Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Voir plus
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Voir plus
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Coordonnées de contact
259 Canning Highway, 6158, East Fremantle, Australie
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
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We find Bicton Travel especially our…
We find Bicton Travel especially our travel consultant Julie Mcmillan to be a wonderful and professional person to handle our travel arrangements. Nothing is to much trouble and her expert knowledge is wonderful. We can go away knowing everything is in place and our trip will run smooth. Customer service from all Bicton travel consultants are first class.
4 juin 2019
Avis spontané
Good service
Good service, very helpful and well trained staff. Couldn't fault
4 juin 2019
Avis spontané
TEY ARE VERY HELPFUL
TEY ARE VERY HELPFUL
HAD NO TROUBLE WITH BOOKINGS
AND CLOSE BY TO SEE THEM PERSONALY
4 juin 2019
Avis spontané
Very happy with Bicton Travel service.
4 juin 2019
Avis spontané
"Personal Travel Consultant" Experience without the price tag!
We have our "personal travel consultant" Michele who does an amazing job every time we book a holiday. Michele listens to what our holiday wishes are and helps us to find the best way to make these happen in the most lovely, but also most economical way.
Michele truly takes her time to check all options, suggest alternatives and nothing is asked to much!
She keeps the line of communication open and provides excellent customer service, before, during & after our holiday!
We couldn't recommend Michele & Bicton Travel highly enough!
Stuart & Gina Irving
4 juin 2019
Avis spontané
Very happy with service Rhian provided…
Very happy with service Rhian provided for our trip
4 juin 2019
Avis spontané
Nic ton travel are the best travel…
Nic ton travel are the best travel agency, and Hollie McCann is simply fantastic.
4 juin 2019
Avis spontané
A very professional group of people.
4 juin 2019
Avis spontané
Bicton Travel is very good as what they…
Bicton Travel is very good as what they are doing. One of the few travel agencies that actually make any holiday run smoothly. Thank you.
Only agent we use since we first tried them last year.
4 juin 2019
Avis spontané
Great service,
4 juin 2019
Avis spontané
Highly organised
Highly organised, knowledgeable, friendly and professional staff. Nothing seems to be too much trouble.
3 juin 2019
Avis spontané
Have been very happy every time we have…
Have been very happy every time we have booked using Michele Fraser. Very professional.
2 juin 2019
Avis spontané
Bronwyn was very helpful and made…
Bronwyn was very helpful and made booking for our trip easy.
31 mai 2019
Avis spontané
Excellent personalized service always
31 mai 2019
Avis spontané
Bicton Travel
I found Bicton Travel to be very professional in arranging my trip to NYC, their consultant was friendly and very knowledgeable
I would have no hesitation in recommending Bicton Travel
30 mai 2019
Avis spontané
We got great help and in a quick time
30 mai 2019
Avis spontané
Good service and friendly staff
30 mai 2019
Avis spontané
MY FAMILY ALL USE BICTON TRAVEL AND…
MY FAMILY ALL USE BICTON TRAVEL AND HAVE DONE FOR A LONG THEY HAVE RECOMMENDED IT TO A LOT OF PEOPLE
29 mai 2019
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