

Horrible , no contestan . Mafia

Awful Customer Service,must be arrogance from the old days,they send an "urgent" letter by 2nd class post which takes a week,then the online booking does not work because you never get the verification e-mail,then when you ring the ine cuts out after 5 seconds.

where to start, there is so much wrong with that company, from top to bottom. I am sick and tired of fighting them about everything. They make new rules up and treat you like the enemy and I spent millions a year with them. Still spending too much with them and low retail prices are same as top auction and none of the hassle. I serve Irish clients only and retail offers enough of a saving without the 'trying to catch you out' culture in BCA. If you can, stay away.

Exceptional customer service. Ian was wonderful to work with - he was supportive, responsive, and went above and beyond to ensure that my needs were met. His attention to detail and willingness to help made my experience a truly positive one.

Por teléfono te hablan muy bien. Luego vienen las sorpresas. Si quieres aplazar una recogida que tengas programada y no avisas con 24h de antelación te harán abonar 192e+ IVA (232.32e) aunque estés en el hospital con 40 de fiebre, no esperes consideración alguna. Lo mismo pasa si quieres cancelar una venta. NADIE te advierte de esto. Falta de profesionalidad. Muy desconforme.

Shambolic. Messed up the collection of my car twice. Contact centre staff give the impression that you are disturbing their day when you call, and couldn't be less interested in trying to resolve a query. The supervisor that "took ownership" of my case now avoiding my calls. Probably the worst customer service I have received, if I could give negative starts I would.

Awful company. No one cares and will not turn up on day expected. Still waiting after multiple days off work. Just a joke of a company.

Olly messes up my invoice , Louise and Jordan completely refuse to help .

Error is on BCAs part yet nobody wants to take responsibility .