Best Served Scandinavia Avis 

Last year my friend and I celebrated our joint 75th Birthdays so planned a special holiday, tailor made to see the Northern Lights and other Arctic weather related experiences such as Husky and Reindeer sledding taking place in February.

Best Served Scandinavia seemed to offer everything and we were assured we would be looked after throughout our trip by two BSS specialists with local knowledge. Following their advice I bought loads of new clothes suitable for very cold weather.

The reality was very different when we arrived as it was raining hard and I shopped for a poncho wearing a converted bin bag. Also the husky safari was 'thigh deep in water' and reindeer puddled in water so both were cancelled.

So many cancellations and why did BSS not have a local representative on site who could have really looked after us, providing alternative activities? We had to make our own arrangements otherwise we would have sat in the hotel being miserable.

Lastly, we were given our tickets on Thursday and flew out the following Monday. Why did no-one look at the long-term forecast and alert us before going on holiday: told to bring a mac not expensive snow boots and warned that promised activities would not take place?

It was a massive disappointment for what should have been a huge celebratory (and expensive) holiday?

We booked through a travel agent who complained on our behalf to Best Served Scandinavia. Although they did refund the cancelled activities but that wasn’t really the point. Their reply did not acknowledge at all our disappointment. There was a lack of care, and disinterest from BSS in providing alternative activities to make sure we had the best holiday possible in spite of the weather.

The company may be called 'Best Served Scandinavia' but offered packages to Canada, one in particular interesting us 'Quebec's Winter Wonderland'.

I enquired about this initially via their web form, and it was several days before I got an emailed reply from an agent who clearly hadn't properly read the details of what we wanted in terms of modifications (despite them advertising 'tailor-made' holidays). So I wrote back a very friendly email restating our wishes. That was over a week ago and I've heard absolutely nothing since.

Needless to say, we've booked with another excellent company. It seems Best Served (.co.uk) don't really care much about getting business! But actually it's just plain rude as well as bad business not to read an email properly and then subsequently not even bother to reply.

We have used this company previously for the Ice Hotel and they were brilliant then. This year we have booked a holiday for Greenland and Iceland and the representative called Rebecca (Becky) Theriault, who has helped organise and book our holiday has been absolutely brilliant. Nothing is ever too much trouble for Rebecca, to deal and help with. What a star Rebecca is, and a credit to the Best served Scandinavian” team.

What an amazing holiday in Norway! All hotels superb; faultless transfers; excursions booked and absolutely no hassle. Amazing service from Miranda at Best Served Scandinavia who helped when internal flight home delayed meaning we would miss flight to Heathrow (which we didn't). Cannot praise the travel arrangements enough. Made our Norwegian experience totally wonderful