Really amazing service. On line portal Was great and really good communications and updates . Drivers who collected and delivered were great . Bike looks like new. Highly recommend
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bike Hero is Greater London, Surrey and Berkshire’s premier collection and delivery bike servicing specialist. We remove the hassle of bike maintenance by picking up your cycle from your home or office, tuning it in our workshop, and delivering it back in peak condition. We provide 5-star repairs for all bicycles, with a dedicated focus on heavy cargo bikes, commuter e-bikes and road bikes. Taking a heavy cargo or electric bike to a shop is a logistical headache solved for you by our seamless door-to-door service. Serving Greater London boroughs, Surrey and Berkshire, our expert mechanics handle everything from safety checks to complex e-bike diagnostics. Collecting seven days a week from 8am to 6pm, just book online, sit back and relax!
Coordonnées de contact
39-41 Alexandra Road, KT15 2PQ, Addlestone, Royaume-Uni
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Excellent
565 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent prompt service
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything for that one when I decided not to go ahead. The other one was in need of TLC and was returned promptly and fit to hit the road again.
13 juillet 2026
My front tire had gone and I realised…
My front tire had gone and I realised my bike required a service. So it was collected and all communication was excellent. There was an issue with the tire but it was dealt with so professionally. I would not sure another service in the future.
13 juillet 2026
The Bike Hero team were fantastic
The Bike Hero team were fantastic- from
Collection, keeping me updated on progress and delivery. Will continue to use their services
13 juillet 2026
Amazing service
Amazing service, always very flexible and reasonable prices. Pick up and drop off is such a relief and makes it a lot easier. Tim has been excellent.
13 juillet 2026
Prompt friendly convenient
Prompt friendly convenient. Much easier than dealing with local bike shops.
2 juillet 2026
Fantastic service all round
Fantastic service all round. It was really easy to schedule a pick up, comms were prompt and efficient and my bike rides like a dream after its service. Thank you so much!
2 juillet 2026
Good Service
Staff were helpful on the telephone. My bike was collected as arranged, serviced and returned within 48hrs, all very efficient
2 juillet 2026
Excellent service
I loved that they come and collect the bike and then return it. They did a good job too.
I have an Estarli electric bike and was pleased to see they service electric bikes. Thanks Bike Hero
19 juin 2026
Easy to make contact with Bike Hero.
Easy to make contact with Bike Hero.
Did a great service on our son's road bike.
Collected the bike from our home and also returned it.
Thank you Bike Hero Team.
30 juin 2026
Real customer service from human beings.
2 juillet 2026
It’s not easy to find genuine expertise…
It’s not easy to find genuine expertise for servicing high-end bicycles. Bike hero know their stuff, and did a great job on my titanium road bike
2 juillet 2026
Did what I asked 👍👍👍
30 juin 2026
Being told promptly and honestly what…
Being told promptly and honestly what needed to be done and when it could be done by.
My only beef - as a 78 year old - is your electronic messaging - never certain that my replies had been received and acted upon.
30 juin 2026
Excellent communication and work
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reasonable, and the support continued even after the bikes were delivered. You guys truly rock! 🤘
30 juin 2026
Great company
Great company, great service, very easy to book and painless pick up and drop off. Will recommend to my friends and use again!
30 juin 2026
Good Service
The service was quick and the bike is working well but I was told I would get a call first to discuss the problem first
30 juin 2026
Réponse de Bike Hero
Hi Nick, thank you for your feedback. Apologies, every customer should definitely get a quote via text/email and then a call prior to work starting. Will follow up on this.
Many thanks
Team Bike Hero
Bike Hero collected the bike
Bike Hero collected the bike, even on a very busy traffic day, repaired it and returned it in less than a week, all the while keeping us informed as to what was happening.
30 juin 2026
The quality of work is excellent
The quality of work is excellent. But a request I logged with Hubtiger seemed not to have been received, and the times of collection and return are less flexible than they used to be.
30 juin 2026
Réponse de Bike Hero
Hi Lena, thank you for your feedback and apologies we couldn't be more accomodating on timings. To remedy this we have just added an additional vehicle to help give us greater flexibility with our routes. Hoping you get a 5-star experience next time round.
Many thanks,
Team Bike Hero
Very professional and efficient…
Very professional and efficient service, friendly staff. The work carried out quickly. Highly recommend.
30 juin 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.