Sean provided outstanding customer service while helping me place an order for our beds and mattress. From start to finish, he was extremely helpful, professional, and patient. He took the time to... Voir plus
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Lisez les avis des autres
I needed a new bed base quickly. Which beds.co.uk have arranged. Unfortunately my delivery details etc were automatically entered even though I had entered new address. James managed to sort everyt... Voir plus
L'entreprise a répondu
Fantastic customer service provided today by James. My daughter ordered the wrong size mattress and the issue was delt with instantly and a replacement arriving in a few days. Mattress quality first c... Voir plus
L'entreprise a répondu
Beds.co.uk called today Tuesday 14 April to state garden furniture was out of stock. Jason was very polite and friendly. They asked if we could take delivery of a replacement patio furniture in plac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- Magasin de lits
- Magasin de literie
- Magasin de meubles
- Jardinerie
- Magasin de matelas
Écrit par l'entreprise
We offer a wide range of Mattresses, Leather beds, Fabric Beds, Divan beds, Metal beds, Kids beds, Bunk beds, Wooden beds, and Rattan Garden Furniture. We also offer a FAST & FREE UK mainland delivery with NEXT DAY or day of choice delivery service (subject to availability).
Bed outlet - A leading provider in beds and mattresses across the UK
Écrit par l'entreprise
- We are committed to providing outstanding customer service and products
- We thrive in providing the highest level of customer service and product satisfaction with the products that are sold on our site and will always look to beat all other leading retailers in terms of price and delivery.
- Daily Deals
- We will continue to offer daily deals on beds and mattresses to provide our customers with the best value for money prices on our items
Free 1 years Manufactures warranty
With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods.
Please refer to the Terms and Conditions for further details (Section 8)
Coordonnées de contact
The Redman Fisher Building, Bean Road, DY4 9AQ, Tipton, Royaume-Uni
- 01215687126
- sales@beds.co.uk
- beds.co.uk
4,1
Bien
26 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
lack of delivery details
lack of delivery details, but when asked on live chat david was so polite and friendly and helpful. made me reassured about the delivery.
15 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Lil,
Thank you for your feedback.
We’re sorry to hear there was a lack of delivery details initially, but we’re really pleased that David was able to assist you on live chat and provide reassurance. It’s great to know he was polite, friendly, and helpful throughout.
We truly appreciate you taking the time to share your experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Courteous manner.
There was a error, which was rectified.
In a courteous manner .
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Lesley,
Thank you for your kind feedback!
We’re pleased to hear that the issue was resolved and handled in a courteous manner. Your satisfaction is very important to us, and we’re glad we could rectify the error for you.
We truly appreciate you taking the time to share your experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Recently took delivery of a mattress
Recently took delivery of a mattress. Overall customer service was excellent and they regularly contacted me regarding my purchase and delivery. The mattress was delivered on time and the product is superb 👌
Really comfortable and excellent nights sleep 😴
Thank you, especially to Mia, for courteous and polite communication
21 mars 2026
Avis spontané
Réponse : Beds.co.uk
Hi M Walker,
Thank you for your lovely feedback!
We’re delighted to hear that you are happy with your mattress and that our team was able to support you throughout the process and keep you updated on your delivery. It’s also great to know you’re enjoying a comfortable night’s sleep.
We truly appreciate you taking the time to share your experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Customer service
Hiya, I called their customer service regarding my delivery which was scheduled for 06/11:25, which would have been too late. The lady on the other end of the phone was able to bring the date forward which will work well for me. I am so happy for that change!
30 octobre 2025
Avis spontané
Réponse : Beds.co.uk
Hi Marcy,
Thank you for your lovely feedback!
We’re delighted to hear that our team was able to assist you promptly and bring your delivery date forward to a more suitable time. It’s great to know this worked well for you and made a positive difference.
We truly appreciate you taking the time to share your experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Quick response to a delivery question
Quick response from Huzi to a delivery question.
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Irene,
Thank you for your kind feedback!
We’re delighted to hear that Huzi was able to provide a quick response to your delivery question. We’ll be sure to pass on your comments to him.
It’s great to know you had a positive experience with our team.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Hazel is as extremely helpful polite…
Hazel is as extremely helpful polite and friendly
Bed delivered on date said and all set up perfect son very happy
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Jo,
Thank you for your wonderful feedback!
We’re delighted to hear that Hazel was extremely helpful, polite, and friendly throughout your experience. It’s also great to know your bed was delivered as promised and set up perfectly—and that your son is happy!
We’ll be sure to pass on your kind words to Hazel.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
David on the live chat team
David on the live chat team
Help sort my issue with order confirmation which turn out to be my mistake. clear and polit in the whole chat. was thinking dads things about the company complete turn around due to Davids help .
Thanks you
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Lewis,
Thank you for your great feedback!
We’re delighted to hear that David was able to help resolve the issue with your order confirmation and provide clear and polite support throughout your chat. It’s especially good to know he was able to turn your experience around.
We’ll be sure to pass on your kind words to him.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Super prompt and friendly response
Super prompt and friendly response, thanks Huzi!
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Catie,
Thank you for your lovely feedback!
We’re delighted to hear that you received a prompt and friendly response from Huzi. We’ll be sure to pass on your kind words to him.
It’s great to know you had a positive experience with our team.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Extremely efficient call handler…
Extremely efficient call handler Shahid he managed my enquiry and resolved the issue straight away
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Julie,
Thank you for your wonderful feedback!
We’re delighted to hear that Shahid handled your enquiry efficiently and was able to resolve the issue straight away. We’ll be sure to pass on your kind words to him.
It’s great to know you had a smooth and positive experience with our team.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent customer service
im giving a 5 star because the customer service agent who i talked with called Jason really gave me exceptional support with the issues i had with my order. Im yet to review the order i bought but this review is for rhe excellent customer service they provide
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Mamafay,
Thank you for your wonderful feedback!
We’re delighted to hear that Jason provided you with exceptional support and made a positive difference while assisting with your order. We’ll be sure to pass on your kind words to him.
We hope you’re equally pleased with your order once it arrives, and we look forward to hearing your thoughts.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent all round!
Excellent telephone manners, kept up to date with progress, delivered by Gursanjog Singh who was great and goods in perfect condition, well done!👍
11 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Stephen,
Thank you for your excellent feedback!
We’re delighted to hear that you had a great experience from start to finish and that you were kept well informed throughout. It’s also wonderful to know that Gursanjog Singh delivered your order in perfect condition and provided a great service.
Your kind words and support mean a lot to the whole team.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Beds.co.uk called today Tuesday 14…
Beds.co.uk called today Tuesday 14 April to state garden furniture was out of stock.
Jason was very polite and friendly. They asked if we could take delivery of a replacement patio furniture in place of original of which we agreed.
Would we use again yes 100% recommended and trusted
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Stephen,
Thank you for your kind feedback!
We’re pleased to hear that Jason was polite and helpful in arranging a suitable replacement for your garden furniture, and that the process was smooth for you.
It’s great to know you’re happy with the service and that you would recommend us—this means a lot to the team.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
A mistake was made simple by David
A mistake was made simple by David - he went above and beyond to make sure my new bed arrives promptly - I am very happy with the service and can highly recommend
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Bryan,
Thank you for your wonderful feedback!
We’re delighted to hear that David was able to turn things around and make the process smooth for you. It’s great to know he went above and beyond to ensure your new bed arrives promptly.
Your recommendation truly means a lot to us, and we’re so pleased you’re happy with the service.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Réponse : Beds.co.uk
Hi Jacqueline,
Thank you for your wonderful feedback! We’re delighted to hear that you received a prompt response and had a positive experience with our team.
Your kind words mean a lot to us and motivate us to continue providing the best possible service.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Giving a 5 star of the phone person he…
Giving a 5 star of the phone person he was so helpful and got my delivery date asap.
14 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that our team member was so helpful and able to arrange your delivery date promptly.
It’s great to know you had a positive experience on the phone.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Con artists - Misrepresenting on website
UPDATE - STILL NO RESOLUTION…DESPITE CONTACTING THE EMAIL ON THEIR RESPONSE TO THIS REVIEW!
If I could leave zero I would.
Bed arrived, nothing like the picture shown. The picture of the bed I bought shows a floor standing headboard. There is no option as to which headboard to pick the options are ‘no headboard” and “with headboard” so you assume as any rational person would you are receiving the bed in the one photograph.
Nope. Bed was delivered with a cheap headboard that is on wooden struts which we all know break! It looks nothing like the one on the photo, it looks cheap.
Secondly the mattress, ordered a “LUXURY MEMORY FOAM MATTRESS” as described again you would expect “LUXURY” - NOPE. Mattress is less than 4 inches thick and you can feel the hard frame of the bed when you lay on it.
Now customer services are quite responsive however have advised if I want a luxury mattress which as standard should be 10-12 inches think I have to pay extra, oh and if you want the floor standing headboard that’s advertised when you buy the bed it’s an extra £50.
Absolutely rip off merchants , I wouldn’t pay £50 for this mattress let alone the £169 I have paid which by the way should be £330 RRP absolute joke, not enough thick enough that I’d give it the dog!
DO NOT BUY FROM THIS CON ARTIST COMPANY THEY MISREPRESENT ON THEIR WEBSITE AND DO NOT SEND A PRODUCT THAT IS AS SHOWN ON THEIT WEBSITE.
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Kel,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding both the product and how it was presented. This is not the standard we aim to provide, and we completely understand your frustration.
We take feedback like this very seriously, particularly regarding product expectations and quality, and we would like the opportunity to review this matter in detail and put things right for you.
Please contact us at resolutions@beds.co.uk
with your order details we will prioritise your case, investigate thoroughly, and provide you with a clear and fair resolution.
Thank you for bringing this to our attention, and once again, we sincerely apologise for the inconvenience caused.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Jason was very helpful and explained…
Jason was very helpful and explained everything well, it was very smooth process. Bed was easy to put together and mattress very comfortable.
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Mrs Ross,
Thank you for your wonderful feedback! We’re delighted to hear that Jason was helpful and explained everything clearly, making the process smooth for you.
It’s great to know that the bed was easy to assemble and that you’re finding the mattress comfortable.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
We ordered the black double Ottoman…
We ordered the black double Ottoman with a soufflé mattress. Everything from the quality of the bed to the customer service was perfect. Very happy. Will use again.
27 mars 2026
Avis spontané
Réponse : Beds.co.uk
Hi Clare,
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with both the quality of your ottoman bed and soufflé mattress, as well as the service you received.
It’s fantastic to know you had such a positive experience and that you would choose to shop with us again.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent Customer Service
I wasn't able to through via call and James called me back which was nice. He answered my question about delivery and told me how the process works on delivery day. He was kind, very helpful and humble i could hear his smile through the phone. His a great asset to your company
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Litsza,
Thank you for your wonderful feedback! We’re delighted to hear that James followed up with a call and was able to clearly explain the delivery process. It’s great to know you found him kind, helpful, and professional—your comment about hearing his smile truly means a lot.
We’re proud to have him on the team, and your kind words will be shared with him.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
David from customer support was…
David from customer support was brilliant in resolving my issues with delivery. I had an unexpected delivery fee which he waived for me
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Becky,
Thank you for your wonderful feedback! We’re delighted to hear that David was able to resolve your delivery issue and assist by waiving the unexpected fee. It’s great to know he provided such a positive experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
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