BIBO Water Avis 458

As a new customer to BIBO, I was really impressed with how the Nova machine looks — it’s sleek and clearly designed to stand out. Unfortunately, that’s where the positives end.

The machine has ongoing issues. It repeatedly resets itself due to what appears to be a software fault, and more concerningly, it now dispenses hot water into the drip tray, which has already led to water spilling onto my worktop. This isn’t just inconvenient — it raises genuine concerns about safety and potential damage to surrounding appliances.

To be fair, customer service has been responsive and helpful throughout, and I have no complaints about their support. The real issue is the product itself.
What’s frustrating is that these problems are clearly not isolated — they’ve been raised elsewhere — yet there’s been no transparency or proactive communication to customers. Meanwhile, the machine continues to be marketed as a premium, “flagship” product, which simply doesn’t reflect my experience.

For comparison, my previous Virgin Pure machine was reliable and never gave me any of these issues. I was told the Nova would be a significant upgrade, but in reality, it hasn’t come close.

I would strongly encourage other customers to speak up if they’re experiencing similar problems. A machine that unpredictably dispenses hot water and leaks is not just faulty — it could potentially become a safety risk if not addressed properly.

At this point, I can’t recommend this product after now 2 faulty machines .

Very experienced engineer good character and overall excellent job she done to my Bibo machine .

Professional, problem dealt with expertly.
Good customer service.

Reinstallation of existing BIBO machine, easy and quick booking system, regular updates and installation by Jason professional, clean and would highly recommend.

Tasha was fantastic. She knows her machines! Professional and methodical. It was a real treat to have someone who can give such good customer service.

Love the product. wouldn't be without it now. engineer that came for the recent service was lovely

I would like to Thank my usual Bibo engineer Tasha in Portsmouth for always delivering a high level of care and customer service at every visit. From detailed explanations, to demos and fixing any major/minor issue on the day leaving me with peace of mind every time, very easy to talk to and understand, amazing personality, such a pleasure to meet Tasha at every visit, very clean and tidy, respectful, excellent qualities every engineer should have.

Also Jasmine from admin customer services at Bibo has been amazingly helpful, prompt responses to my queries, sent out parts next day delivery, dealt with my queries very efficiently. Was a pleasure corresponding with Jasmine offering a high level of customer service and care.

Overall great experience being with Bibo for years.

I have been a customer of BIBO since 2011 and the customer support has always been very attentive when I have had the need to contact them, whether it is by phone or email, as service that is sadly lacking with a lot of companies these days. Kayleigh, has been my main point of contact and she has always treated my issues with care and thought. The service personal are brilliant, too. Nothing is too much trouble for this company and I would recommend them to anyone looking for an instant hot & cold water solution for their home.

We have just updated our Bibo which we had for years to the new Nova and are very pleased with the smart new model. The very pleasant Engineer dismantled the old machine and took it away and set up the new one in about 30 minutes. Showed the basic controls which I adapted to our specific needs. All very efficient so very happy customers!

Information given during my phone call was great. Easy to arrange service visit.

Outstanding service provided by Tasha, better than anyone I’d. She knew our BIBO inside out. Thanks Tasha!

I have 4 rental Machines with Bibo and so far the service is great and their customer service team is always active and steps in on time if there is any issues. Highly recommend!

Jason was exceptional, extremely polite, knowledgeable-able and a great personality. He was efficient and a great asset to the company. We will happily have him again and he went above and beyond to help us.

The engineer was great was quick and left no mess. Although I had only seen him the week before when he came to fit our new bibo, as 2 days after fitting it developed 2 problems. 1 the ultraviolet light which is what the engineer changed. The other is a bit more complicated as it's a software fault which has not yet been fixed, so unfortunately we are not able to use the personal programming on the unit

I have found all the staff at BIBO to be knowledgeable, professional and friendly. Nothing is too much trouble.
It was quick and easy to set up our lease and the engineer that came out to fit it for us was great.
We have unfortunately had to get a replacement as the first unit became faulty but even this was dealt with efficiently.

I’ve been using a Bibo hot/cold water dispenser for over 3 years and have always been happy with it. After moving home recently, I decided to stick with Bibo and upgrade to their newest model — definitely the right choice.
The new model is a fantastic improvement: easy to use, the advanced preset functions are really handy, and overall it feels like a premium upgrade. The moving and installation process was smooth thanks to their great technical support, and as an existing customer they even waived my installation fee — a gesture I really appreciated.
Highly recommend Bibo for anyone looking for a reliable, convenient, and high‑quality water dispenser.

An excellent product that I wouldn't be without.

Engineer visited us to do a minor repair, he introduced himself and remedied the fault quite quickly. He was a pleasure to be around and was full of hints that we had not thought of as we were such longstanding owners of a Bibo, if in any doubt do not hesitate to buy a Bibo, you will never regret it. Some say Beebo (We do!) and others say Bibo (short sounding I). Whichever you choose do not hesitate to get one of these machines

Very helpful, friendly and efficient

Dealt promptly and courteously with my enquiry and the engineer was very efficient and very friendly.