beut Avis 240

Keep an eye out for their delivery dates under the price. Even when in stock, my latest order took close to 2 weeks.

Beut know exactly what they are doing from making suggestions to measurements, great quality wallpaper and the mural looks fantastic although couldn't have done it without Dixie.

Wish I had read reviews before ordering.

Placed order 1 Dec to arrive plenty of time for Xmas. Chased 11 Dec to be told only just received stock for one item, other item still not held in stock (website did not indicate not in stock - otherwise would have bought elsewhere!!!).

Beut had not bothered to get in touch with me to advise they are still waiting for stock etc.

Offered alternative product to the one we are waiting for - accepted and agreed with Beut on 12 Dec and advised it will be shipped. Got email notification it was actually shipped on the 14 Dec.

18 Dec chased again as still not received to be told the item has not actually shipped despite getting an email to say it had shipped.

Response on 19 Dec was it was being shipped (again!) on the 19 Dec and tracking number provided.

Checked tracking today (20 Dec) to get idea of expected delivery date. Courier advises they have not got the item and it remains sat at Beut!!!!

Another false promise.......

A further chaser to Beut customer support today, 20 Dec to see what on earth is going on.

Terrible customer service, terrible experience. Doubt this will arrive in time for Xmas - bearing in mind was ordered originally on the 1 Dec - you would think that is plenty of time.

Regret buying from this company - will never shop with them again

Wish I'd read the bad reviews before...

Bought a lamp that came with an EU plug and no UK adapter. No mention that this was the case on the website. How can you sell lamps that can't be used in the UK without mentioning it?

Unresponsive when trying to get a free return and refund for being mislead.

Terrible company, please avoid.

This company is terrible
Put an order in they kept sending wrong measurements for the mural
Sent several emails and phoned but no reply to anything
Trying to get a refund

Placed an order 2 months ago. Have not heard from the company despite several emails to customer services as well as the several attempts to get in touch via the phone number provided on the website. Left several voicemails but no one ever got back to me.

Excellent service all the way! Great product range and easy to order online. Prompt reply to my query about expected delivery of wallpaper (an impatient decorator was waiting) Turned up exactly as promised and BEUT offered the most competitive pricing/delivery option too. Returns policy is great and I was fully supported in returning unused rolls. I would highly recommend them and will definitely look here first for any future projects.

I've ordered a number of expensive chairs over a month ago after being assured of fast delivery. I've tried contacting via email and telephone but can never get a reply. Upset and angry, will actively deter anyone from purchasing! Just want a reply!

Excellent service from the start We were informed about expected delivery time & my chairs arrived very well packed-delighted!

From start to finish first class customer service. I was kept up to date with the progress of my order. The item I ordered is perfect. The delivery was spot on.

I purchased a Tom Dixon candle in which the container is damaged/imperfect from the Beut.co.uk store, I contacted support by email numerous times, they ignored my complaint and I still have no response. I honestly don't think I'll have an answer for a new product to be sent to me in perfect condition.
I find it a tremendous lack of professionalism. I do not recommend.

I bought 3 Kartell stools in early August. When the stools arrived, I found that stools were just inside paper box without any protection. All protection material like plastic bag and foam were at the bottom of the box, not protecting the chair at all. Don't know the purpose of putting there. At the same time, the courier may cause damages to the paper box, the chair arms were exposed and resulted with scratches. I would say that there was serious problem in their warehouse in packing the chairs, just can't be put inside a paper box without any protection at all. I will not buy from this company again. They do offer me replacements but I don't take it as next one may not be better than this one based on their warehouse practice. For me, just avoid this company in future.

Ordered and paid for wallpaper beginning of August, as yet had no delivery, tried phoning, emailing and contacting Beut through social media and had no reply. This company is a scam taking peoples money. I am reporting to trading standards!

I purchased a very expensive lamp which was making a noise when I first switched it on but then it stopped working completely

I requested an exchange as the item is obviously faulty however the customer service I have since received has been appalling!

I was asked to send a video (of a lamp that doesn’t work??) which I did, but was then informed that they would have to contact the supplier to establish what the fault was.
I was then questioned on what bulb I was using then finally after emails back and forth for 3 weeks informed that the supplier would be sending a replacement bulb as the issue is the wrong bulb being used even though I am using the recommended bulb on the website and it initially worked albeit with noisy electrics
All I wanted was a simple exchange for an item not fit for purpose!!
Still unresolved….

We have been really happy with Beaut. We have placed two orders with them and bought some beautiful furniture at a very competitive price. All has arrived undamaged and we are really happy with it. Dixie has responded really promptly to all our questions and they have been very helpful in pushing through delivery a little earlier than expected for one of our orders. All wait times have been in line with what was indicated when we placed the original order. Great company who have been very helpful & stock beautiful products. Thank you Beaut!

Excellent customer services. Ordered a mural and very happy with the efficiency of receiving order. There was a slight issue with not having enough wallpaper but Dixie Resolved this efficiently and now have received the remaining panel. Thank you.

The drivel which beut have have posted in response is what is to be expected and does not really address the points of errors in their performance and is purposely disingenuous. My opinion stands that I would not recommend this company. They make mistakes and act like they are doing you a favour when they put it right after trying to place the blame on their customers. They made an error in the colour scheme of my mural. They would only explain what had happened after i insisted repeatedly, then they finally told me the error lay at a factory fault and that they do not check their suppliers’ products before onward transportation! They still tried to lay the blame at my door stating I did not report the error within 5 days (nothing of the kind is explained on their terms, in fact there is no time limit set which I’m sure they’ve rectified or will do so ). They accepted and understood that I did check the description on receipt and also understood why I did not fully unroll the mural as I had building works. Which meant the error was not discovered until the day of installation. I now have additional expenses for a rescheduled installation and they insist it is their ‘policy’ not to reimburse these, which I do understand but neither were they willing to consider any gesture for the massive inconvenience and distribution to my works. Instead I was reminded the mural I received already had a 15% discount applied. So be beware if you get a discount from this company they will use it as an excuse for terrible customer service where they place the blame for their errors at the customer’s door.

After cashing my money (around £240) for 4 months and despite several unanswered reminders they have just informed me today that the product was discontinued. This is dishonest and shameful.

Had an issue with delivery (no fault of beut). And when raised with Dixie Greenslade, she dealt with my call with efficiency, was very kind and professional and managed to sort the problem out speedily! Her communication was clear and she was understanding and overall was so refreshing. It confirmed that I will definitely use their services again. Thank you!

If I could give minus 3 stars I would. I ordered a lamp at the beginning of January. 2-3 week delivery time. After 4 weeks I started to worry and tried to get in touch. No one ever picks up the phone and after several emails I got a reply. The colour I ordered wasn't produced anymore.... Would I like another? I reluctantly agreed to that and wondered really how long they would have taken to tell me this had I not got in touch myself. They said it could be shipped immediately as that was in stock. 3 weeks later I'm still waiting. I got an email last week it had now arrived at headquarters and I would get it in a few days. Another week later and no news. Seriously? It's now nearly 2 months and I still haven't got anything.
If you're after no customer service at all and waiting forever for a new item for your home, then go ahead and order from Beut. I surely won't EVER AGAIN, what a pain this has been.