Blinkit Avis 

Blinkit has now lost its basic customer service etiquette. They now expect customers to directly talk to brands if there is any product issue. And they are taking no responsibility for faulty products. I got a completely dried up Renee product and they are asking me to contact the company. Why? Did I purchase from Renee site? So basically now they will give customers sub standard products and we have to accept it or fight with brands directly!!! Rather buy from local kirana or Big basket.

Also they promised some Rakhi gift of 2 chocolate boxes on a certain purchase amount. That too they didnt send.

Basically company on the way down as far as customer service is concerned.

pathetic service I ordered fruit 10th August it's didn't delivered to my home customers support is zero no refunds till date Shame on you guys chat support is super awful no sense how to resolve issues

Pathetic packaging as they send your eatables and washing items like soap detergent together in a small size paper bag that is always torn .

Very disappointing experience with Blinkit. The service was extremely poor, and the whole experience was frustrating. The delivery/service did not meet expectations, and customer support was not helpful in resolving the issue. For a company that promises convenience and quick delivery, this was nowhere close to acceptable. I would seriously think twice before using Blinkit again.

I ordered chocolates/sweets from Nagpur and received one box damaged and already opened. After I raised a complaint, I was informed that I would receive a refund within 24 hours. However, the refund has still not been initiated. Additionally, the delivery partner forcefully collected the product from us without providing any confirmation or resolution regarding the refund. additionaly he took the picture of my brother's aadhar card

Blinkit is honestly becoming a nonsense app that seems to have no accountability towards customers. My recent experience has been nothing short of harassment and a complete waste of my time and energy.
They don't seem to properly check products before dispatching them. On multiple occasions, I have received expired or nearly expired edible products. In this particular order, I noticed the issue before accepting the products and asked the delivery partner to either replace the items or cancel the order. Instead, he forcefully handed over the products and marked the order as delivered, despite my refusal.
To make matters worse, a Hashwow 24-in-1 Screwdriver Set included in the same order was clearly defective and had manufacturing issues. Some attachments don't even fit into the socket, the case is not magnetic as advertised, and the screwdriver itself has practically negligible magnetic strength. The product is therefore not usable and is of no use to me.
I contacted Blinkit's customer support through the app, only to discover that there is no proper option to return or replace the defective product. I was directed to email them and then had to wait 24–48 hours for a response. After providing photographs and videos clearly showing the defects, they simply asked me to contact the manufacturer.
What is the point of customer support if, after receiving a defective product and providing evidence, Blinkit refuses to take responsibility? They refused a callback, refused further escalation, refused a return and refused a refund—without even sending anyone to inspect or verify the actual defect.
This entire experience has been ridiculously disappointing and exhausting. Customers should not have to spend hours chasing a company for a basic return/refund for a defective product, especially when the evidence has already been provided.
Blinkit needs to seriously improve its quality checks, delivery practices and, most importantly, its customer grievance and escalation process. Customers' time, money and trust have value too.

Bhut bhut bekar sarvice hai call tak nhi kiya or Mera order cancel kar diya refund bhi let karte hai logo ka paisa kha rahe hai beth kar etne bekar toh delivery boy hai bat karne Tak ki tamij nhi hai customer care number bhi nhi hai koi customer ki bat tak ense suni nhi ja rahi hai

I was a very happy regular customer, buying daily from BLINKIT. Unfortunately many drivers doesn’t do their work properly leaving the package in wrong locations or do not delivering full items, before there was a good customer service so it was ok, now it’s a shame. We can only comunicate through email and any case is closed without a resolutions. BLINKIT has became a SCAM. After not changing spoiled items several time this month, today they have not refund after the driver left the package somewhere else, no matter how many times we provided the appropriate location. Even with full order missing, the service didn’t refund me.
This is not the first time, only today it was around 500 IRN. It’s shame that they don’t refund nor the is a way to rise an higher complain.

I am extremely disappointed and will keep on writing bad reviews everywhere if not giving back what stolen.

Very disappointed after sales service. I received tata tea damaged packet i complaint immediately they ask for photo or video i sent video of damaged packet and they replied you can receive your refund in 4-5 working days. Till today after 15 days gone i not received my refund even i reposted my complaint 6-7 times there are no voice call number. I was regular customer after this incident i stopped. Never use blinkit very bad service

Worst delivery experience. Took money and said can't deliver to location. When they already knew the location. Agent said delivery agent called multiple times where I did not receive a single call in a location were jio mar and Bigbasket delivers. Every month

Very bad
Very unprofessional
Not ready to replace the order if we have any issues
Policy written for 7days replacement
But they don't accept
They are fraudsters

I had been a regular Blinkit customer, but this experience has completely shattered my trust.

I reported a missing item from my order. Instead of informing me upfront that my complaint would not be considered because of the 72-hour policy, the support team asked me for my order number, invoice, and other details. After multiple email exchanges and follow-ups, I was finally told that the complaint could not be investigated because the 72-hour reporting window had expired.

The most frustrating part is that this was communicated only after wasting my time. If the policy alone was going to be the basis for rejection, why wasn't I informed at the beginning?

Every email I received was nothing more than a copy-paste of the same "72-hour policy." There was no genuine investigation, no ownership, no attempt to understand the issue, and no effort to resolve the complaint. Eventually, the case was simply closed without any meaningful resolution.

To me, this reflects a company culture where rigid policies seem to matter more than customer satisfaction. It leaves the impression that retaining customers and resolving genuine concerns are not priorities.

I've decided to stop using Blinkit, and so has my family. I will also be sharing this experience publicly so that other customers know what to expect if they ever face a similar issue.

Extremely disappointing customer service.

Always damaged products and worse are the customer care people who call you to further harass . Blinkit needs a serious look into their quality teams and customer care people . You are earning a lot of bad name

Very disappointing experience with Blinkit, Porwal Road. This is not the first time I have received spoiled milk on the same day as its expiry date. Today, I received milk with a use-by date of 16 July, and when I opened it, it was already curdled and unfit for consumption. Dairy products should never be delivered in this condition. A refund alone is not enough—this is a serious food safety issue that puts customers' health at risk. Blinkit must immediately improve its quality checks and stop delivering near-expiry or spoiled milk.

"Very disappointing experience. My order was incomplete, but I was charged for all the items. Despite reporting the issue, I have not received my refund yet. Customer support has not resolved the problem satisfactorily. I expected better service from Blinkit.
Do not order from Blinkit in online payment mode

I purchased an Omron HEM-7090-L blood pressure monitor from Blinkit. Unfortunately, I found the cuff design to be uncomfortable and difficult to use correctly which gave me incorrect readings. In my experience, it did not fit well enough for me to feel confident while taking blood pressure measurements.

I contacted Blinkit within 72 hours of receiving the product and explained that the monitor was not suitable for me because of the cuff design. However, I was informed that the item was replacement-only and my request for a return was declined. I also requested a one-time exception, but this was not considered.

I understand that policies exist, but I was disappointed that there was no flexibility for a medical device that I genuinely could not use comfortably. I hope Blinkit considers handling such situations with greater customer empathy in the future, especially when the request is made promptly after delivery.

BLINKIT IS A PURE FRAUD! TOTAL SCAM ALERT! 🚨❌
Do NOT download this app and do NOT waste a single rupee on Blinkit! They are running a massive scam by delivering fake, counterfeit, and dangerous products to unsuspecting customers.
I just received a completely fraudulent item in my last order. It is an absolute joke. Worse, their customer support behaves like a criminal syndicate—they flat out refused my refund despite clear proof. They stole my hard-earned money and went completely silent. Their customer service is nothing but a wall of useless bots designed to rob you.
A HUMBLE AND URGENT REQUEST TO EVERYONE: Uninstall Blinkit right now. Do not trust them with your health, time, or money. You will 100% regret ordering from them.
There are plenty of honest, reliable alternatives out there that do not cheat their users. Be extremely careful and stay far away from these thieves!

Swiggy is leagues ahead of these guys. Tried them today for a change for veggies. Apples were rotten from inside, cauliflower was brown n stems broken, peeled small onions were the size of regular medium sized onions. When I wrote e to them with photos they just day we can do anything about it as they cannot see the issues on the photos.
More important, we cannot do this over the chat, have to go n email. Swiggy does all this over the chat inside the app and mostly gives refunds, as they trust their customers.

I ordered 26kgs Royal bullet sonamasuri rice bag it's not good,filled with stones rice insects they are not even returning very disappointed.

I alwys find blinkit supply food article like panner expired date and argue aftr reaching out premises.
Should we call police and directly handover the supply incharge person. As if talk on customer care they least bother about expire food. I had made complaint at food quality inspector via mail about action need to be taken and raid at blinkit godown. I have video record also as proof.

Pls suggest what should we do who supply expired food articles