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BELLEVUE CLUB MALLORCA – ONZE “VAKANTIE” DIE WE NIET SNEL ZULLEN VERGETEN…

Wij zijn onlangs verbleven bij Bellevue Club Mallorca in Alcúdia en eerlijk gezegd: wat ons betreft was dit één grote teleurstelling.

We hebben onze klachten uitgebreid gemeld bij de reisorganisatie. Vervolgens kregen we een reactie van het hotel waarin eigenlijk voor vrijwel ieder probleem een verklaring of excuus wordt gegeven.

Een kapot droogrek? Niet essentieel.
Afval, vieze geuren en slechte hygiëne? Door de enorme omvang van het resort en de vele gasten.
Geen ligbedden? Het was hoogseizoen.
Een gesloten zwembad? Onderhoud of veiligheidscontroles.
Problemen met de liften? Losse storingen.
Lange wachtrijen bij bars en restaurants? Veel gasten.
Slecht of weinig gevarieerd eten? Er is een 14-daagse menucyclus.
Geen drinken bij aankomst laat op de avond? De horecapunten hebben openingstijden.

En zo kunnen we nog wel even doorgaan…

Maar als je al deze “losse incidenten” bij elkaar optelt, blijft er volgens ons weinig over van een ontspannen en zorgeloze vakantie.

Wij hebben situaties gezien en meegemaakt die wat ons betreft absoluut niet passen bij wat je van een vakantieverblijf mag verwachten. We hebben problemen gemeld, maar voelen ons nu vooral niet serieus genomen.

Het meest frustrerende?
De reisorganisatie heeft op basis van de reactie van het hotel besloten dat er onvoldoende aanleiding is voor compensatie.

Dus blijkbaar zijn alle afzonderlijke problemen prima te verklaren… maar ondertussen heb je als gast wel gewoon een vakantie waar je diep teleurgesteld van thuiskomt.

En om het maar heel eerlijk te zeggen:

Ik zou mijn hond nog niet laten slapen in dit hotel.

Wij delen dit niet om mensen een vakantie te misgunnen, maar omdat wij zelf graag vooraf hadden willen weten wat ons te wachten stond.

Dus voordat je Bellevue Club Mallorca in Alcúdia boekt:
zoek goed verder, lees meerdere ervaringen en kijk vooral verder dan de mooie vakantiefoto’s.

Dit was ónze ervaring. En helaas eentje die we niet zomaar vergeten. 😔

#BellevueClubMallorca #Vakantie #d-reizen #Hotelreview Hotelervaring Klacht AllInclusive NooitMeer

I had a terrible experience at O7 Be Klub in Mallorca. The hotel should improve in training their staff, starting from the one covering the main reception. We had a terrible experience when trying to do our checkout, this guy was extremely rude to me and didn’t bother to apologise. His name is Abdul and I hope someone teaches him some manners. Also it’s important to mention the situation with cleaning, the hotel is dirty, the breakfast room including plates, the facilities and rooms. If you have another option don’t stay in this hotel.

We went as a group of 8 children and adults we are actually still here and we can not fault this hotel at all I was really worried after reading all the negative reviews but honestly I don’t no what the problem
Is yes it can be a bit shabby looking in. Some
Areas but the food was good we managed do book
Restaurants and the food trucks was great our pool was clean and the room was ok it was only cleaned once and we did have to ask a couple
Of times for clean towels and toilet roll but on a whole the staff were friendly and we have had a really lovely holiday
And non of us got bit by mosquitoes so all was good we would definitely come
Back to this hotel

We kwamen ’s avonds in het donker aan en kregen bij aankomst een kaart mee met een kort “succes!”. Het park is mega groot en voelt eerlijk gezegd meer als een woonwijk dan als een hotel/resort.
De volgende ochtend begon meteen de strijd om een bedje. De zwembaden zijn prima, maar er is een ernstig tekort aan ligbedden, terwijl er naar onze mening genoeg ruimte zou zijn om extra bedjes te plaatsen.
Wij verbleven in Lagoon 2. Over het appartement zelf hebben we eigenlijk niets te klagen. Het was schoon, de bedden waren goed en het appartement was knus en compleet ingericht.
Wij hadden all-inclusive geboekt, maar persoonlijk zouden wij dit eerder volpension noemen. Er was geen drinken of water op de kamer en ook geen koffie of thee. Wel was de keuken compleet uitgerust. Vooral omdat wij laat aankwamen, vonden we het jammer dat er niets op de kamer aanwezig was.
Het eten was op zich prima, maar helaas waren de borden en het bestek regelmatig echt smerig. Mijn zoon wilde na drie dagen zelfs niet meer in het restaurant eten, waardoor we extra kosten buiten het resort hebben moeten maken.
Ook ’s avonds, wanneer je nog iets te drinken of een snack wilde, was je eigenlijk aangewezen op jezelf. In en rondom het complex was op dat moment weinig tot niets te verkrijgen. Je moest dus zelf ergens drinken of snacks gaan halen.
Het strand ligt gelukkig heerlijk dichtbij en is makkelijk lopend te bereiken. Wij zijn hier dan ook regelmatig naartoe gegaan, mede vanwege de bedjesoorlog bij het zwembad. Uiteraard brengt dat wel extra kosten met zich mee, omdat je daar zelf je bedje en dergelijke moet betalen.
Al met al hebben we een prima vakantie gehad, maar voor ons was het resort simpelweg veel te groot en massaal. We zouden een volgende keer eerder kiezen voor een kleinschaliger accommodatie.

Kamer is niet schoon en als je denkt dat je bed verschoond is heb je het mis want het bed wordt opnieuw opgemaakt 1x in de 3 dagen. Heb zelf een aantal keer handdoeken en wc papier bij de receptie moeten halen. Ik heb zelf een aantal keer mijn tafel in het restaurant schoon moeten maken omdat we zo lang moesten wachten tot we konden gaan zitten. De borden zijn vies,het bestek is vies, kopjes en glazen zijn vies, en dat elke dag weer. Personeel is trouwens ook onvriendelijk. Wc,s zijn overal smerig. Overal lag glas buiten en ander vuil wat in die 10 dagen dat wij zijn geweest niet is opgeruimd. De laatste dag in het zwembad had iemand in het zwembad gepoept na een uur haalde de badmeesters pas de mensen uit het zwembad en er was ook een rooster op de bodem los gekomen. Dit is pas de volgende dag gemaakt. Als je een taxi bij de receptie besteld kan het zomaar zijn dat je meer dan een uur staat te wachten en of hij komt helemaal niet. Hebben we al een aantal keer gehad. Als je in de avond drinken wilt halen sta je zo lang in de rij dat als je weer dorst hebt je geen zin meer hebt om in de rij te gaan staan. Dit nooit meer voor ons!! Je betaald zoveel geld en ik geef het nog geen 1 ster. Ik heb nog nooit zo een slechte vakantie meegemaakt.

Kamers zijn niet schoon, stopcontacten komen van de muur en is niet veilig voor kinderen. Bij het ontbijt zijn alle borden, bekers en kopjes nog vies. Bij het zwembad zijn weinig tot geen schaduw mogelijkheden en alle strand bedjes zijn kapot. Voor het geld wat je betaald is dit echt niet oke

When we arrived at the hotel, we went to Reef 3 reception. The welcome from the staff was not particularly friendly or helpful, and we were immediately bitten by mosquitoes while at the hotel.

We were allocated room in Reef 5. Initially, the room looked modern and presentable, but there was an unpleasant smell coming from the bathroom sink.

There were also several problems with the room that should have been dealt with before our arrival:

- We only had two towels despite there being four of us.
- There was no shower gel provided.
- There was no bedding provided for the fourth bed/sofa bed.
- We had to make the sofa bed ourselves after requesting the bedding from reception.
- We also had to request extra pillows.
- The shower gel eventually provided was only a half-used bottle.
- The main shower head was broken.

These are basic requirements that we should reasonably have expected to be in place when checking into our room.

We also experienced problems with the hotel's facilities and organisation. The different amenities were spread quite far apart, and we were initially directed to one location for breakfast, only to be refused and told to walk further to another location. To be fair, once we got there, the food was good and remained good throughout the holiday.

The situation around the main pool was particularly unacceptable. Getting a sunbed was extremely difficult, with people jumping over the fence in an attempt to secure one. Guests appeared to have to wait around 45 minutes simply for a chance of getting a sunbed. This created unnecessary stress and completely detracted from what should have been a relaxing family holiday.

The most frustrating issue throughout our stay was the lack of proper room cleaning and replenishment. Our room was not consistently cleaned, and toilet paper and other basic supplies were not replenished.

I repeatedly raised this with reception and was told that it would be dealt with, but the situation did not improve. Eventually, I had to resort to taking toilet paper from the communal toilets because our room had not been replenished. I also had to attend reception first thing in the morning to request supplies.

What made this even more disappointing was the complete lack of an easyJet representative available during our holiday. We had no easyJet representative to speak to about these problems or to seek assistance from when the hotel failed to resolve them.

5 dagen geen kamer schoon gemaakt!! Elke dag moet jezelf naar de receptie schone handdoeken halen omdat dit ook niet neergelegd word en toilet papier net zo. Een waardeloos hotel. Zeker geen 3 sterren waard. Het eten is eentonig en het gebouw is flink gedateerd

Where do I start?!

There are both positives and negatives about this hotel however personally, the negatives outweigh the positives and I can safely say that I will not be returning to this hotel again!!!

To start, the hotel has a lovely surrounding area with beautiful views and very close to the strip. The beach is about a 25 minute walk away which is great. The pools were refreshing and the italian restaurant was divine...

HOWEVER

We were in lagoon 2 and this building had a smell of damp and parts of the room were mouldy. The aircon had mould spores along the edge of it. The aircon was frustrating to say the least. We had ours set to 18 so that it was nice and cold when we walked in, the maid came in to clean our room one day, the next thing we know our aircon has a hardlock at 24. My partner went to reception to discuss this matter as our room was barely cold, he had several back and forths with one member of staff all but calling him a liar insisting it is impossible that we had the aircon set to 18, despite multiple witnesses. For our last 4 nights, the bedding felt wet/damp to get into.

Additionally, after the incident we had with the maid and the aircon, we didn't want to let them in again and hung a "Do not disturb" sign on the door. We later came back to the room to find our beds had been moved to the middle of the room and our clean towels had been taken? They had no business being in our rooms.

Furthermore, the restaurants, especially the italian are hard to book a place in and the main restaurant is continuos and boring. The same repetitive foods every morning and night.

The pool situation - not the hotels fault, people how difficult is it to use a swim nappy or take youe child to the toilet??

Anyway, this is my honest review.

Lo que pensaba que iban a ser unas vacaciones para desconectar fue un horror.
Llegada al complejo que no os engañen las fotos de la pagina web, nada que ver con la realidad.
llegamos a la recepción y me piden deposito por la llave una llave que hasta la chica le dio cosa dármela en vez de tarjeta, bueno llegamos ala habitación y esta todo el suelo sucio como de yeso, el wc un poco viejo pero bueno mi sorpresa fue cuando voy ha colocar la ropa y me encuentro un cajón lleno de calzoncillos usados (se que eran usados porque estaban del revés) voy ha recepcción y me cambiand e habitacion.
Segunda habitación con 2 camas jaja somos 3 huespedes vuelve a recepción, pensando que vamos en coche porque son 15 min andando.
Tercera habitación fuerte olor a orín, arañas en las pareces,sin funda en las almohadas, la grifería del baño oxidada y sin cerrar bien cayendo una gota cada 3 segundos sin hablar de la falta de higiene en general.
Las picinas,4 dias de vacaciones 3 de ellos la piscina cerrada menos mal que hay playa al lado,el personal es joven no saben que decirte te dan la razón y ya está.
Menos mal que cogimos sólo desayuno aunque no nos dejaban comer aunque fuera pagando en los restaurantes (mejor).
En fin un desastre no entiendo como esto no está regulado y que se revise más nopido lujosolo limpieza y que la publicidad no sea engañosa.
Yo cogí el hotel por el corte ingles que me da confianza y la verdad que nunca más no pensaba que una empresa tan seria como ellos ofrezcan vacaciones desastrosas como estas y encima que aun este esperando respuesta de ellos.

No vayais !!!!!!

DO NOT VISIT!!!!

Absolute joke. The least inclusive all-inclusive I’ve ever been to.

Went out last night. 3 paid bars with no customers. One all-inclusive bar with 1 member of staff and queues 30-people deep. 25 minute wait for a drink in the evening!!

Went to pool today. Opens 10am. They kicked everyone out at 5.30pm when there were loads of families in there having a good time and the sun was still shining.

It really feels like they don’t want customers, so go somewhere (anywhere!!!!!) else.

Don’t stay here . Pool open 10 -5.30
Food same every day. Ok if you like rice and pork
Hardly any choice for children
Rooms not clean. My teenage son complained about dirt on the floor and razor was left in the shower
We booked 2 rooms , we were far away moved us nearer each other but sent a family of 4 to a double room and vice versa adding to a stressful check in
Pool areas dirty,
Hardly any bar staff on expect to queue for a drink. At 11 pm only one person serving
Apparently it has changed management and it has changed name to 07. It’s like they don’t want any guests here!!

This was the worse hotel ive ever stayed in room was filthy fride door fell off air condition didnt work,the corridor had a toilet for every day use which stank and flooded the corridor most days,the dining hall had no air conditioning and dirty.plates piled up which you had to ask to be taken away pool bar had one type of beer and one wine this hotel was just a total nightmare.my advice stay well away, cost my family 3600.oo all inclusive we had to eat out everyday for five days.

⭐☆☆☆☆

Unfortunately, this was one of the most disappointing family holidays I have experienced.

I travelled here with my two young children expecting a relaxing all-inclusive break, but instead we spent a large part of our holiday dealing with problems that should never have happened.

On arrival, our apartment was not clean. There were dirty floors, make-up stains on towels and grime around the bathroom taps. We also found ants in the room during our stay.

The air conditioning was a major issue. Despite reporting it several times, it was never properly resolved. The room temperature was around 24–25°C, which the manager told me was “sufficient to sleep in” and laughed when I explained that this was not a comfortable sleeping temperature for us. This was especially difficult with children in the heat.

Our room keys repeatedly stopped working, meaning we had to walk around 10 minutes each way to the main reception with tired children. The reception telephone was also useless as I called over 20 times and nobody answered.

The customer service was extremely disappointing. On arrival late at night after travelling all day, I asked if there was anything available for my children to eat as we had paid for all-inclusive from the first day. Instead of trying to help, the receptionist laughed and told me “no”.

There were also serious concerns around facilities and organisation. The resort felt massively overcrowded, with constant queues, full shuttle buses and difficulty accessing basic facilities. The advertised snack food trucks were closed and the all-inclusive drinks options were not practical to access, meaning I had to buy drinks separately for our room.

The restaurant experience was also poor. Tables, cutlery and plates were not always clean, and I was shocked to see a member of staff take a bread roll from my child’s hand and throw it away while shouting at her in Spanish. This was extremely upsetting.

The most unacceptable incident was on departure day when two housekeeping staff entered our room without permission while my child and I were not fully dressed. I repeatedly shouted “no” before they entered, but they came in anyway and shouted at us to leave within five minutes. We had not been told our checkout arrangements and I felt our privacy was completely disregarded.

I also slipped in the restaurant on a soaking wet floor where there was no warning sign displayed.

The pool area also raised concerns. I saw rubbish, plasters and hair in the pool, and never saw it closed for cleaning. During the holiday my daughter became unwell and required medical attention after developing a problem affecting her nose and eyes.

There were some positives — my children still enjoyed parts of the holiday, especially the pools and entertainment — but the number of issues we experienced had a huge impact on our time away.

I would not return to this resort and would not recommend it to families expecting a comfortable, well-managed all-inclusive holiday.

I'm currently at the Belle Vue with my husband and two teenage sons. We originally booked to go to Cala Millor but changed at the last minute to come here after seeing a better deal or at least we thought at the time.

Honestly it's not the best. We arrived last Sunday and have another week to go. If someone said to me you can go home today I would say yes. We arrived last Sunday and our room hasn't even been cleaned yet. We've asked three times at reception for new towels and nothing. We've had to take them and new sheets from the maid and change our own sheets. The mattress is terrible and you can feel the springs in your back. I honestly feel like I am camping.
The restaurant is too small for the amount of people here. Everywhere is queuing. Queuing to get a drink at the bar in the evening, queuing for the toilets, queuing to ask a question at reception. The resort is run down. You spend all year saving and looking forward to a holiday and I don't think places like this actually appreciate that you are on holiday!!!! You don't want to be woken at 7/8am but the pool area being cleaned or queuing constantly for everything it's draining. Honestly I wish we would have looked more in to the reviews.

you’re reading reviews saying, “Don’t listen to the bad reviews, it’s not that bad,” don’t be fooled. I read those reviews too and ignored the warnings. Biggest mistake I made. The bad reviews are accurate—if anything, they don’t go far enough.

This hotel is an absolute disgrace. The food is genuinely inedible, and the restaurant is complete chaos from start to finish. It’s dirty, disorganised and so stressful that you lose your appetite before you’ve even found a plate. Calling it a restaurant is generous.

The entire complex is enormous but looks like it’s been left to rot. Everywhere you look is tired, neglected and falling apart. Don’t expect housekeeping either, because it simply doesn’t exist. We put the sign on the door asking for our room to be cleaned and were completely ignored. Someone in our party got so fed up they actually PAID a maid to clean the room. That tells you everything you need to know.

The lifts barely work and look like they’ve been prised open with a crowbar. They feel unsafe, and if you’re elderly, disabled or have young children, good luck.

Whatever you do, don’t book based on the hotel’s photos. They are nothing like the rooms you’ll actually be given. The pictures are completely misleading and bear little resemblance to reality.

The final straw was when my elderly grandmother slipped in the restaurant toilets because the floor was covered in water with absolutely no wet floor sign. Instead of helping or apologising, staff actually told her to mop the floor herself. I’ve never experienced such a shocking lack of compassion. When we complained to reception, their solution was to offer a cup of ice—as if that somehow made up for an elderly woman falling because of their negligence. By the time we walked back to her room, it would have been a cup of water anyway. It was insulting.

To top it all off, we had a power cut that left the hotel without electricity or water. No lights, no running water, and no working lifts. Just another disaster in a holiday that seemed determined to get worse every day.

This hotel is one of the worst places I’ve ever stayed. It’s dirty, neglected, badly managed and staffed by people who seemed completely uninterested in helping guests. Don’t waste your money, don’t trust the glossy photos, and don’t convince yourself the bad reviews are exaggerated. I did, and I regretted it from the moment I arrived.

We just got back from our stay. At first, we were quite satisfied. Our room wasn't very clean when we arrived, but it was spacious and the beds were comfortable.

We booked bed & breakfast, and the food was good for a 3-star hotel. There was also a great choice of swimming pools.

However, things changed when our air conditioning broke down. We were left without air conditioning for more than 72 hours, while travelling with two young children. The management offered no apologies, no real solutions, and no updates—just empty promises.

One evening, we even waited two hours for a fan. During that time, we called reception three times and were repeatedly assured that it was on its way. Of course, it never arrived.

If everything goes smoothly, this is a decent hotel. But if something goes wrong, don't expect much help. Based on our experience, I'd recommend looking elsewhere, especially if you're travelling with children.

Geen airco op de kamer! Listen kapot! Stroompannes! Onbeleefs personeel!

We are currently in Minerva II here since Monday morning June 29th. We checked in , didn't even have towels in the room we had to use the bed linen. After 4 hours of calling twice the reception and promised someone will bring them asap nothing happened.

Later in the day after calling again someone came in.

Today is Wednesday afternoon July 1st , someone came for the first time to clean the room. Didn't even changed the bed linen, took us the 3 towels we had and left 2 fresh ones only instead. When called the reception they told us in 8 days as our stay they will only change the sheets once.

Customer service is 0 , by far the worst experience we ever had. They have 0 idea how to deal with customers and offer the service we paid for.

0 customer service and barely talk english.

Someone should offer them a proper training on how they should behave with customers.

Stop telling people if they need the service they paid for they need to walk 10 mins in 35° at the reception, you guys should have people coming to each person room!

I love Spain but this is awful.

Arrived at resort 3 hours late after a long queue at passport control. This meant no shuttle bus to accommodation. Had to navigate suitcases and child in the dark with one small map (that I couldn't read). After 10 minutes walk couldn't get into room, back to reception! Finally got in during early hours of the morning smelt raw sewage. Got up early to complain about this, hole in floor near my bed and broken shower door. Admittedly they did change the room (we were not the only people in reception complaining).
The pool areas were clean and plenty of lifeguards. Slides and splash zones great for my 10 year old son. Snack bars and pool bars close. Had burgers, hot dogs,salad and chips. Main restaurant had a good selection of food but was a 10 minute walk and very busy (sometimes needing to queue to get in).
There was only 1 bar open on a night by the outdoor stage, not obvious what drinks were included and what you had to pay extra for! Entertainment varied, enjoyed the group that was on one night but there are many mosquitos. Had loads of bites even with spray on as it is by a river.
The location went onto a street with little shops but it took about 20 minutes to walk to the beach.
Didn't hate it had a nice holiday but never had to complain on a Jet2 holiday before.