Bexleyaudi Avis 

Lilly was my service advisor and she was amazing, very helpful throughout the whole process and was always available to answer any questions. I couldn’t have ask for a better service. Thank you Lilly

I took out a PCP on a 2019 Q3, worked fine for 1 year and seemed like a pretty good deal. The salesman said that the car would be very sellable in the future and I could actually stand to get a sizeable chunk of my deposit back. This was a complete lie, the car depreciated massively and most of what I was paying was interest. This was not made clear to me.

I then took it for a service at 2 years in and was told it would need £1500 of repairs for "urgent work" that was in fact not urgent; this was confirmed by a member of their staff and the other garage that I took it to. Not sure what they are playing at, would not expect such a high-end place to mislead me like this, let alone sell me a car that needed so many "urgent repairs" after such a short space of time.

Luckily managed to get rid of it but was hard work, market is at rock bottom, would never get an Audi ever again. If you are thinking of using them they will fool you into thinking you are getting a good deal but you end up with an overpriced unreliable car full of issues that nobody wants when you want to get out!

Avoid at all costs.

Bexley Audi (Marshall) Dishonest & Scam
My experience with Bexley Audi has been appalling. I got new Audi Q3 last year. One of the tyres keep getting punctured and it has been punctured four times by now. I believe they put crap tyre even in brand new Audi purchase.
I have tyre insurance but looks like scam as they not ready to replace the tyres saying it is replaceable only when its big puncture. It is a shame and they want me to pay £229.92 . Looks like some insurance scam going on.
Such a shame on the company so big but trying hard to save money on replacing the dodgy tyre on my car.
This will surely go to ombudsman.

Avoid..Avoid..Avoid
Avoid Bexley Audi- Marshall.

Your used car price quoted is stated as 'Total on the Road Price' on the Vehicle Order Form. This means that road tax should be included. I was charged an additional £620 for my road tax before i could drive away. Make sure you have an agreement of the inclusion of 12 month road tax, in writing, before you buy.

- Ceramic finish : Has this actually been completed? I was not able to view my car as it was 'still with the valeter'. In the time that we were waiting, Richard McCarthy asked me to sign all my documents while we waited for that to be completed. Don't agree to signing the documents until you are 100% happy.

- Scratches : You may get told that it will T-Cut out ( i was by Richard ). You shouldn't accept that. It should have been polished out unless you are already aware and comfortable of it being part of the sale.

- You may get told that there is not a mark on the car inside or out ( i was ). Check that this is true ( it was not ).

- Extras. Ask for the extras to be paid for separately. As an example, for a £40,000 car with ceramic finish worth £409. Ask to be charged £39,591 for the car and £409 in a separate transaction for the ceramic finish. Pay for the £409 with a credit card which means if they have not added the finish as agreed, you can make a claim for it under section 75

Worthwhile taking someone with you to do the checks for you before you finally sign off. You will be buzzing for your new car and more likely just to accept the car as it is, take someone who only cares about checking the car for you.

Very difficult to get a response from this company once they have your money.

I recently purchased an Audi Q5 2021] and couldn’t be happier with the entire experience. From start to finish, the process was smooth, transparent, and stress-free.
Mark was incredibly professional, knowledgeable, and genuinely helpful. He took the time to answer all my questions, explained every step clearly, and never pressured me into making a decision. I felt completely confident throughout the process.

The car itself is everything I hoped for—reliable, stylish, and a joy to drive. It was delivered in perfect condition, and all the paperwork was handled efficiently.

Overall, I highly recommend Audi Bexley to anyone looking for a great vehicle. Great service, great people, and a fantastic car. Couldn’t ask for more!

My journey with Bedul the salesman at Bexley Heath Audi started with a call on Sunday afternoon May 2025 into their lovely showroom. Bedul picked up my call and handled my enquiry for their S6 and quickly and expertly he orchestrated a deal taking in my car for a part exchange. What was refreshing was that Bedul called me back 3 times in order to clarify details of the sale during our negotiations, something that is very rare in car salesmen! We arranged to meet on bank Holiday Monday,(Beduls day off!), to view the car in person and sort the paperwork. It was a refreshing experience and Bedul delivered the car to me in person the following day. Thank you to Bedul who was first class throughout and if it was because of his experience and people skills that I bought the car.

I had an amazing experience with Marco at Bexley Audi from start to finish. He gave me a call the day after I enquired about the car and was super efficient — I put down a deposit and had all the details sorted the very same day. What really stood out was how helpful and genuine he was throughout the whole process.

Marco even included a dash cam and fitted it for me free of charge, which was a lovely surprise. When it came to picking up the car just two days later, he kindly offered to collect me from the station, making the whole experience so easy and stress-free. On top of that, he handed the car over with a full tank of fuel — a really thoughtful touch!

Marco was a pleasure to deal with — friendly, professional, and went above and beyond to make sure everything went smoothly. Would definitely recommend asking for him if you’re heading to Bexley Audi!

Mismanaged, Misinformed, rude, disrespectful. Please stay away from this branch. I bought my Audi through them in Feb 2024. At that point, I was told that my car would be serviced every year. In Jan 2025 I got a call saying my service was due. i called Audi Bexley and they booked my service for March 12. I received a call and message from them for confirmation. I also called them to reconfirm the servicing. My partner took a day off work. When she reached, she was told that no service was due and she was sent back. I called to check the reason. i was made to talk to 4 different people. Each person had a different version of the story with some saying the service was due, some saying the service isn't due. I spoke to a lady who was the Service manager who was extremely rude and blamed another person. They kept on blaming each other . Please avoid this Bexley branch and do not trust the good reviews. Most of their managers are on meetings most of the day and rude. My car has since had various electric issues which they have been unable to resolve. The staff are overworked and are sales oriented. i would advise to stay away from this centre especially avoid the Service Manager who is extremely rude. Rather than apologising, her answer was lacklustre and completely off point. I will be raising formal complaints against this centre with Audi.

We purchased an Audi Approved : Plus Used Audi Q5 in June 2024. Having only done 1500 miles the vehicle developed an electrical fault in the locking mechanism and another in the engine and when it went to our local Audi dealership for repair it was discovered that the vehicle needed four new tyres and all of the brake discs and pads replacing as they did not meet Audi specifications. I contacted Marshalls Audi and no one bothered to get back to me. I have subsequently had to pay for this and more faults including a suspension strut, lighting strip, starting button and now more faults come to light just this last weekend, we have done less than 4000 total in this vehicle. I got Audi Customer Service involved and BexleyAudi are not interested at all. If you are considering any vehicle from them be very, very careful.

WARNING-AVOID MARSHALL'S BEXLEY AUDI BRANCH.

BASED ON MY UNHAPPY EXPERIENCE IT SEEMS THEY WILL TRY TO WRIGGLE OUT OF WARRANTY REPAIRS WHEREVER THEY CAN AND TREAT YOU APPALLINGLY. I CONTACTED BEXLEY AUDI TO ARRANGE A WARRANTY REPAIR TO MY CAR'S DISCS WHERE THEY HAVE FAILED AT JUST 38,000 MILES WHEN AUDI THEMSELVES SAY THEY ARE GOOD FOR OVER 80,000 MILES. THE BRANCH EMPLOYED A TAG-TEAM APPROACH TO WEAR ME DOWN, WHICH THEY DID. THEY GOOD-COP, BAD COPPED ME TOO. THE FIRST PERSON WAS PURPOSEFULLY REPEATEDLY GASLIGHTING TELLING ME THE BRAKE PADS WERE NOT COVERED WHEN HE WAS PATENTLY AWARE THAT WAS NOT WHAT I HAD BROUGHT MY CAR IN FOR. I FELT IT WAS AS A RESULT OF MY BEING FEMALE THAT HE ADOPTED THAT TAC. THE NEXT PERSON, WITHOUT A SHRED OF PROOF OR EVIDENCE, QUICKLY SAID IT WAS BECAUSE THE CAR HAD BEEN DRIVEN BADLY. HE THEN INACCURATELY SAID IT WAS DUE TO THE REPLACEMENT BREAK PADS ON THE VEHICLE BEING SUB STANDARD WHEN THEY WERE INFACT REPLACED WITH GOOD QUALITY PARTS BY A REPUTABLE MOT APPROVED GARAGE. MY CAR'S TYRES, SUSPENSION, AND ALL RELATED COMPONENTS ARE IN EXCELLENT CONDITION WITH NO SIGNS OF UNDUE WEAR OR MISSUSE WHATSOEVER BUT THEY CHOSE TO IGNORE THAT. THEIR GOOD COP EMPATHISED AND WAS VERY POLITE AND PLEASANT AND WAS DOING ME A FAVOUR BY ASKING ME FOR AROUND £1300 TO CARRY OUT THE REPAIRS, TO HELP ME.

THIS WILL MORE THAN LIKELY BE YOU IF THEY FEEL THEY CAN GET AWAY WITH IT I'M AFRAID.

YOU HAVE BEEN WARNED.

Thank you very much Bexley Audi Group and especially Hollie Smith who provided me with cooperation and facilities that made me feel very comfortable, and she waited with me even after the end of the company's official working hours to complete receiving my car. Thank you for the effort and fatigue she put into the receipt procedures. I highly recommend her because she is very kind in dealing with customers and very helpful and really wonderful.

In Sales we were helped by Anh Vu Le, very helpful, listens to the questions and has an answer for them. Made buying an A1 a pleasure. Gave a thorough explanation of the cars' controls. Marshalls good to deal with - as they were last year when we collected an A6 Avant.

The customer service at the front desk of bexley Audi was excellent in my humble opinion.
Both Betsey /Cheri are to be commended for their welcoming approach on how they gracefully greet their customers It's very clear to me they love what they do

My experience with Bexley Audi has been appalling. I purchased a 22 plate SQ7, expecting a great car, I could keep hold of. Instead, I got a dangerous vehicle I am forced to sell and a masterclass in how to wriggle out of warranty responsibilities.

The car had an issue from purchase and after multiple failed repair attempts at Bexley Audi, the SQ7 dangerously broke down without warning on a fast road. After a two-month retreat at Bexley Audi, and a lot of stress, it repeated the performance with another dangerous breakdown, having done less than 200 miles since the last breakdown.

Bexley Audi have mastered the art of treating each breakdown like a brand new issue, applying whatever narrative they choose, to the repairs they make. I was also cast as the villain to Audi UK, as Bexley Audi bosses advised I was aggressive in their showroom, and made a team member cry. This accusation is completely false but despite providing no detail or evidence, it led to Audi UK withdrawing supportive action.

I will be reporting Bexley Audi to trading standards and am considering legal action.

Save yourself the trouble and take your business elsewhere.

WARNING-AVOID MARSHALL'S BEXLEY AUDI BRANCH. BASED ON MY UNHAPPY EXPERIENCE IT SEEMS THEY WILL TRY TO WRIGGLE OUT OF WARRANTY REPAIRS WHEREVER THEY CAN AND TREAT YOU APPALLINGLY. I CONTACTED BEXLEY AUDI TO ARRANGE A WARRANTY REPAIR TO MY CAR'S DISCS WHERE THEY HAVE FAILED AT JUST 30,000 MILES WHEN AUDI THEMSELVES SAY THEY ARE GOOD FOR OVER 80,000 MILES. THE BRANCH EMPLOYED A TAG-TEAM APPROACH TO WEAR ME DOWN, WHICH THEY DID. THEY GOOD-COP, BAD COPPED ME TOO. THE FIRST PERSON'S ATTITUDE WAS OFFENSIVE WHICH WAS SECOND ONLY TO HIS BREATH. HE WAS PURPOSEFULLY REPEATEDLY GASLIGHTING TELLING ME THE BRAKE PADS WERE NOT COVERED WHEN HE WAS PATENTLY AWARE THAT WAS NOT WHAT I HAD BROUGHT MY CAR IN FOR. I FELT IT WAS AS A RESULT OF MY BEING FEMALE THAT HE ADOPTED THAT TAC. THE NEXT PERSON, WITHOUT A SHRED OF PROOF OR EVIDENCE, QUICKLY SAID IT WAS BECAUSE THE CAR HAD BEEN DRIVEN BADLY. HE THEN INACCURATELY SAID IT WAS DUE TO THE REPLACEMENT BREAK PADS ON THE VEHICLE BEING SUB STANDARD WHEN THEY WERE INFACT REPLACED WITH GOOD QUALITY PARTS BY A REPUTABLE MOT APPROVED GARAGE. MY CAR'S TYRES, SUSPENSION, AND ALL RELATED COMPONENTS ARE IN EXCELLENT CONDITION WITH NO SIGNS OF UNDUE WEAR OR MISSUSE WHATSOEVER BUT THEY CHOSE TO IGNORE THAT. THEIR GOOD COP EMPATHISED AND WAS VERY POLITE AND PLEASANT AND WAS DOING ME A FAVOUR BY ASKING ME FOR AROUND £1700 TO CARRY OUT THE REPAIRS, TO HELP ME.

THIS WILL MORE THAN LIKELY BE YOU IF THEY FEEL THEY CAN GET AWAY WITH IT I'M AFRAID.

YOU HAVE BEEN WARNED.

Had a very pleasant experience at Audi in Bexley all because of Anh who was so great and helped me purchase the perfect car. He really went above and beyond and thoroughly explained all the features of the car and made the process so seamless. Would highly recommend him for all of your car needs at Audi Bexley. Thanks Anh!

Picked my new car up from Audi in Bexley on Monday (after visiting a few others previously) and Anh was by far the most friendly, helpful and considerate salesman in any of them. Anh has been absolutely amazing. From helping me get the right car, down to all of the finishing touches. Nothing was ever too much for him despite how many questions I had. Absolutely LOVE my new car. Was the perfect choice. Can’t recommend Anh Vu Le enough. Definitely went above and beyond for me.

I have just purchased an Audi Q2 from Bexley Audi.
I was very pleased with the level of service provided by Anh Vu Le, he was so considerate, explained everything to me in detail, he took on board my needs, was very understanding, nothing was too much trouble making it a very stress free enjoyable experience with no pressure.
Anh gave 5 star plus service.

What a perfect Audi dealer. Having serious problems with my Audi Q5 while traveling from Holland to London they made time for us. The people in the office were very friendly and communicated very well with us while the people in the workshop made time and were able to do a repair at the spot. Amazing service, thank you so much. You really helped me out🙏!

The sales support from Mia was great otherwise score would have been lower, but they sold me a second hand Audi A5 Sportback ‘21 with a tyre which was from 2013 and although it was road legal tread it perished in 4 months costing me £260. The car also has a rear demister that doesn’t work with the light coming on for 1sec but not doing anything which they didn’t pick up with their ‘supposed 140 odd point’ checks. A lovely car but disappointing level of checks before they sell a car.