Scam seller. Avoid at all costs. Advertised an orthopaedic pocket sprung mattress with memory foam, but sent a cheap, basic spring mattress with zero foam. When confronted, they falsely claimed the fo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... Voir plus
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Brilliant service. Arrived before schedule time. Helped with taking bed base upstairs & fitted casters too. He told me his job.was just deliver bed but seeing me with painful shoulder, installed bed b... Voir plus
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Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so did... Voir plus
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À propos de l'entreprise
- Magasin de lits
- Magasin de literie
- Magasin de meubles de chambre à coucher
- Fabricant de meubles
- Magasin de meubles
- Magasin de mobilier de jardin
Écrit par l'entreprise
BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!
Coordonnées de contact
UNIT 8A STAG INDUSTRIAL ESTATE, WV14 7HZ, BILSTON, Royaume-Uni
- 01902 405535
- info@bedsdivans.co.uk
- bedsdivans.co.uk
4,0
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Everything secured for transport
Everything secured for transport, after completing, everything works as should.
28 février 2025
Réponse de BedsDivans
Thank you for feedback !
Product received was fine but customer…
Product received was fine but customer service was terrible! No-one answers the phone and no-one called me back when I emailed numerous times to request a callback.
Every time I emailed I received a “standard reply” which was no help whatsoever. You need to look at your customer service as a priority!
14 mars 2025
Réponse de BedsDivans
Thanks for feedback, having a review of the order we can see it was delivered on the 12th working day, and delivery is 7-14 working days as per our terms and service of delivery which can be found on our website - https://bedsdivans.co.uk/delivery-and-the-shipping-policy , also you sent in 3 emails and we replied to all 3 emails confirming the couriers will be in direct contact with you with a date and time of delivery and that we didn’t have any further info, as the couriers contact customers directly with delivery information., we are happy you were provided the correct details at the time of the emails being sent and no further action was or is required. we are happy to hear you are satisfied with your beds! Thank you
No title
The wood used to make the bed is very light. Product looks different in picture. Thats my opinion.
, however there is no point of returning the bed because i had already opened the package and put in use, i don’t think it will last long, I can’t deal with the inconvenience.
I was contacted by the company and they explained to me the delivery time frame which was 11 days, to me it felt so long.
16 mars 2025
Réponse de BedsDivans
Hi we are sorry to hear your dissatisfaction. Please send a message to us directly so we can assist you with your issues. Thank you
Terrible drawers
Received my bed, easy to carry and set it up quickly. However I’m really disappointed with the drawers of my bed, so stiff and I can barely open them and when I tried to close it, they jolt so much that I got my fingers trapped inside and struggled to open again since they’re incredibly stiff. The bed is so much cheaper made than I thought.
13 mars 2025
Réponse de BedsDivans
Thank you for your review.
Please note that the drawers may feel slightly stiff initially, as the bed is brand new. This is normal, and they should become smoother and easier to open over the next couple of weeks with regular use. We also recommend ensuring that the rails on both drawers are correctly in place and have not come loose.
Update: We have since contacted you, and you have confirmed that the issue has now been resolved over time. We are pleased to hear this and wish you all the best. Should you wish to update your review, please feel free to do so.
Thank you.
Réponse de BedsDivans
Thanks we sorry about the delays, and glad you provided correct delivery address after our contact, the delays were caused due to yourself providing incorrect address for delivery and phone number not being answered. we have not received any info about any issues you have reported here which concerns us, we want to help you, but we have to know the issue so we can help you, please get in touch with us using the same email address given to you and we will bo more than happy to help you.
Lack of communication
Bed was all fine once I finally got it however the communication from the company could do with some improvement.
I ordered my bed on the 14th of March where I then received a confirmation of my payment.
After a week I still hadn’t had any other messages or communication from the company about my order or if it had even started to me processed so at this point I was starting to get a little worried.
I also payed with Klarna no I checked on there and Klarna still hadnt took my payment as it was claiming the company hasn’t processed the order yet.
At this point I emailed the company just for an update on my order however did not receive a reply. So I came on here and saw a lot of others was experiencing similar issues and the company was replying to their complaints on here so I thought I’d write my own.
I got a phone call not long after my complaint where I was told my order is coming and had a very patronising customer service assistant who then directed me to delete my review as he can ‘assure’ me that my order is definitely coming, I explained that until I had some confirmation of the order actually being processed and sent to me I will delete it. It was only then that he emailed me with this information then pressed on again at my deleting my review, which I did.
I later that night got my reply on the email I initially sent which I found funny as they care so much about saving face that they are quick to jump for the bad reviews (almost immediately ringing me after I wrote it to get me to delete it) but cannot check their emails that would of saved me having to even write the review at all.
My bed came in 11 working days so it came within the time frame and everything is fine with the bed, as stated my problem lies with the company’s communication, when people are making big purchases like this it would be nice to make sure we are getting emails with updates about our orders as since ordering it on the 14th March I only received the payment confirmation and the email I wouldn’t of got until I asked for it. Then once the courier had the bed I finally got more communication on my delivery but that was because it was a different company and not directly from BedsDivans.
14 mars 2025
Avis spontané
Réponse de BedsDivans
Hello,
Thank you for your email.
We are sorry to hear about the delays you have experienced. However, we can confirm that once an order is placed, two automated emails are sent to the customer (provided the email address entered at checkout is correct), confirming the order status.
These emails clearly state that once the delivery is booked, the couriers will contact you directly via text message with the confirmed date and time. Please note that we do not hold detailed delivery scheduling information, as this is managed by the courier.
With regard to your review, we are able to investigate this matter further. You mentioned being asked to remove it, and we would like to look into this in more detail.
Please provide your order number at your earliest convenience so we can review your case and begin our audit process.
Thank you.
a reall good team of chaps
excellent service and really happy chaps who delivered.anyone wanting a bed--go on give them a try. you will not be disappointed
27 mars 2025
Avis spontané
Réponse de BedsDivans
Thank you for feedback !
Highly recommend mattress is great and…
Highly recommend mattress is great and good quality and great value for money would definitely recommend don’t look else where buy here.
20 mars 2025
Avis spontané
Réponse de BedsDivans
Thank you for feedback !
slow delivery
The product is good but the delivery time was nearly 3 weeks which is not made clear when purchasing
3 mars 2025
Réponse de BedsDivans
Hi thanks for review, After review of the order and delivery we can see the delivery was made on the 13th day of being placed with us, which is in line with our delivery terms on our website - 7-14 working days - please take a look at our delivery terms here - https://bedsdivans.co.uk/delivery-and-the-shipping-policy
Réponse de BedsDivans
Thanks for review, we can see the delivery has already been completed on 21.03.2025 - 12 working days after placing the order - delivery terms are 7-14 working days- Many Thanks
Delivery lead time error
Prior to placing order( March 9th) I confirmed delivery lead time of 3-5 working days over the phone and started getting nervous when I hadn’t been given a delivery slot and couldn’t get through on the phone. It was pure relief when Raja called from bedsdivan to talk me through my issues and managed to confirm a next day delivery slot. He was patient, understanding and worked hard to reassure me and I now have a slot tomorrow evening. Fingers crossed all arrives as planned tomorrow
19 mars 2025
Avis spontané
Réponse de BedsDivans
Thank you for your positive feedback !
No bed received complaint lodged with…
No bed received complaint lodged with bank for refund. Poor customer service would never use again
5 mars 2025
Réponse de BedsDivans
We can confirm that your order was cancelled after you contacted your bank, without allowing the full delivery period outlined in our terms and conditions.
Had we proceeded to dispute this matter, the outcome may not have been in your favour, as we would have provided evidence of our stated delivery terms, under which the order was still within the agreed timeframe.
However, in line with our commitment to customer service, we made the decision not to contest the dispute and issued a full refund.
We kindly recommend reviewing and understanding a company’s terms and conditions prior to placing orders in the future.
Thank you.
Bed not delivered when expected but apparently within allowed timeframe
Bed not delivered on time regardless of their delivery policy. **When ordering, the order confirmation email stated delivery would be 10th March**
To date (18th March) I have not heard anything other than "I'll get a text when delivery will be arranged".
UPDATE: company contacted me after initial 1 star review, explained they had another 4 working days to deliver (even though my original order had a much earlier date). Bed arrived a day or 2 later. Delivery drivers called a couple hours before delivery to update me. No issues with delivery. Bed does the job for my kids.
5 mars 2025
Réponse de BedsDivans
Thank you for updating your review.
For clarification, your order was delivered within our stated delivery terms. The order was placed on 5 March and delivered on 21 March, which is within 12 working days.
Thank you also for your time on the call. As discussed, the couriers will be in contact within 48 hours to confirm the delivery date and time, and we appreciate that you were satisfied with our response.
Update:
Planned delivery slot: 21/03/25 between 12:00 – 15:00
Estimated time of arrival: 21/03/25 at 13:25
Tracking ID: VDI2B01A3C237EFC
Thank you.
Honesty is a good policy
I waited 19 days for my delivery and can't say it was a seamless experience, I was extremely frustrated as there were a lot of misconstrued truths. Maybe it is a way some conduct business but it doesn't gel with me.
We eventually received the item and my son was extremely happy with the goods.
The spokesperson has requested that I edit my original review. So while I believe in honesty. I do want it known that while initially frustrated there was a happy ending.
2 mars 2025
Réponse de BedsDivans
Hello,
The couriers have attempted to contact the number provided on your order three times today, but unfortunately received no response. A text message was also sent confirming that your delivery was booked for 20/03/2025—please refer to this message for details.
We understand that the original contact number provided belonged to your son; however, as discussed, this number was not able to receive standard calls or text messages (only FaceTime audio), which caused issues with delivery communication. Following our conversation with you via FaceTime audio, you provided an alternative contact number, which we updated on the order. The couriers were then able to proceed with booking, and we can see that the delivery slot was accepted.
Update:
Your delivery has now been rescheduled for 21/03/2025, as confirmed by the couriers. We have attempted to contact you again today twice, but have not received a response.
Planned delivery slot: 16:00 – 19:00
Estimated time of arrival: 16:38
Tracking ID: VDI7A5FD0EF47FEC
Please ensure you are available to receive the delivery or contact the couriers directly if needed.
Thank you.
Réponse de BedsDivans
We happy to confrim your delivery has been booked in for the 20th, and you have been contacted by the couirers - Planned Slot:20/03/25 07:00 - 10:00
ETA:20/03/25 07:44
Tracking ID:
VDI1081CF327E5AC
Great little bed for grandson when he…
Great little bed for grandson when he stays ,polite delivery men took bed to room for me very pleased would use this company again.
26 février 2025
Réponse de BedsDivans
Thank you for your feedback!
Excellent value for money
Excellent service throughout my order. Excellent value for money. The bed was in excellent condition when arrived. The communication regarding delivery was great. I highly recommend this company.
11 mars 2025
Avis spontané
Réponse de BedsDivans
Thank you for your positive feedback !
Bed was delivered quickly and good…
Bed was delivered quickly and good price but the headboard doesn’t actually fit properly! Such a shame as it lets it down.
23 février 2025
Réponse de BedsDivans
We sorry to hear of the difficulty you are facing with assembly of your headboard, we will get a tech support to contact you immediately to provide you assistance! - Update -We are still waiting to hear back from you, the team have called you 6 times with no reply to us or our messages. we will now close the ticket - if you need help please reach back out to us, we assume the issues have now been resolved. - UPDATE - Thanks for getting in touch and letting us know, you assembled the bed incorrectly and didnt attend to the manual at hand, we gald you fixed it with our support and used the correct screws in the correct places! - Glad to be of assistance - Have a nice day
Very good mattress
Received the mattress this morning and I'm very happy with it .
Lovely quality for a very good price.
Communication with this company is excellent any questions I had were all answered promptly.
Would very highly recommend and will definitely buy from this company again .
7 mars 2025
Avis spontané
Réponse de BedsDivans
Thank you for your positive feedback !
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