Easy quick response from a computer generated form, No human interaction. Just like any other insurance website these days. With insurance you only know how good it is when you need it. Hopefully we... Voir plus
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Lisez les avis des autres
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim for... Voir plus
It was very easy to navigate the site, adding or removing options as per my needs. The site does give you the opportunity to talk to a person if you need to which is great to see but I didn’t need it.... Voir plus
L'entreprise a répondu
it was easy to submit my details, a bit pricy, but then again,im now at an age,, where premiums go up, so i expect to pay more bigbluecover seemed to be the best value out of all the travel insurance... Voir plus
À propos de l'entreprise
À propos de Bigbluecover
Écrit par l'entreprise
At Big Blue Cover, we love travel insurance that’s BIG on cover but small on cost. That’s why we offer a range of travel insurance policies, with three tiers of cover to help you find the right level of protection for your trip.
Frequent flyers can benefit from our Annual Multi-Trip policies, which can save both time and money by covering an unlimited number of trips throughout the year. If you travel less often or are planning a once-in-a-lifetime holiday, our Single Trip Insurance could be the perfect fit. With cover available for destinations around the world and optional add-ons for cruises and winter sports, you only pay for the cover you need for that special trip.
Finding out whether we can cover your pre-existing medical conditions is simple with our online medical screening process. You’ll be supported throughout your holiday with 24/7 emergency medical assistance and a free online doctor service through the Doctor Please! app.
Get a quote online in a matter of minutes.
visit our website
Coordonnées de contact
Griffin House, RH10 1DQ,, Crawley, Royaume-Uni
- 01293 855 787
- bigbluecover@rockinsurance.com
- bigbluecover.com
4,6
Excellent
189 avis
Demande des avis aux clients
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Good value cover
23 août 2025
Réponse de Bigbluecover
We're happy to hear that you find the cover good value. Thank you for your positive feedback!
Réponse de Bigbluecover
We're happy to hear that the cover is excellent. Thank you for your positive feedback!
Réponse de Bigbluecover
We're happy to hear that the questions were straight forward. Thank you for your positive feedback!
I would recommend thhois policy to all my…
I would recommend this policy to all my friends.
15 juillet 2025
Réponse de Bigbluecover
We're happy to hear that you would recommend our policy! Thank you for sharing your positive experience with us; we appreciate it.
It was very easy to navigate the site
It was very easy to navigate the site, adding or removing options as per my needs. The site does give you the opportunity to talk to a person if you need to which is great to see but I didn’t need it. Payment online is secure and all my documents were emailed very quickly after I purchased my holiday insurance. Really good price and a great product.
16 juillet 2025
Réponse de Bigbluecover
We're happy to hear that you found our site easy to navigate and that you were able to customize your options to meet your needs. It's great to know that you felt secure with our online payment process and received your documents quickly. We appreciate your positive feedback on our product and pricing.
Took very ill on holiday
Took very ill on holiday, sent all hospital and clinic documents to this company on the 6th May.
Two days later followed up by phone to make sure they received everything, and they confirmed no further information was needed.
Have followed up by phone every week since to be told it is still in review.
Have also emailed the claims department every week but have not received any response.
Eight weeks on and I am still being ignored and kept in the dark. This company are very quick to respond when they want your business but, in my opinion, very unethical and unprofessional when you are making a claim.
Policy number: PT933451199
Many thanks
30 juin 2025
Avis spontané
Réponse de Bigbluecover
Dear Collette,
Thank you for your review, I am sorry you are unhappy with your recent encounter with BigBlue.
I am sorry to hear of your recent claims experience. Unfortunately as you have not provided any details regarding your policy I am unable to assist you at this time. I have requested more information via Trustpilot so the we can investigate this for you.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
UPDATE - Thank you for providing the policy number. I understand that claims have now been in touch with you and the claim had been settled.
Please accept my apologies for the inconvenience and frustration caused.
Réponse de Bigbluecover
We're happy to hear that the process was quick and easy, and that you received immediate confirmation. Thank you for your positive feedback!
Exceptional value for money
Exceptional value for money , comprehensive and quick and easy to do
3 juin 2025
Réponse de Bigbluecover
We're happy to hear that you found our services provided exceptional value for the money and were comprehensive, quick, and easy to use. Thank you for your positive feedback!
Disappointing
Was offered a 15% off promo code in an email as an incentive to renew. However the code didn’t work and when I phoned the sales team didn’t recognise the code. I had to prove that I’d been sent the code by emailing them their email and after several lengthy calls I gave up.
I reckon if they can’t manage a promo code between departments they are unlikely to be able to manage a claim.
Avoid.
2 juin 2025
Réponse de Bigbluecover
Dear Ms Meredith,
Thank you for your review, I am sorry you are unhappy with your recent encounter with BigBlue.
I am sorry to hear of your recent experience when contacting us. I have passed the issue on to the relevant department and have asked that they contact you regarding this.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Everything was easy and I was very…
Everything was easy and I was very happy with the price of my cover.
26 mai 2025
Réponse de Bigbluecover
We're happy to hear that everything was easy for you and that you were satisfied with the cover's price. Thank you for your positive feedback!
Searching for holiday insurance.
I was looking through various websites for holiday insurance next year and this company came up as the best value for money.
It was easy to complete online. Straightforward questions and all sorted in a few minutes.
26 mai 2025
Réponse de Bigbluecover
We're happy to hear that you found our holiday insurance offered great value and was easy to purchase online. Thank you for your positive feedback!
Easy to access and input info with options of cover very convenient
Easy to access and input info with out
12 mai 2025
Réponse de Bigbluecover
We're happy our platform is easy to use. Thanks for your feedback!
Réponse de Bigbluecover
We're thrilled to hear you had such a positive experience! We appreciate you taking the time to share your feedback.
Gave me confidence in travelling not…
Gave me confidence in travelling not having worry if I need medical assistance. Was quick and easy to do
7 mai 2025
Réponse de Bigbluecover
We're thrilled to hear you found our service helpful and that it gave you peace of mind while traveling. We strive to make the process as quick and easy as possible for our customers.
Initially appalling.....if now rectified.
Appalling! An auto-renewal hadn’t worked (no payment taken) due to fraudulent activity on my card. So I spoke to a customer service representative. Not only did they have to run through all the details again (couldn’t copy the previous policy details), after 20+ minutes I was offered a more expensive renewal price for exactly the same policy compared to the renewal price I would have paid if my card had worked correctly. So annoying.
Following another conversation on the 5th of May I was finally able to renew my policy at an acceptable price. However it makes no sense to me why you're able to 'auto-renew' online without going through any of the detail but have to go through almost all the detail if you're doing it over the phone. Altogether I wasted well over an hour (2 30 minute sessions) just to renew an existing policy.
2 mai 2025
Réponse de Bigbluecover
Dear Daniel,
Thank you for your review, I am sorry you are unhappy with your recent encounter with bigbluecover.com.
I am sorry to hear that we were not able to auto renew your policy for you. When calling to speak to an agent it is a requirement that they go through all of the details with you to ensure accuracy on the policy. I have checked your account and can see that the policy was purchased with us on 05/05/2025 for only a slightly higher amount than last years policy.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Réponse de Bigbluecover
As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy.
Big Blue is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns.
Very pleased with the cover thanks 👍
20 avril 2025
Réponse de Bigbluecover
We're so glad to hear you're happy with your cover! It's wonderful to know we were able to meet your expectations.
Réponse de Bigbluecover
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our process quick and easy. Your feedback is valuable to us as we strive to provide a seamless experience for our customers.
Holiday cover
Very easy to find and read cover.Just the cover I wanted at a price that suited my budget
18 mars 2025
Réponse de Bigbluecover
We're thrilled to hear you found the cover easy to find and read, and that it met your needs and budget. We appreciate your positive feedback!
SUPERB OUTFIT, VERY COMPREHENSIVE & CHEAP!!!
When I took out travel Insurance, this company provided everything I needed! Covered all my needs at a truly brilliant price, so thanks so much!! A++++
8 mars 2025
Réponse de Bigbluecover
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that our travel insurance met your needs and that you found the price to be brilliant. We appreciate your business and look forward to serving you again in the future.
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