Bikmo Avis 434

I had a bike stolen from within my property - my mountain bike that I'd only had a few months after finally replacing my last mountain bike that was also stolen a year prior and unfortunately the circumstances were not covered under my insurance policy.

So you can imagine my horror when I discovered my second mountain bike had been stolen. This time however I was properly covered and Bikmo were incredibly fast to process my claim and approve it. I think it can't have taken more than 3 days in total and communication was great throughout. The agents involved were professional and polite, both in email comms and over the phone.

The staff at Biko were so helpful helping me with my claim. They held my hand through the whole procedure. A excellent service from Biko

For as little, as 11 euros. I've got a policy for a 1500 eur bike, inc. accetories. In 7 days I had an appolgy in email for the "festive season" and bank holidays, I have got the full compesation - 10% excess. Brilliant. I wished never will have to make a claim, but I had to. Bikemo did not let me down. Thank you! Highly recommended and best of luck with your bike for all

I had my bike stolen a few weeks ago and I contacted Bikmo. I was sceptical about it, but after in sent my explanation and we kept exchanging emails with different details (bike type, way of locking it, etc, etc...) I got my refund. Well done. I'll stick with them.

p.s. It's not a fake review I just couldn't skip it, because of their attitude towards me.
In my case it worked. I can only say good things. Once again - thank you.

Fantastic team and customer support through and through - would highly recommend!

I have had my bike insurance with Bikmo for the last three and a half years now, and so far made two claims.

The first bike I had insured with Bikmo, unfortunately, got stolen. The representative from Bikmo was very thorough and attentive through the whole claim process, which took just under a month.

More recently, I had to make a claim for damages to my new road bike, after a traffic incident. The entire team was very friendly, knowledgeable and helpful throughout the claiming process. The process went very smoothly - thank you Tom (Johnson) and the team for your passion and support in resolving and making this rather unpleasant situation so effortless!

My bike had to be shipped to a repair shop for ultra sounding to assess potential structural damage to the carbon frame. The integrity of other crucial parts (shifters, cables, axle bolt, seat post) also had to be tested, and were all replaced with brand new parts. Tom took care of all the logistics and frequently kept me in the look with progress updates.

An all-rounded professional service by passionate fellow cyclists, who are always available to help. I would definitely recommend using Bikmo!

Very easy to deal with, the claim process was simple and efficient. Very quick approval from Ryan and the team at Bikmo.

My wife recently had a nasty accident on her bike but Ben and his team at Bikmo were fantastic. They got the claim process started right away when lodged and provided guidance in relation to crash replacements and documentation requirements.

All questions were answered with quick response times and on confirmation of the claim being accepted, it was paid out in a few short days. Easily my best experience yet with a cycle insurer.

Steve was really helpful and responded quickly. Whole process very smooth.

Excellent and quick service from Bikmo.

My bike was parked at my regular tube station the other day while I attended a class and when I came back, I realised it had been damaged and couldn't take it home (had to leave it until the next day when my partner and I went back and carried it home together).

I reported this and made the claim on Saturday afternoon with pictures and got asked for follow-up information yesterday (Monday).

It's now Tuesday and my claim has been processed, approved and payment is being processed as we speak.

Absolutely delighted with the service and so glad I opted for it when I first bought the bike back in early 2020.

Had a bike stolen from a bike store. Pretty quick response, didn't drag it out. There was a small issue that the bike at the time was on a black Friday deal, so I'd only be compensated for that price. But at the end of the day they do only have a responsibility to replace the bike. Fortunately it went off the deal quickly and I got the full value. Which was lucky cause I can no longer trust the bike store we have. Was concerned when making the claim you hear about companies getting outtechnicalities but they did me well. Can't complain

My bike was stolen and after providing the right evidence, my claim was swiftly accepted after a few days and the full amount of my bike refunded. The staff were diligent and very kind.

Received excellent support from Steve Jones at Bikmo. Really happy with the service - good communication, speedy response and very helpful.

The staff at Bikmo were very helpful to me with my claim and were very understanding with me and helped me in every part of my claim

Swift response to my claim for my stolen e-bike, and quite a painless process. Though extra details were needed after filling out the claims form, they accepted alternative proof when I couldn't find the original receipt. Remember to keep receipts where you can find them, and take photos!
Thank you Jess, the claims handler.

Steve at Bikmo made the traumatic experience of having my bike stolen much easier to deal with. Thanks for the speedy and friendly service.I

AVOID AVOID AVOID
HIGHLY RECCOMEND TO AVOID , WORST CUSTOMER SERVICE IVE EVER EXPERIENCED !!!!

Insured my road bike before a cycling holiday, should of done this years ago but always assumed it was covered under home insurance so took out independent cycle policy.

Had an unfortunate crash whilst out on a chilled mid week ride, filed a claim after a the bike was assessed, bikmo did EVERYTHING in their power to not accept the claim, delaying everything to the point where at multiple times no one was dealing with my claim, calling multiple times to get an update as left in the dark numerous amount of times.

Absolute poor communication and customer service , they are NOT a bicyle insurance company, just a middle man fronted by a logo with a mainstream insurance company behind them.

I WOULD HIGHLY RECCOMEND TO AVOID , WORST CUSTOMER SERVICE IVE EVER EXPERIENCED !!!!

Bikmo absolutely brilliant had accidental damage to my bike it was sorted within under a week
Fantastic service

Super easy. Have had my bike insured with them for 3 years. My bike was stolen from my building this month. I logged an insurance claim after reporting to police.
It was a very easy process. The entire insurance claim was approved within a couple of weeks. Once I provided all the details they need.

The rep who was helping was named Jess. Very infromative and helpful.
What is helpful is to keep reciepts.

The service I received was brilliant. After my ebike was stolen the claims process was very quick and easy. Ryan and Steve did a great job sorting it all out and I received the money for a replacement in 3-4 weeks. Many thanks for making a highly stressful situation much easier to deal with.

I’ve unfortunately had to make two recent claims to replace a stolen e-bike battery. On both occasions I’ve received a fantastic service from Bikmo staff. Always extremely helpful and kept me updated throughout the process. Thank you to Ryan and Steve!