Bexleyaudi Avis 

I recently had the pleasure of working with Anh Vu Le at Audi- Bexley and I can confidently say it was one of the best car buying experiences I've ever had. From the moment I enquired about a vehicle online- phone calls and emails Anh had a genuine willingness to help.

What impressed me the most was the fact that Anh took the time to understand my needs and preferences, guiding me through various options without any pressure. He provided clear and honest information about the car I was set on purchasing highlighting the features that matched my requirements.

Throughout the entire process, Anh was patient, friendly, and attentive. He answered all my questions thoroughly and made sure I felt comfortable with my choices. When it came time to discuss financing, Anh worked diligently to find the best options available, ensuring I understood every detail.

I truly appreciated how he went above and beyond to make my experience enjoyable. Anh even followed up with me a few days after my purchase to ensure I was satisfied and to answer any additional questions I might have had.

If you’re in the market for a new or used vehicle, I highly recommend reaching out to Anh at Audi Bexley. His dedication to customer service and passion for helping clients is truly remarkable. Thanks to Anh I drove away in a car I absolutely love and what I wanted !

Thank you, Anh for making this experience so enjoyable!

Bad company, if you're a woman, please don't trust them. I was sold a car by Andrew Egan, who is now working at the Beckenham Audi. He sold me a car that the water pump went the day After, no receipt no service history no warranty they took car back after I rang head office then I get a call back from Andrew Who was very angry that I rang head office. I complained because the fact that the water pump went, the turbo went, the car was full of water which I now know is a common fault with the car hence that's why the month after it was sold with a boot full of water in the battery compartment and when they finally fixed the water pump they kept it for a week longer because the bonnet was not closing properly which meant that after I bought the car on 2nd June, leaving from Bexley to come back down to Croydon the bonnet could've flew into the windshield, but now looking at this sale and the service history it said it was used and approved. It was inspected on 2nd June, but it couldn't have been inspected because so many things have gone wrong with the car. How did it pass the MOT when the bonnet was not sitting flush? How did all these things happen? Why did the turbo go? why is the car full of water? Why did Andrew offer Finance instead of offering me the refund I asked for? I bought the car on 2nd June and they had the car for 25 days after buying the car. Now, this has been going on for a year now. I wrote a Google review and was contacted by Kevin Dunlop from Audi Bexley telling me to take it down as it was effectively putting a bad light on his company. I then asked why i should, especially since I'm telling exactly what has happened to me. He then told me he would try his best to sort something out if i do take it down? So he then proceeds to tell me that they can only offer me is £8,000, for my car after I paid £15,000 last year. I told him this is completely unacceptable, but his reply was that I should take it through the legal channels as he can't offer me anything more than that. He now tells me that they are coming back for their courtesy vehicle and returning my car, which has not been fixed in any way. So now I'll be stuck with a car that is not good at all with a legal battle on the way. STAY AWAY FROM AUDI BEXLEY!!

Recently bought a car from this dealer. Happy with the service I received. I also took out a service plan and have a warranty so will be with this dealership for some time. I continue to be happy with all my interactions. Polite staff, who work to accommodate your needs and help in anyway possible. Location is also help for this like me considering taking out a plan (which I feel is worth it for peace of mind) Would and have recommended this Audi dealership.

Took my Audi Q3 into Audi Bexley with 2 faults on the door locking system. Audi told me I needed all 4 locking sensors replaced at a cost of over £1700. Went to collect my car after work completed only to find both faults still present. Clearly my car was not checked and clearly the work carried out was not necessary. Faults were then fixed by replacing the two rear door locks. So I’ve been charged £1700 for work that was not required. Have sent 2 complaint emails to Audi Bexley but had no response. I will be emailing their CEO direct and going back to visit them. Avoid this dealer like the plague!!

Experienced a disappointing service at the dealership. Basic things like resetting the tyre values after a change was not done leading to tyre pressure lights beeping soon as i drove away 😣. Approved a repair quote on Audi cam site but later discovered they only offered the most expensive tyre option without disclosing other choices, violating consumer duty regulations on providing enough information for an informed decision. I only found out when i looked at the paper work after i picked up my car. Paid for a repair I didn't receive and struggling to claw back the amount from Bexley Audi. Will steer clear of this dealer in the future. Harold Wood / Walton Audi gives much better service!

Quite awful. Visited to look at a Q5 with an eye to buying new and wanted to physically sit in one, talk through the options etc.

Surprised despite the size of the showroom there were only 3 models, all e-Trons on display.

Despite looking at models in the showroom itself and spending time on the forecourt looking at models, no one bothered to move from their conversation with colleagues to even acknowledge us.

So needless to say, bottom grading on service. Staff need to be trained on retail 101.

Will give Finchley Road audi (part of a different group) a try around work hours. Maybe they'll be more inclined to engage with an almost made up mind customer

I purchased a car with Anh, and he was great! He sourced the vehicle so quickly, in my budget and the car was exactly what I was looking for. Couldn't be happier and I will be sticking with Anh and Audi Bexley going forward. Would highly recommend!

Resolving issues
I made an appointment for hire purchase of the vehicle with Mr Bedul . I received star treatment from the receptionist to the consultants. Enjoyed the free coffee and biscuits. Mr Bedul explained to the 3 choices and chose one that suited my needs. Very quick and efficient service. Got my contacts e-signed within 24hrs. Got after. Care call from Aaron. I would definitely recommend BEXLEY AUDI TO MY colleagues .

Absolute joke of a dealership. Purchased a £70k Q7 vorsprung and paid £500 for the autoglym lifeshine. Upon collecting the vehicle, vehicle was not valeted or prepped, i had been told it was valeted and prepped and that the lifeshine had bee applied. When i went to collect it, the car was in an absolute s**t state, pet hair and mud everywhere. Also autoglym lifeshine was not applied to the vehicle as it did not have any hydrophobic effect also water was not beading off the paintwork. Word of advice for anyone that is looking to purchase a new or approved used vehicle would be DO NOT fall for this crappy lifeshine scam if it is offered to you. My advice would be contact a proffessional detailing company and have them apply a proper ceramic coating to your vehicle it will cost around the same and you will get amazing, super hydrophobic and durable results. After reporting the issue and asking for a refund they said the will process it. Been 7 months and haven’t received anything. Then they were making excuses saying how they have already ordered in the product waiting to be applied and they can’t issue a refund. Sorry but after the poor BS service i have received i don’t want any lifeshine applied. This dealership is all about the commision and pushy sales tactics. My advice would be avoid this dealership at all costs!!!

Yosh Ozer was super helpful today, it was just an MOT, but he was very clear and recommended what we needed to get done in the future…not pushy but helpful, and exactly what I’ve come to expect from Audi. Cheers

Awful after sales service. I’ve spent tens of thousands of £s at Audi Bexley in the last six years (A8 A6 and an A1) and when my A8 recently went wrong I asked for a diagnostic test on the 48v battery that cost me £1900 and only lasted 2 months. The alternator took 3 months to arrive and so I had to buy another battery and a 12v battery. All in all I spent £7600 on batteries and all I asked was for Audi Bexley to run some tests on the failed 48v battery and they insisted on charging me £150 to do so. I would have paid it but given the defensive stance/“push back” I think I already knew the outcome and I wasn’t even convinced they would run any tests. My A6 took 6 Audi Bexley assessments on why the alarm kept going off in the early hours of the morning. They always said the tests concluded nothing was wrong. When I eventually escalated matters and they took the A6 in and eventually did some proper tests and found a fault and fixed it. Why they didn’t do this first time round I do not know. SO…. I am no longer wasting any more time or money with Audi. They push back and you realise that you are not going to win this one BUT why should I be fighting them in the first place. I thought I was a valued customer. No such thing in Audi world. Shameful.

A big thank you to Anh for all his help! He made the process of choosing a new car very simple and straight forward. He was extremely professional and efficient throughout. Highly recommend.

Very poor service, no dates available and didn't accept my audi warranty

Brought a car from these. When purchased the car they was a windscreen chip which they agreed to fix but then changed there mind and said I could have it fixed at cost price. Got emails proving all this. now got to take it further to the motor ombudsman. They never return emails either. be very careful if you have to deal with Kieran or aaron. They will sell you the car and then don’t care what happens absolute joke. No customer service

I recently purchased a second hand car from Bexley Audi and dealt with Wesley Proderick who was great to deal with. He was not pushy, very accommodating and knowledgeable on the vehicles he showed us. He took my wife and I through the various finance options and made it clear the pro's and cons of each option, but did not pressure us to make a decision. After agreeing to purchase the vehicle we arrived on a Saturday to collect the car and whilst going through the final administrative process I noticed a small dent in the door of the car. Wesley immediately arranged for this to be corrected and this was booked in the next week and Wesley offered my wife his company car to use whilst the dent was repaired. Wesley said we could contact him anytime about the car and my wife has certainly asked him a number of questions since picking up the car on some of its functions and Wesley has been great in dealing with these questions. The company has moved over to a new digital agreement process and whilst this was ok, I can imagine that those not comfortable with electronic documents and e-signatures may find this problematic. Overall really happy with the car purchase and how this was handled by Wesley.

When will I receive my refund???

Once I receive the refund I will take down all what I put in social media.

- My bank are looking into it for fraud
- I have left multiple bad reviews about the refund as this has happened to multiple people.
- I have informed the CQC
- I have emailed the obundsman as you stated to do.
- I will be emailing the news shopper as I have had articles posted in the news shopper before and know people that work there.
- I have spoken to a few financial advisors who said I need to take it to a small claims court.
- Audi and Audi UK and the IT department are reviewing all phone calls and CCTV for the receptionists call. Funny how the receptionist has not mentioned anything.
- I have emailed watchdog who are going to investigate and broadcast it before end of year.
- Police fraud team have been informed.

That's why you have less than 4 star rating

This is going even further if not received by midday today

Terrible company ask for a part ex price on a used audi they have coming in and no call back must be really busy and not need the business all the staff need the sack

Booked my car in a month or so back to fix a loud door rattle. Diagnosed the issue successfully (with a pleasant and helpful technician - Chris). However, the fix that they applied did not work and within days, the rattle was back, even louder and more consistent than before. So a paid day off from work wasted basically.

So I re-book the car for today, having been told by the service person on the phone that I would have to leave it with them for the day but to collect it at the end of the day (like last time). This morning, I arrive there nice and early and the service staff struggle to find my booking. Half an hour later I get called over to the service desk to be bluntly informed that I will have to leave the car overnight for a full investigation. I made it quite clear that this was not the case when I booked it, and that they had already investigated it and found the issue! Also that was a non starter as I needed the car for work the following day!
However, the leaving it overnight insistence was maintained, leaving me with no choice but to leave with the car.
So another paid day off completely wasted and an appalling way to treat a customer. The old Whitehouse Bexley would never have performed this badly frankly.

Customer beware.

I had booked my service in with Audi a few months before the date needed. A lovely lady Gee rang to confirmed the time/day and to make sure I was booked in for the correct appointment. When arriving to check in, Gee greeting me and took me through step by step what was going to happen. She called me when the car had been done and ready for collection. She was fab! Very informative and understood all options.

When I purchased my car Jake was excellent. Following the purchase of my car I have never experienced such poor service. I will never buy through Marshalls again. My calls were not returned and neither were my emails, whole string of events after. Very very disappointing.