Sean provided outstanding customer service while helping me place an order for our beds and mattress. From start to finish, he was extremely helpful, professional, and patient. He took the time to... Voir plus
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Lisez les avis des autres
I needed a new bed base quickly. Which beds.co.uk have arranged. Unfortunately my delivery details etc were automatically entered even though I had entered new address. James managed to sort everyt... Voir plus
L'entreprise a répondu
Fantastic customer service provided today by James. My daughter ordered the wrong size mattress and the issue was delt with instantly and a replacement arriving in a few days. Mattress quality first c... Voir plus
L'entreprise a répondu
Beds.co.uk called today Tuesday 14 April to state garden furniture was out of stock. Jason was very polite and friendly. They asked if we could take delivery of a replacement patio furniture in plac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- Magasin de lits
- Magasin de literie
- Magasin de meubles
- Jardinerie
- Magasin de matelas
Écrit par l'entreprise
We offer a wide range of Mattresses, Leather beds, Fabric Beds, Divan beds, Metal beds, Kids beds, Bunk beds, Wooden beds, and Rattan Garden Furniture. We also offer a FAST & FREE UK mainland delivery with NEXT DAY or day of choice delivery service (subject to availability).
Bed outlet - A leading provider in beds and mattresses across the UK
Écrit par l'entreprise
- We are committed to providing outstanding customer service and products
- We thrive in providing the highest level of customer service and product satisfaction with the products that are sold on our site and will always look to beat all other leading retailers in terms of price and delivery.
- Daily Deals
- We will continue to offer daily deals on beds and mattresses to provide our customers with the best value for money prices on our items
Free 1 years Manufactures warranty
With all our products you have also secured a FREE one years manufactures warranty. The warranty starts from the date you sign for the delivery of goods.
Please refer to the Terms and Conditions for further details (Section 8)
Coordonnées de contact
The Redman Fisher Building, Bean Road, DY4 9AQ, Tipton, Royaume-Uni
- 01215687126
- sales@beds.co.uk
- beds.co.uk
4,1
Bien
26 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jame has been very helpful about my…
Jame has been very helpful about my experience with bed.com.uk and my delivery was very great 👍.
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Hakeem,
Thank you for your wonderful feedback! We’re delighted to hear that James was very helpful and that you had a great delivery experience. It’s great to know everything went smoothly for you.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Great customer service
Bought a bed and mattress for my daughter - really good customer service - highly recommend,
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Marc,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience purchasing a bed and mattress for your daughter, and that our customer service met your expectations.
It’s fantastic to know you would highly recommend us—your support means a lot.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent
Fast delivery, good price, great mattress. Thank you. And also thanks to Shahid from customer services who was exceptionally courteous and professional.
2 mars 2026
Avis spontané
Réponse : Beds.co.uk
Hi Ed,
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with the fast delivery, great price, and quality of your mattress. It’s especially great to know that Shahid provided courteous and professional support.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Superb customer service
Superb customer service, Jason was excellent and the bed arrived on time and is good quality. Would recommend
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Mr Moon,
Thank you for your wonderful feedback! We’re delighted to hear that Jason provided excellent customer service and that your bed arrived on time and met your expectations in terms of quality.
It’s great to know you would recommend us your support means a lot.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Fantastic customer service provided…
Fantastic customer service provided today by James. My daughter ordered the wrong size mattress and the issue was delt with instantly and a replacement arriving in a few days. Mattress quality first class. Very happy with this company and service received.
13 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Rose,
Thank you for your wonderful feedback! We’re delighted to hear that James was able to resolve the issue quickly and arrange a replacement without delay. It’s great to know you’re happy with the mattress quality and the service you received.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent customer service - thank you, James.
I am writing to express my sincere appreciation for the outstanding service I received from James during a recent interaction.
James was incredibly helpful, patient, and knowledgeable. He efficiently resolved my issue and went above and beyond to ensure my satisfaction. His professionalism and dedication to providing excellent customer service truly impressed me. Please extend my gratitude to James for his exceptional assistance.
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Callum,
Thank you for your wonderful feedback! We’re delighted to hear about your outstanding experience with James. It’s fantastic to know he was helpful, patient, and knowledgeable, and that he went above and beyond to resolve your issue and ensure your satisfaction.
Your kind words will be shared with James and the wider team—it will truly mean a lot.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
James was amazing
Our bed was delivered and we were having a few issues with the pistons. We called for help and spoke to James who was just amazing. We sorted it in no time!
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Kirstie,
Thank you for your wonderful feedback! We’re delighted to hear that James was able to assist you quickly with the issue and get everything sorted without delay. It’s great to know he made such a positive impact on your experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
James helped me highly on the phone by booking my delivery
James helped me highly on the phone by booking my delivery in he was very polite and very fast dealing with my enquiry he’s a great asset to the team.
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Gemma,
Thank you for your wonderful feedback! We’re delighted to hear that James was able to assist you promptly with booking your delivery and that you found him polite and efficient. It’s great to know he made such a positive impression.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Wonderful Excellent
Wonderful, so professional very polite,
Thank you so much Hazel.
12 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Ishaq,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience and that Hazel provided professional and polite service. Your kind words will mean a lot to her.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
My daughters bed was delivered and one…
My daughters bed was delivered and one of the parts was damaged. I emailed and they agreed to the new part to be delivered the next day. I had confirmation for delivery so waited in but no delivery arrived. I then messaged and they are now saying I have to wait till the 15th april before they can get the part delivered. My daughter is now left without a bed as its the footboard thats damaged so I cant fully assemble the bed without it. I was going to order my sons bed from them but wont be doing that now..
In response to your reply
This is not true at all you and all for show on here. Your customer service is useless. Still telling me my part cant be delivered until the 15th. You were rude and not interested in anything I had to say
6 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Jemma,
We’re very sorry to hear about your experience and the inconvenience caused, especially with your daughter being unable to use her bed. We completely understand how frustrating this situation must be.
We sincerely apologise for the delay and the change in the delivery timeline after the initial confirmation. This is not the level of service we aim to provide.
We would like to prioritise your case and ensure this is resolved as quickly as possible. Please contact us at resolutions@beds.co.uk
with your order details and reference this review, and our team will urgently review your case and provide a clear update.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience caused.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
I ordered this bed last week
I ordered this bed last week, when bed came my partner put the bed up it wasn’t until I got home from work that I realised it was the wrong bed that was sent out, I have sent numerous emails and joined numerous online chats and I have still had nothing back from the seller.Terrible quality product and zero response from customer services. Seems like they get your money and couldn’t care less. Headboard arrived with jagged edges and covered in stains. Would give 0 stars if possible and advise everyone to swerve using this company. Do not waste your time as the bed that are being sold are clearly not the same item or quality they are selling online
27 novembre 2025
Avis spontané
Réponse : Beds.co.uk
Hi,
We’re very sorry to hear about your experience and the issues you’ve faced with your order. This is certainly not the standard of quality or service we aim to provide, and we understand how frustrating this must have been for you.
We would really like the opportunity to investigate this matter and put things right as quickly as possible. Kindly contact us at resolutions@beds.co.uk
with your order details and reference this review, and our team will review your case urgently and provide you with a clear update.
Thank you for bringing this to our attention, and once again, we sincerely apologise for the inconvenience caused.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Excellent customer service
Problem addressed effectively and efficiently to our satisfaction
11 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Tim,
Thank you for your wonderful feedback! We’re delighted to hear that your issue was addressed effectively and efficiently, and that you were satisfied with the outcome.
Providing excellent customer service is our priority, and it’s great to know we met your expectations.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Réponse : Beds.co.uk
Hi Matthew,
Thank you for your wonderful feedback! We’re delighted to hear that Daniel was helpful and provided you with a positive service experience. It’s great to know he was able to assist you effectively and ensure everything was handled smoothly.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Incredibly responsive customer care…
Incredibly responsive customer care dept:
I sent an email in the evening to alter an order & they responded with a solution before 8.30am the following day!
I followed up with a phone call and the agent amended my order & confirmed delivery date within a few minutes
11 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Nicola,
Thank you for your wonderful feedback! We’re delighted to hear that our customer care team responded quickly and efficiently to your request, and that your order was amended and confirmed without delay.
It’s great to know you had such a smooth and responsive experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Mattress
I had a problem with the mattress I purchased got in touch with company via email quick response back David and Mia sotted problem replaced mattress set up delivery excellent service great customer service would re this company Thank you
11 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi John,
Thank you for your wonderful feedback! We’re delighted to hear that your issue was resolved quickly and that David and Mia were able to assist you with arranging a replacement and delivery. It’s great to know you received excellent service throughout.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Réponse : Beds.co.uk
Hi Terry,
Thank you for your wonderful feedback! We’re delighted to hear that Daniel provided great support on live chat. It’s fantastic to know you had a positive experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Réponse : Beds.co.uk
Hi Richárd,
Thank you for your wonderful feedback! We’re delighted to hear that Shahid provided quick and efficient service. It’s great to know you had a smooth experience.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Lack of order confirmation
I placed an order with this company late last night after being happy with the reviews I had read and the price and things.
I have been slightly concerned though that the only contact I have had is from the delivery company due to delivery the goods and not from beds.co.uk themselves.
I feel like there is a lack of info and have been concerned about no proof of payment or purchase.
I contacted the Live Chat service this morning and was put in touch with 'Ricky'. He pulled up my order info and confirmed the expected delivery date for me.
He also answered any other questions to help alleviate my concerns. He seems friendly and helpful and genuinely interested in what I had to say. Here's hoping everything goes to plan later in the week when the order is due. Thanks Ricky, fingers x'd! 🤩👍🏻
11 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Wendy,
Thank you for your wonderful feedback! We’re delighted to hear that Ricky was able to assist you, confirm your order details, and help ease your concerns. It’s great to know you found him friendly, helpful, and supportive.
We also appreciate your feedback regarding communication and will continue working to ensure our customers receive clear updates throughout their order journey.
Thank you for choosing Beds.co.uk. We truly appreciate your support and hope your delivery arrives smoothly later this week.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Jason was very helpful and polite young…
Jason was very helpful and polite young man thanks Jason
10 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Linda,
Thank you for your wonderful feedback! We’re delighted to hear that Jason was very helpful and polite. Your kind words will mean a lot to him.
Thank you for choosing Beds.co.uk. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
Do not buy from this company
Do not buy from this company. I sent an email to cancel my order and process my refund. Order placed 31 Mar 2026. Expecting that I would get an email to confirm cancellation and refund as well within my buying rights, I have received a battery of emails from Huzi saying before they can proceed with cancellation, would I consider not cancelling and get a 5% discount (I politely declined), then Huzi came back again with 7% as a 'goodwill gesture'. I have politely declined again, reiterating my initial request to outrightly cancel and refund my order. Customers have the right to cancel an online order, within 14 days, and I should not need to have to send 3 more emails to this company to chase my refund, regarding this matter, and to be spending time declining unsolicited counteroffers, couched as goodwill gestures that I did not ask for.
Update, 11/04: I have now emailed Sean via their resolutions email.
9 avril 2026
Avis spontané
Réponse : Beds.co.uk
Hi Stephi,
We’re very sorry to hear about your experience and the frustration caused while trying to cancel your order. This is not the level of service we aim to provide, and we fully understand your concerns.
Please be assured that your right to cancel within the specified period is respected, and your request should be handled promptly without unnecessary delays. The offers you received were intended to provide alternatives, however, we appreciate that this was not in line with your request.
We have noted that you’ve contacted our resolutions team, and your case will be reviewed as a priority. We will ensure your cancellation and refund are processed as quickly as possible and provide you with a clear update.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards,
Sean Andrews
Customer Satisfaction Manager
Beds.co.uk
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