BELAY Avis 36

Little results for all the promises made

They do what they say they are going to do!

The Belay staff are incredible! Friendly, professional, excellent communicators, and they connected me with a Fabulous EA!! I couldn't be happier with my decision to go with Belay. Others in this space don't even come close to what Belay can deliver!

It has been a bumpy start. We are testing this service to supplement our traditional hiring process for a fractional role. The initial point of contact seemed to over promise. We wanted a local person as we're in a major city, we wanted to review top 3 CVs, and we wanted a background check. All of this which seems standard to us has proven more complicated than expected. We are hoping to have a kick off soon with an EA pending the results of the background check we had to conduct ourselves. We are optimistic about working with her. However, the service of Belay has room to be improved.

I appreciate the connection Belay has made and the guidance and support offered after a match. So far so good!

I signed up for Belay's 60-hour-a-month plan for my size (small/early) business, which should be more than enough hours. My VA started out strong but quickly got distracted, going down random rabbit holes, then not doing work and ignoring prompts from clients and team on Slack. When I surfaced this to Belay, it was not handled well, and when I gave 30 days' notice, they kept the same VA who wasn't delivering on, so I basically paid for 2 months of no real work.
When I flagged the handover wasn't client-ready, the VA suggested I hire someone to handle the migration, all in all, a waste of money and time.

The initial call was great but the person who was supposed to find me an assistant made me feel like my busy schedule would make me impossible to work with and told me to look for another solution. I was really disappointed in the tone of the interaction. I have had a number of employees for many years who have been very loyal and would vouch that I am not difficult to work for, but this person made me feel bad about myself. I have since identified someone to help me on my own and I am disappointed that I wasted time with this company.

Great people and connection, but the value proposition isn't clear. You're significantly more expensive than most competitors for reasons that are unclear, nor were made clear.

easy to get started. very competent and responsive.

Great helpful, responsive and patient to find the right fit for me. Thank you Belay !

Shiloh is amazing. She took the time to deeply listen to what I was saying and found the exact right person for what my company needed. My only regret is how long I waited before getting this process started.

Thank you for making the migration to ADP such an easy process. The entire staff at Vertical Church is excited about this change, as everyone now has their pay stubs readily accessible at their fingertips.

Felt heard. Thorough discussion of our issues. I hope we can clean it up!

After making the decision to go with a virtual assistants, I needed them quick due to an upcoming month long trip to the UK. Belay understood my urgency and found me not one but 2 compatible assistants (Bookkeeper and Executive Assistant) within a very short time frame and I was able to begin onboarding prior to leaving for my trip. Both assistants are doing amazing and onboarding has been so easy due to their prior knowledge of the software and my area of business. Now I am just mad that I waited so long to make the decision to use Belay.

Great follow up and professionalism through the entire process. You definitely get what you pay for!

So helpful!
We had a thoughtful conversation about my needs. Created a really perfect match. Kind and understanding process.

Amazing customer service that resulted in a fantastic fit. I LOVE my new VA and have appreciated Belay's ongoing support as we get settled into our new working relationship.

Elle and Becky are wonderful representatives and love working with them

So far, a great experience. Very professional and streamlined.

Working with Belay has been an amazing experience so far. Their team made the process of finding and matching me with an Executive Assistant incredibly smooth and intentional. They really took the time to understand what I needed, and it shows—they matched me with the perfect fit.

I’ve only been working with my EA for about a month, and I’m already seeing a huge difference in my day-to-day. I feel more organized, more focused, and able to spend more time on the things that actually move my business forward.

Highly recommend Belay to anyone looking to level up their business.