Really amazing service. On line portal Was great and really good communications and updates . Drivers who collected and delivered were great . Bike looks like new. Highly recommend
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bike Hero is Greater London, Surrey and Berkshire’s premier collection and delivery bike servicing specialist. We remove the hassle of bike maintenance by picking up your cycle from your home or office, tuning it in our workshop, and delivering it back in peak condition. We provide 5-star repairs for all bicycles, with a dedicated focus on heavy cargo bikes, commuter e-bikes and road bikes. Taking a heavy cargo or electric bike to a shop is a logistical headache solved for you by our seamless door-to-door service. Serving Greater London boroughs, Surrey and Berkshire, our expert mechanics handle everything from safety checks to complex e-bike diagnostics. Collecting seven days a week from 8am to 6pm, just book online, sit back and relax!
Coordonnées de contact
39-41 Alexandra Road, KT15 2PQ, Addlestone, Royaume-Uni
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Excellent
565 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommend.
Efficient, good communication and good value for money. Great to have home pickup and drop off.
16 juin 2025
Avis spontané
Fantastic service
Fantastic service. Just got the bike back and it genuinely looks and rides brand new. Great communication from the team and quick to answer any questions. Brilliant, convenient and good-value service. Cheers
12 juin 2025
Overall good with room for improvement was…
Overall the maintenance service was good. However it felt too impersonal in terms of the communications throughout the service, in particular at the quotation stage, subsequent amendments and specially at the bike return point where it would have been preferable to have had a 1:1 debrief on what has been done and/or any recommendations.
2 juin 2025
Réponse de Bike Hero
Hi Gustavo, we appreciate your feedback and are currently looking at ways to better keep customer's updated during and post service. We do hope to get the chance to work on your bike again in the future. Team Bike Hero
Good end result however took awhile
I really like the friendly and professional pick up as well as the quality of work on my bike.
Areas for improvement are definitely communication. My bike was gone for 2 weeks and on the Friday at 15min before they closed I recieved an email saying it could be on the delivery for the next day.
I paid for everything at 05:30am on Saturday or there abouts but was not able to book a delivery slot on the day. I was working night shift and that's when I got home. So delivery was then only 4 days later on the Wednesday.
I was happy to be able to use a discount code on the service price but the whole bill was still alot more than I expected at over £308.
I think going forward i would like to see a timeline or have regular contact when waiting for parts, having it installed and getting that delivery booked in ASAP as it was not convenient for me to be without my bike for so long.
I would also like the parts recommended to be broken down into crucial, good to replace or optional. I need to know what must be replaced vs replacing everything as upsells. My chain for example was replaced this year and now I've paid to replace it again...
The bike looks good and will take it out tomorrow to see how it rides and if all the clicking noises are gone.
4 juin 2025
Avis spontané
Réponse de Bike Hero
Hi Andy, thanks for your feedback and apologies it took longer than anticipated to get your bike back to you. We were waiting for a specific part to arrive to complete the work.
We are adding in further delivery slots each week to avoid the gap you experienced in being able to book return.
In terms of braking down the quote, we do ask our mechanics to add notes against each item so the reason for replacement and level of wear is clear - we will will re-iterate this point.
We hope to get another chance to give you a 5-star experience next time round. Team Bike Hero
Great E-MTB service
Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.
26 mai 2025
Amazing work by the team…very happy…
Amazing work by the team…very happy with the communication and bike riding great…top service centre!
26 mai 2025
Really efficient use of technology so I…
Really efficient use of technology so I was kept up to date all the time with my bike repair. The service/ repair to my bike is of a very high quality. I am very pleased with Bike Hero and would recommend them to anyone.
14 mai 2025
Bike given new lease of life
Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.
14 mai 2025
I paid £30 for a clean
I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it
14 mai 2025
Réponse de Bike Hero
Hi Adam - we're sorry you are not happy with the work we did - but rest assured your bike received a thorough clean and lube. We have been trying to get in contact with you so we can put right areas you feel we fell short, but have been unable to reach you. Please do get in contact. Many thanks, Team Bike Hero
Great service
Simple process bike was in quite a state it is now restored and great to use again
14 mai 2025
Great service as always!
Great service as always!
Very good communication and service completed quickly and to high standard as always!
14 mai 2025
Bike hero was very helpful regarding my…
Bike hero was very helpful regarding my daughters bike , they arrived when said and repaired my daughters bike with in a few days , I would recommend them
14 mai 2025
Great service amazing company
The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.
24 avril 2025
Avis spontané
Easy to use
excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.
9 avril 2025
Collected My Electric Bike from my home…
Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle
17 mars 2025
The service cost was more than I…
The service cost was more than I anticipated but this was due to the large number of parts required.
Now done the bike rides like a dream. At least 1.5 mph faster for the same effort.
20 mars 2025
Great service kept me well informed of…
Great service kept me well informed of any works needed bike rides like new
4 avril 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.