Bestdirect Avis 

251
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!

Noté 5 sur 5 étoiles

Excellent customer service from one of the agents Daniel N. He dealt with my query straight away, responded to my emails promptly and sent out a brand new AB Booster immediately. This arrived within l... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Within a couple of days of receiving my Chef-0-matic 2 door oven the on/off switch stuck. When I reported this my complaint was received with friendly courtesy and efficiently dealt with. Arrangements... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was used to doing sit-ups and crunches at home but they are hard on my neck and back, and not at all comfortable. I decided to try the Ab Generator and it’s the best decision I’ve ever made!!! This... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Magasins d'appareils de fitness

Écrit par l'entreprise

Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

251 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(251)

75 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Cheaply made

Had 2 and both broke snapped at the foot bar while I was on it one snapped after 2 days of having it no safe at all cheap metal cheaply made

17 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!

Noté 1 sur 5 étoiles

Wouldn't recommend

ordered a spray gun 2 weeks ago. Says on the site delivery is 2 to 6 working days. Emails haven't been responded to. No update emails, no meaning reply on the online chat. Just a horrible service and company

16 juillet 2020
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Réponse de Bestdirect

Hi Ernest We would like to apologize for your negative experience. We’re normally known for our exceptional customer service and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Noté 5 sur 5 étoiles

Fantastic exercise machine

I'm 65years.just had a back operation and this machine is awesome.ive had many different machines in my life,this is so so good.really can't praise it enough.get it and enjoy .

10 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Jane

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 5 sur 5 étoiles

Fast delivery and product exactly as advertised

Very happy with the fast delivery time and absolutely love the Ab booster plus it enables a good workout without taking up to much space.

9 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Patricia

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 5 sur 5 étoiles

Came in super fast time

Came in super fast time. Great machine for what it is.. Great workout for all over.. 👍👌

9 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Lyn

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 1 sur 5 étoiles

Dangerous

Abs booster arrived within a week unlike some of the stories of waiting over a month. All the parts present. Easy to put together.

But the handles snapped off during use on second day of arriving. Dangerous piece of equipment! I requested refund through PayPal dispute and have received it.

The actual idea behind it is amazing. And am looking for a decent quality (and safe!) one. Little bit like going up and down on a see saw. Only need a small space for it

9 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark.Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Noté 5 sur 5 étoiles

I received my Abs Booster last week

I received my Abs Booster last week. I love it. I actually don't like exercise but this is different. I'm slowly building up my count. Highly recommend!

9 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Laurie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 4 sur 5 étoiles

And Booster is amazing

I have had my Abs Booster for about 3 weeks now & can honestly say I love it. I get bored with exercise very quickly. Not with this. I am gradually building up my times and very happy with it all round. Definitely recommend this.

6 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Maxine

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 2 sur 5 étoiles

Ordered Ab Booster Plus. Product is good. Bestdirect are not.

Good and fun exercise machine. It could be made of stronger materials to make it more stable and screws to put it together were also pretty rubbish. It also took me a long time to receive and I did not receive confirmation of dispatch for many days after ordering. Overall, happy with product but I won't be ordering from Bestdirect again.

Please note: The response from Bestdirect was posted over a year after the review was left.

6 juillet 2020
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Réponse de Bestdirect

Hi Lucy! We would like to extend our most sincere apologies regarding the issue with your Ab Booster. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Noté 5 sur 5 étoiles

Arrived just 24hrs after ordering.

Arrived just 24hrs after ordering.
Easy to put together great machine and folds away after use
Would recommend

6 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Mrs. LJ

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 1 sur 5 étoiles

Not arrived yet

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long.

5 juillet 2020
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Réponse de Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Noté 1 sur 5 étoiles

Not arrived

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long

5 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Noté 5 sur 5 étoiles

Impressed so far

Ordered easily and delivered quickly. Easy to put together and although seemed a little flimsy at first it works well and seems a great workout. Time will tell but you certainly feel a burn a few minutes in. Not sure I'd manage 30 mins YET and I am not an unfit person.
Did find the rubbers squeak a little on a hard floor as you bounce up and down so placed the equipment on the carpet and it's now squeak free.

3 juillet 2020
Avis spontané
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Réponse de Bestdirect

Hi Debbie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 5 sur 5 étoiles

Had a great experience with an…

Had a great experience with an unfortunate ending. The ordering itself was easy enough but to be safe I covered myself by using PayPal linked to credit card....just in case there were issues. I received an email with shipping/tracking and waited. About a week later (enough to get me a bit impatient) I received an email from the courier..Hermes! We have your BestDirect parcel! Yay! And that’s as far as delivery got! Contacted Best Direct who were fantastic! Kept me up to date with progress and a week after raising my issue I was fully refunded. The staff (real people unlike Hermes) were brilliant! Professional, courteous and really knew their stuff (I believe Chloe was one such staff member and she was fab). I was offered a replacement but having had numerous issues with Hermes recently I declined albeit reluctantly!

1 juillet 2020
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Réponse de Bestdirect

Hi Katy

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Noté 3 sur 5 étoiles

So I'm updating on my previous review!

So I'm updating on my previous review!! I have now only given the ab booster 3 stars. Delivery was quick and I can notice a difference, however the machine is flimsy and moves around while you are using it and it constantly squeekes which is annoying.

29 juin 2020
Avis spontané
Noté 2 sur 5 étoiles

Counter Faulty in less than a month …

Ab booster plus arrived on time and was fairly easy to put together with two people although instructions could have been a little clearer. I have been using since the beginning of June 2020 and was disappointed to find the counter has malfunctioned ALREADY. I have replaced the battery but the display is non existent or patchy at best. The machine has an annoying squeak which has not subsided after oiling. Has anyone had any problems with the counter ? I would have thought for the price a decent counter would be included. I have had a cross trainer for over 5 years and no such issues. Disappointed.

29 juin 2020
Avis spontané
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Réponse de Bestdirect

Hi Annmarie! We are really sorry to hear about your bad experience with the Ab Booster. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Noté 1 sur 5 étoiles

I bought exercise machine from best…

I bought exercise machine from best direct it cost £119 when it arrived there were no screws washers etc I told them they said they didn't manufacture product so could not supply me with screws etc I have tried b&q and all hardware stores no one has these screws. Best direct says best they can do is refund me £15 absolute joke I'm left with a machine I cannot put together do not order anything from them

25 juin 2020
Avis spontané
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Réponse de Bestdirect

Hi Sonya! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Noté 4 sur 5 étoiles

4 stars for delivery in comparison to…

4 stars for delivery in comparison to peoples negative experiences with delivery. My item came within 7 days of purchase (5 working days, 7 if you include the weekend). The product does feel flimsy though and worried it could break eventually. But overall used the item twice and pleased. Easy to use for home cardio. I am a beginner but was hoping for something with more intensity and resistance so i will probably purchase separate weights

21 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

I dont want to give this company any stars. Appalling I rang on 23 may to order abs booster I held for 19 minutes they didnt answer. I have just had my phone bill and they charged me £12 for the call...it shouldn't be allowed absolutely disgusted

17 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery on my ab booster and very…

Fast delivery on my ab booster and very well built. Harder than it looks. responded fast to questions on the chat bot.

17 juin 2020
Avis spontané
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Réponse de Bestdirect

Hi Daniel

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

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