beut Avis 240

Chair arrived without armrests. Was sent back and told it’ll take additional 3 weeks to resolve this. It’s been longer than that. Customer service not answering calls or emails. Absurd. Submitted a dispute.

I ordered a bar stool from beut. They noticed that I'd ordered an especially high stool, unusual for a residential property, so they emailed me to check whether I'd got the correct height for my situation. A bit of measuring revealed they were quite right, they altered the order and three days later a beautifully wrapped stool arrived that fitted perfectly under my counter. Can't recommend their service, speed and quality of delivery, and products highly enough!

Terrible experience - want to cancel order as still not dispatched after a month! No emails responded to and nobody answers phone???? Owe me £239.30??? Very frustrated customer , would not recommend buying from these people

Order was never despatched and it took us chasing to discover that it never left the warehouse and they don't know where it went. They reordered the items and it is now over the 2-3 week lead time they promised. It's a nightmare to get in touch with customer services, they are very nice when you do but I must've called 15 times in the last couple of weeks and no one ever picks up or follows up with voicemails. Via email it is the same story, you have to chase and chase to get any answers. The original order was from October last year and we still don't have the items, I'd expect more to be done to rectify such a delay.

Long delay in goods arriving and after repeated chases we were told they could not get the items from the supplier. Over two months post order. Odd when we were told they were on their way. Also chasing a refund for a tracked return which they say they have not received. Avoid!

I placed an order on 19 January and have not received it. I chased several times and got a couple of replies, but after they sent the tracking information, communication stopped. The tracking has been stuck on “We have received your order details but have not received your parcel” on DPD system since last Thursday.
I reached customer service by phone yesterday. They said they were waiting for an update from DPD and would call me back, but no update has been given. Beut has really good review overall so I am really disappointed.

I’m have now ordered multiple time with Beut and they have been superb. The range and choice offered, the delivery and the customer service have been exactly what we wanted. Out Tom Dixon lights are superb. Beut offered the best availability and the best price.

Really happy with my purchase which arrived in good time and competitively priced. Would shop here again for sure

Great Company to deal with,
Old fashioned values
Luv it

I’ve used Beut twice so far, and Dixie has been amazing, super helpful to get me just what I need. The quality of the products I’ve had has been fantastic. I look forward to placing further orders in the future.

Great price for product. Prompt response to questions. Fast delivery.

I purchased the dark metal Audo large salt and pepper grinders. They are by far the best Salt-N-Pepa grinders I’ve seen or owned the black metal and simplicity of the bottle shape come together to give a very sculptural look and feel they also function perfectly. Beut where super easy to deal with and sent my package out in good time thanks very much.

Christmas Gift ordered on 2nd Dec. Hasn’t arrived. The listed phone number doesn’t connect. No response from customer service email other than ‘sorry, we we’ll check our warehouse’ & no follow-up or resolution., Writing this on 19th Dec assuming it won’t be arriving. And no way of checking. Poor - in every way.

I deal with interiors and restyling furniture. Beut are my goto for paper and custom sized murals. Dixie in customer services is absolutely amazing, so helpful, my order is always processed quickly and she really does go the extra mile to help if it’s needed. I wouldn’t hesitate in recommending ordering from Beut.

The product was exactly what I wanted as a Christmas gift for my brother in law who admired the ones I have (brandy glasses). The outer box was really bashed and the “presentation” box too to a lesser extent, which is a shame as it is a gift and should look good not shabby! The delivery was delayed several days, which in itself is of no consequences in my case, inachievable delivery dates should not be given, people will be waiting or require goods by the date given.

Good selection and curation of beautifully designed items.

Updated review; I placed an order for 4 items and i had a problem with my order saying it was shipped but no sign of it and the tracking not working which got me super worried. I stressed about it all weekend as the communication is poor, the phone line doesnt work and I wasnt getting replies to my questions to customer services.

Finally after 2 or 3 days I had help from Dixie and finally received my order. Was very pleased with her help and with the items that I received. All delivered in perfect condition and now very happy.

I would however think twice before ordering again from here.

Beautiful item and sent quickly. Only slight comment would be that it said free shipping underneath the item but then postage was added.

This is a quality retailer of beautiful furniture and accessories for the house and good living. The designers used are the best in the world , unique items not commonly found. Service is excellent and speedy, always communicating expected delivery times. Every time I need something for the house, I go there for inspiration, I always find something beautiful.

Excellent service and website, delivery next day would definitely use this company again.