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Lisez les avis des autres

Noté 1 sur 5 étoiles

Don’t order from this company!! I ordered 4 tubs of collagen and requested to return three as offered in their return policy. I’m returning the unopened tubs bc there do little protein in one serving... Voir plus

Noté 1 sur 5 étoiles

Don’t ever order from this company again. I purchased a mask on Nov. 10th and they charged me for it but I have yet to receive a tracking number, notice of product being processed, and it’s going on a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great selection of interesting affordable products offered me a great deal with extra discount on top of already discounted products. Products arrived in good time no stuffing around. The products I r... Voir plus

Noté 5 sur 5 étoiles

Great quality products (Jericho brand is my favorite) and fast delivery. It is also a nice touch to receive free samples with every order and a discount voucher for future purchases. Will definitely k... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Industrie cosmétique
  3. Magasin de cosmétiques
  4. Magasin de produits capillaires

Écrit par l'entreprise

Beautylux is an online beauty destination for that is dedicated to bringing you the best in new to market, clean and efficacious brands from all corners of the world. Our natural and organic skincare and haircare brands carry no nasties and use advanced methods in their research to craft skin beneficial formulations.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

47 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Don’t order from this company!

Don’t order from this company!! I ordered 4 tubs of collagen and requested to return three as offered in their return policy. I’m returning the unopened tubs bc there do little protein in one serving, I prefer vital proteins instead despite VP being mainly bovine collagen. Anywho, after four ems and two weeks, no reply, and their phone number doesn’t answer, it only gives a recorded message saying send an em.
Don’t but from this company bc there’s no support!

26 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Body Butter

Excellent product. My father uses Body Butter on his psoriasis. Works great. My mum and I both use it to nourish skin. Face, arms, legs. Highly recommend.

22 avril 2025
Noté 1 sur 5 étoiles

I placed my order on March 23

I placed my order on March 23, 2025 and I still don't have it! Of course they don't answer the phone and I have requested a refund twice via email. This is absolutely ridiculous!!!!

23 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Horrible company

Beauty Lux is a horrible company. DO NOT BUY. They don’t answer the phone or reply to emails outside of AI. Did a subscription and on the first one after initial buy my card was charged on March 29th. It is April 25 and I have not received product, nor has it been shipped. Email was sent twice stating it would come in two weeks. DO NOT BUY!!

24 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

My order was never received

My order was never received. I emailed the company, and they said and said product not fulfilled and has not shipped yet. I was informed by a Michelle. Never received the product at all. They are slow to respond. No tracking number was given. Fraudulent!

25 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

I'm giving them one1star because I want to cancel any future collagen orders!had to…

I'm giving them 1star because I had to ! I have been trying to cancel any future shipments of their collagen ! Product is fine, but need to cancel for financial reasons ! I've had no response at all ! Since December 2024 I asked to cancel future orders and have received 2 shipments ! This is a dreadful company and I'm planning on reaching out to local TV station for help ! Think twice before ordering from this company

20 décembre 2024
Avis spontané
Logo de beautylux.com.au

Réponse de beautylux.com.au

Hello, we would kindly request you to address the issue to the retailer you purchased from. We do not sell subscriptions, no we ship outside Australia and New Zealand.
Thank you for understanding.
https://beautylux.com.au/

Noté 5 sur 5 étoiles

Product Range and quickness of…

Product Range and quickness of delivery. This time I purchased Alernative Plus Active Eye serum which I have noticed difference. Also purchased The Ultra Intensive Facial Mask. Makes skin smooth and has a nice scent to it. Love the samples also used the Hair Mask which was one of the samples. Very Happy with purchases.

17 février 2025
Avis spontané
Noté 1 sur 5 étoiles

I would give this ZERO stars if…

I would give this ZERO stars if possible. I made an order last week, and it showed going to the wrong address. I contacted this company--BEFORE IT SHIPPED--to change it.
I called, and called, and called, and called. I emailed, and emailed, and emailed and emailed. I used the chat bot--which confirmed the product hadn't shipped and they could change it. And the bot was sending to a person. FOUR DAYS later, nothing. Do NOT trust this company!!!!!!!!!!!!!

3 janvier 2025
Avis spontané
Logo de beautylux.com.au

Réponse de beautylux.com.au

Dear Susan,
we would kindly request you to address the issue to the retailer you purchased from. We do not sell subscriptions, no we ship outside Australia and New Zealand. Thank you for understanding. https://beautylux.com.au/

Noté 5 sur 5 étoiles

i am very happy with my purchases

I am very happy with my purchases. Love the Dead Sea Mud Soap which I use on my face everyday. My face appears to be smooth from using it. Received samples also. Have tried two at the moment. Mud mask and eye and face cream. Very nice rich and smooth. Looking to purchase more in the near future. Very Happy.

7 décembre 2024
Noté 1 sur 5 étoiles

Don’t ever order from this company…

Don’t ever order from this company again. I purchased a mask on Nov. 10th and they charged me for it but I have yet to receive a tracking number, notice of product being processed, and it’s going on almost 3 weeks. I have requested a refund multiple times and Michelle from support who appears to be the only person working there has said someone will get back to me about the refund. Ive gotten no other responses and no refund. If I could give no stars I would.

10 novembre 2024
Avis spontané
Logo de beautylux.com.au

Réponse de beautylux.com.au

Hi Brandie,
We believe you have left a review for the wrong retailer. Our website doesn’t offer purchases to the US based customers, only Australia and New Zealand. We are also not affiliated in any way to the company you had an unpleasant experience with. We would kindly request you to remove your review and address it to the relevant company.
Thank you and we truly hope you will resolve the issue with the company you purchased from.

Noté 3 sur 5 étoiles

Ok experience

Visually, packaging was nice and items were sent with some care.
Parcel appeared to have had something dropped on it during transit and box was pierced. Thicker boxes should be considered.
Free samples were fabulous.
Products themselves were lacklustre. I wouldn't go out of my way to order again.

29 septembre 2024
Noté 1 sur 5 étoiles

Have a subscription for the collagen…

Have a subscription for the collagen powder supplement. First shipment was received quickly. Now I’m on my second shipment. It’s been over a week and still have not received (stuck with UPS who I contacted, told to call shipper). Sent email and tried to call with no response. At this time I’m very disappointed. Still waiting for reply from BeautyLux support. Not happy.

13 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

My device doesn't vibrate

My device doesn't vibrate. I can't charge it. I can only hear the remote sound. I regret buying it. I'm upset.

12 avril 2024
Logo de beautylux.com.au

Réponse de beautylux.com.au

Dear Suhyun, we are sorry your device didn't perform as expected. We offer an easy product return, exchange and replacement. Please get in touch with our customer service at hello@beautylux.com.au to resolve the issue.

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