BestdirectAvis 

Perfect purchase of pump. Excellent price. Very fast delivery. Perfect purchase

My wife was not pleased with sofa covers ,which were returned 2nd January- still no word if recieved or money in our bank.
Strange how it takes 2 days to take money ,but nearly a month to return said money

Sent me a damaged item and there was a part missing altogether so disappointed.
But did send me return details.

Got here very quick thanyou

Easy order, reasonable delivery time, excellent product

Very fast and efficient service.

Excellent product. Prompt delivery.

Applied for a refund but no responce so don't know if you have received the order back.

Brilliant delivery service

Easy to order online kept updated on delivery.

I have ordered several items from best direct everything was fine until you return an item. Post office have said no one was in so couldn't be delivered left a card no pick up at the sorting office so has been returned to me after over 18days I sent back 4th July looks like they don't like people returning stuff which is at our cost I will not be using again something don't seem right any one else experienced that problem

I would have given zero stars as I have sent numerous emails and made phone calls requesting refund for damaged air conditioning unit I have never dealt with such an incompetent company and customer service support is none existent in this day and age refunds should be paid within a couple of days.
I will never purchase anything from them ever again and wouldn’t recommend too my worst enemy

Update
Have just received another email asking for same information but have noticed it’s from different person and different reference number delaying tactic so not to pay refund.
Have also complained to SKY TV regarding this company

I wanted to buy 2 bottlles of restorye £29 95 postage was £5 95 and then another £2was added on was told it was a service charge or something I then CANCELLED and will not be using best direct again with these high postage cost and then adding another £2 on just money grabbing company

This company deserve zero stars. Received the product but in the meantime spoke to a friend who had ordered the same product and it had given her a skin allergy and as I suffer from dermatological issues, I sent the entire package back to this company unopened at my own cost stating the reason for return. Didn’t expect any issues as they have 100% return promise. Didn’t hear anything from them despite my having proof of delivery so have now had to take a case out with PayPal. Be warned, this company will steal your money.

Trying to get a returns label for order number BD371026 and had no response

i ordered some cleaning stuff in which they said i could get it sent next i paid a higher rate for this service i still haven't received it they have taken my money every time i ring costumer service they say they will call back but still i have heard nothing very poor service i will never use them again

I ordered several items of jeans and bras from this company only because it said 30 days guarantee returns. I returned the items well within the 30 days. I didn’t hear from them. I sent 2 emails and enquiry on the website. No reply to any. As I paid through PayPal, I raised it with them, but for some reason did not get the full refund. I am still owed £9.33. I will not be using this company again and will not recommend them.

So this arrived and I was excited at first but then found out parts were melted together so I contacted customer service, the guy on the phone kept repeating to wait on a reply from the factory with no time frame and when asked what to do, he seemed rude, cold and agitated rather than understanding my frustration and he had the audacity to hang up. I bought this machine to work on my mental heath and I'm more disappointed and irate with this response. Do better.

At the time of writing it seems that the trend for quick to deliver but slow to refund on returns is a recurring theme.
My experience was post the delivery of goods which were not suitable and returned with in 5 days. At the time of writing no refund has been given.
I have resorted to 2 phone calls to chase this up and on both occasions taking over 20minutes to answer, at my cost in time and phone charges.
Promises were made to raise a refund. First time it was 5 days, it didn't materialise. The second time a promise of even longer 7-14 days. Strange they can take my money almost immediately!
Various excuses were used the first time such as their carrier was to blame and they hadn't had the return, then if by magic on my proof of delivery, they had received the item! As the item in question was ordered after viewing it on Sky shopping channels, even the suggestion that I speak to Sky, their attitude was "Luke warm" .
In summary, and as a business owner myself, I'm qualified to suggest that Best Direct Customer Experience is of the worst kind I've experienced which may also explain the low Trust Pilot rating too of 2.5. Really must do better.