Easy quick response from a computer generated form, No human interaction. Just like any other insurance website these days. With insurance you only know how good it is when you need it. Hopefully we... Voir plus
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Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim for... Voir plus
It was very easy to navigate the site, adding or removing options as per my needs. The site does give you the opportunity to talk to a person if you need to which is great to see but I didn’t need it.... Voir plus
L'entreprise a répondu
it was easy to submit my details, a bit pricy, but then again,im now at an age,, where premiums go up, so i expect to pay more bigbluecover seemed to be the best value out of all the travel insurance... Voir plus
À propos de l'entreprise
À propos de Bigbluecover
Écrit par l'entreprise
Coordonnées de contact
Griffin House, RH10 1DQ,, Crawley, Royaume-Uni
- 01293 855 787
- bigbluecover@rockinsurance.com
- bigbluecover.com
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Easy follow smooth transaction vgc price
So, why only two stars? [I know there are three]
Their price was good, coverage seemed just right for our needs, and sign-up was easy. It's important to note that I have not travelled yet, so all I have is a piece of (electronic) paper for my money.
So, why only two stars?
[See update below for why it's now three stars]
My single-trip destination is Morocco (which I entered on the electronic forms).
When my email came through, the destination was marked as Europe. Now, I may be missing something, but my maps show Morocco as on the northern tip of Africa.
So I consulted the documents they sent (by email). None showed exactly what I booked - all referred to the Schedule. None contained the schedule, so I phoned up.
Here's what the agent said:
1. That the schedule is the body of the email (which shows my destination as 'Europe')
2. Morocco is in Europe (for them)
3. There is no written document I can have which tells me that
4. Most shocking... The agent would not (claims could not) give me a call reference number as evidence
I really hope I don't have to claim, because I am worried about having to prove that I stated our destination as Morocco.
The inability to confirm in writing that I am covered for what I believe I paid for is a signal failure for an insurer. Hence only 2 stars.
Up to three stars...
UPDATE: I also emailed this information to Big Blue. A customer care advisor replied confirming by email that my policy does indeed cover me for Morocco, apologising for the confusion. Whilst I should not have needed to send the email, the reply was quick and courteous (although did not suggest they may review their procedures). This earns Big Blue an extra star.
Easy to access this site and to…
Easy to access this site and to purchase the policy. Received my policy immediately after payment. Good value for money.
The quote for holiday insurance was far…
The quote for holiday insurance was far better than the other quotes that I received, the form was easy to understand and fill out, I would highly recommend this company for your travel insurance.
Thank you 👍
Very straight forward and good price
So easy to use
Good pricing and very competative cover…
Good pricing and very competative cover on offer
Very good price
Best reasonable price compared to all…
Best reasonable price compared to all the other Quoted
Repeat customer
Used Big blue for first time 3 years ago and had to make big claim, it was easy quick and they honoured it, will always use them even if they sometimes aren't the cheapest.
Very good very easy to go through and…
Very good very easy to go through and list your needs
East to use no problems here but I'll…
East to use no problems here but I'll be er truly know as I haven't had to claim
Easy to navigate and fill requested …
Easy to navigate and fill requested information good price compared to others.
Was so easy to do
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