bigbasket Avis 

People don't understand English and they don't know what they say.If you have allthe time in your life then only go for big basket. Big basket is worst then the pending cases we have in India.

Pathetic Customer service and return/refund policy. I have ordered fruits and vegetables from BB on 13th April 2024. The apples I received is all are rotton and worms inside. I raised the concern immediately with their app customer support. In first step there is no option for uploading photos of product. Directly they ask for return slot page. I got the return slot on 19th April 2024. So perishable items are we have to keep almost week and wait for pick up.. What kind of service BB are providing? Just becoz of TATA we shifted to BB. But seems it's bad decision. Pls don't install the app or buy from Big basket.

The delivery partner named Sheetal ben vas Avery polite and hard working person.
Should thinks about her growth.

My orders don’t get delivered in the delivery slot booked by me and get cancelled by them without informing me. They lie blatantly and give frivolous excuses like not allowed inside by security and my number was not reachable which are both shear lies. On raising the issue with customer care only shallow promises are made and no action is taken to resolve the issues. This is not a one time experience. I have gone through this hassle multiple times over the last two years. Pathetic level of services and heights of unprofessionalism! They should just shut shop as they don’t value their customer’s time.

Ordered vegetables on big basket and cauliflower delivered was full of fungus and in very bad condition...there was no quality control at all and when the issue was raised there was no support at all

Customer support is not good, too much worst, delivery agent cancel the order without informing, since 2 days I'm trying to connect customer support, no response. Don't install this app, Hyderabad, telengana, india

We ordered some products and after 2 days from order they canceled without any information. When we contacted to customer care four times and they are also not supportive and didn't not respond. They said our senior team will contact you but we never received call from their side.

Service and quality have degraded over a period, now it's worst at it's peak. I ordered fruits and veggies from attapur big basket, anyone and everyone can be a delivery executive without proper background verification..this is the scary part. The person was so unprofessional and on top if it worst quality products. I have got rotten fruits and to return them I had to reach to customer support more than 3 times. No one even bothered.

It is hard to believe it is TATA Enterprise looking at the customer service. They care a damn for their commitments when I raise a,query / complaint on the product delivered. They only give false promises that the mistake would not repeat again. I have been complaining about wrong delivery of a product for which I have subscribed and delivered alternate days. For the laat 3 deliveries I am receding a wrong product and inspite of complaining on every delivery, they still are repeating the mistake. Unless the top management takes serious note of this BB will never improve.

In every order, you will be charged extra from the "charges for weight change" in the previous order and they will increase the price of the product from the time of order to the time of delivery without customers knowledge or consent. I have been proud of Tata enterprises but now I doubt my own common sense and can't believe that this could be Tata policy in which case my country on the whole could be a fool!!!!? Then the problem is bigger than the 22.75 rupees extra for the increase of few grams of produce that they changed me! In smaller context; they are cheating the customer by increasing prices from the time of order to the time of delivery by their own wish on the pre-paid orders without customers consent and outright cheating them.

if there is an option to give the rating below 1 star definitely i will give that one. one of the worst services provided, none of the customer representative properly respond,without delivery they deducted the amount and then every morning we have to beg that please sent us back our deducted money.

I have ordered certain groceries and other items to my mother's place who is old and cannot walk much. Order was not delivered after 4 days of delivery date. When i contacted customer service, i always get a response someone from their team will call me. This happened 4 times and no call. Very Pathetic service

The delivery service of big basket is pathetic. Within two days I have received one hour late everytime. If you have value for your own time then please don't order through big basket.

Worst customer service. Tried to place an order on June 17th. After applying the voucher and entering card information during payment phase, the place order button did not activate. Since then have dealt with various customer service reps (BTW the toll free call is not toll free) over phone and via email. The tech team member acknowledged that the card was legit for the coupon, but til date no resolution despite promises of getting back. Now they have even stopped responding to emails. Do not recommend this store.

I ordered and I had paid online .. but they delivered my order at wrong place and the man called me and said mam we are sorry .. can u please cancel the order .. we will return your money in your wallet . . And still I didn't received my money..4 hours ho Gaye hai ..
Its his mistake .. . And they give me excuses.. ..

I have place ordered yesterday and waited for the product to be delivered by yesterday afternoon, but they have failed to deliver the product post paying money
Even today I was waiting for the product to be deliver they have canceled the product without any informing when I called the customer care executives she convey that your products is canceled due to non availability I haven't got any information from them
I have to make call and find out for reason
There's no communication from the team
Now to refund the money they are taking 48 hours why should I wait so along to get my money????? poor service lack of coordination no communication

The order is not delivered as per the scheduled time slot. I placed the order on Saturday 3rd June and the time slot was given on next day 4th June, Sunday but the order got cancelled automatically without informing me and they mentioned that customer did not pick the call which was wrong. I did not get any single call from bigbasket team. This is not the end, the order get cancelled on Sunday, Monday and Tuesday as well automatically and delivery shows the next day. Customer care is useless and they just get the complaint and do nothing. They said to reschedule the call with senior but did not received the call.

This is the worst online shopping app I have ever shop. This is the worst company of TATA.

Do not buy from BigBasket. I give zero star to Bigbasket.

They are trying to steal minor money from each transaction if its cod or by wallet.... they deduct more from the wallet and adjust lesser amt in te bill te difference is 5 to 6 rs so u dont notice or even if u do u just let it pass...but i wont

Big basket delivery persons are rowdy element attitude.
We never order Big basket.

Customer service is useless. They have sent a wrong product and when an exchange request was pla ed thet came again with a lower quality product. Now i sm unable to generate a puck up and return the product and it takes hpues to message the customer service people. They just log out if they cantcresolve an issue and we have to explain the issue to each person all over again. Waste of time. Useless service