I just have to say that my experience has been absolutely lovely and amazing, all thanks to Susan. She works there and has gone above and beyond to make my experience exceptional. Susan genuinely care... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We order doughnuts regular from BFP For are small bakery ! They are always super quality ! Great service over the phone super helpful and delivery is normally next day or two days max ! Thank y... Voir plus
L'entreprise a répondu
A great company which really does try to go the extra mile in regards to customer service. I've dealt with this company for a few years now and although not always have certain items in stock the love... Voir plus
L'entreprise a répondu
Customers service is very good ladies (suzan) on the phone make sure u gat the service u need .they help me with the price and if I'm short on minimum order she still make sure I get the free delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1932, BFP has supplied bakeries, patisseries and cake makers with wholesale bakery ingredients for close to a century.
Coordonnées de contact
Old Run Road, LS10 2JH, Leeds, Royaume-Uni
- 01924 223 710
- shop@bfp.uk.com
- bfp-xpress.co.uk
4,5
Excellent
111 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
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My order was delivered within 60 hrs…
My order was delivered within 60 hrs from placing the order,for some reason it got held up in my local depot (24 hrs)it showed up as delayed on the trackng details, it wasn't a drama as I was also waiting for 2 other orders via a different mailing group . DHL were in charge of this delivery, I have had past good experience with so on the whole no problem the items were also in good condition, many thanks.
29 novembre 2023
Réponse de BFP
Hi Alan,
Thank you for taking time out to leave us this review. Although you did mention a small hold up at DHL, its good to hear that your goods were still received within the lead time we indicate for transport.
All we can wish you now is Happy Baking! And thank you once again for buying with BFP.
Regards,
Web Team.
Réponse de BFP
David,
Thank you for taking the time in leaving us this review. It's great to hear, and I will share your comments with the wider team.
Regards,
BFP
Excellent delivery timing
24 novembre 2023
Réponse de BFP
Jason,
Thank you for taking time to leave us this review which is much appreciated.
We will pass your comment onto the packing and transport team.
Regards,
BFP
What happened to service
Having been a customer of BFP - formerly Kent Foods I have to say that the service has been awful recently.
there have been issues with my last three deliveries and I am constantly chasing up to find out where my goods are. Centralisation of my Edinburgh depot has been a real own goal in my view. The team in Edinburgh were good and the goods which are a max of 30 mins from me now have the carbon foot print of a small nation as my goods now go on an overnight service from Central Scotland to Aberdeen, inverness, Pitlochry, Perthshire before coming back to me in the central belt to be delivered!
Not sure the transport team in Leeds really understand the layout of Scotland if that's their Journey plan! I know I am a small customer but I think I now is the time to look for a new supplier. sorry to see the end of an era!
22 novembre 2023
Avis spontané
Réponse de BFP
Hi Helen,
Just wanted to acknowledge your review. We have passed this onto the senior team in Scotland to look at. Please accept our apologies, but if not already a member of the management team will be in touch ASAP.
Regards,
BFP Web Team
Great company
Great company, speedy dispatch and delivery. Couldn't fault bfp and Arnold for the communication and contact. Will definitely again!
14 novembre 2023
Avis spontané
Réponse de BFP
Dear customer,
Thank you for leaving us this review and especially taking time out of your busy day to do so. We will pass your comments onto Arnie, it will put a smile on his face this morning (although he's always smiley).
Thank you once again for choosing BFP.
Regards,
Web Team.
Excellent product fast dispatch and…
Excellent product fast dispatch and delivery at a very reasonable price will definitely use them again highly recommend
20 novembre 2023
Réponse de BFP
Valued Customer,
Just wanted to say a BIG thank you for taking the time in leaving us this review. We are delighted to hear that you will be back soon to buy your ingredients from BFP.
Regards,
Web Team.
Great customer service and delivery…
Great customer service and delivery notification updates. Thanks BFP and I look forward to ordering again soon
14 novembre 2023
Réponse de BFP
Thank you for taking time out of your baking to leave us this review. We will pass your message onto the team since we truly believe its a 'team effort' when it comes to our customer orders.
May we take this opportunity in thanking you again for ordering with BFP.
Regards,
Team BFP
I received my order in 24h ,fast…
I received my order in 24h ,fast communication with the team
15 novembre 2023
Réponse de BFP
Dear customer,
Thank you for taking the time in leaving us feedback regarding your recent order with BFP.
Happy Baking!
Regards,
Team BFP
We found the experience Good
We found the experience pretty straightforward. We didn't speak so anyone and the order arrived ;-)
13 novembre 2023
Réponse de BFP
Hi Tino,
Thank you for taking time out to leave us your review which is much appreciated.
Great to hear everything was straight forward and your goods came on time :)
Regards,
Team BFP
Réponse de BFP
Hi Kathy,
Thank you for taking time out of your baking to leave us this review which is truly appreciated.
We will pass your comments onto the team, since its truly a team effort here at BFP.
Thank you again.
BFP Team.
Fab product and fast delivery.
30 octobre 2023
Réponse de BFP
Dear Customer,
Thank you for taking the time in leaving us a review on the products you have purchased from BFP and delivery.
Happy Baking!
Regards,
Team BFP.
Réponse de BFP
Dear customer,
Thank you for taking time out of your baking to leave us this review.
May we also take this opportunity in thanking you once again for shopping with BFP for your bakery ingredients.
Regards,
BFP Team.
It wasnt bfp express,they were…
It wasnt bfp express,they were brilliant! - it was DHL....
ARNIE WAS BRILLIANT SCHWARZENEGGER WOULD BE PROUD OF YOU - ILL BE BACK!
1 novembre 2023
Réponse de BFP
Hi Paul,
Thank you for taking the time in leaving us the review. We did hear reports from both Arnie & Gareth in the office regarding your order and I believe these were taken up with our carriers immediately.
Assuring you our best attention at all times.
Regards,
Team BFP
An excellent company always helpful…
An excellent company always helpful customer care is wonderful.
Products are great quality and competitive prices.
30 octobre 2023
Réponse de BFP
Joanne,
Thank you for taking the time in leaving us a review, and of course buying your ingredients from BFP.
We will pass your comments onto the team, since its truly a team effort.
Thanks again.
BFP
Time
I had to phone to ask where my order was going to be delivered a week after I’d ordered and had not been dispatched
26 octobre 2023
Réponse de BFP
Peter,
Thank you for taking the time in leaving us this review.
May I apologise for any inconvenience caused however, I believe Arnold explained that unfortunately this was not in stock in your local hub and we did encounter an issue with the transfer.
Following your call yesterday with Arnold he did ship it out of our Hunslet depot via carrier on a 24 hour service.
Once again apologies for the confusion, and this is something which we are working on regarding all web based orders to ensure it doesn’t happen again.
Regards,
BFP Web Team
Product was good
Product was good, delivery was unsatisfactory. Courier left food item outside and sent email stating delivery was signed for. In fact driver didn’t even ring doorbell! If it had been raining product would’ve spoiled.
24 octobre 2023
Réponse de BFP
Nick,
Thank you for taking the time in writing this review. Apologies for the courier, and we will bring this up with them. This is exactly why we read our reviews, to highlight any issues and raise them with the departments responsible.
Can we take this opportunity in thanking you again for using BFP.
Regards,
Web Team.
CHERRY PIE FILLING
ABSOLUTELY FANTASTIC SERVICE DIDNT EXPECT IT SOON THANKS GUYS 100% RECCOMEND THESE GUYS
24 octobre 2023
Réponse de BFP
Dear customer,
Thank you for leaving us this review, we do truly appreciate it.
Regards,
Web Team
Good price and fast delivery
24 octobre 2023
Réponse de BFP
Sean,
Thank you once again for buying your ingredient from BFP and leaving us this review.
Happy Baking!
The Web Team.
Happy customer
Very easy to order. Email to say it would be delivered in 4 to 5 days. It turned up in just 2 days. Happy customer.
24 octobre 2023
Réponse de BFP
Hayley, Thank you for your comments. BFP have recently reviewed how some of our goods are despatched, and this is the result.
May we take this opportunity in thanking you for ordering from https://www.bfp-xpress.co.uk
Regards,
'Team BFP'
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