Bikmo Avis 434

Simple. Good pricing.

Don’t really write many reviews. Unfortunately I needed to make a claim and the service I received throughout the process was amazing. Rarely these days you get a such a high level of customer service from a company. Everybody you speak to is knowledgeable and helpful. I dealt mostly with a guy called Johnny who was brilliant. I wouldn’t contemplate insuring my bikes with anybody else. Thanks guys

Free 30 days insurance, but you are still quite expensive. Some insurers are half the price, but offer fewer distinct cover categories. Home contents cover leaves a lot of cover areas unavailable, and some with vague wording or lacking cautions provide no away from home cover at all.

Wollt ihr keine Probleme haben mit eurer Fahrrad Versicherung ? Leider suggeriert diese Versicherung genau das.Habt ihr aber mal n Problem passiert genau nichts ,man bekommt immer die selben e Mails dies und das fehlt noch ,obwohl du es schon drei Mal verschickt hast ,für mich ist diese Versicherung BETRUG .
Mfg.Roland

They are not a terrible company; the claim not was fulfilled properly--they declined it for an unintelligent reason. But most importantly, it took an EXTREMELY long time for it to come through--about a month--and they wouldn't respond to emails for weeks at a time. I could have taken care of it myself.

This is the second time this has happened – – and they pretend that there is an abnormally high volume – – I guess having a high volume of incidents is normal for them so they can just say there are too many incidents and that is why they are always slow.

Made my claim quickly information I gave them was submitted and claim was processed and waiting for payment very happy with the service from Tom at bikmo insurance

This is not worth the premium. Bike was stolen from a locked bike store room in our block of flats. In that room the landlord provided bike racks bolted to a concrete floor. We locked the bike by 3 approved locks to the bike rack . Thieves somehow managed to access room and unbolted the bike rack from the floor and took my daughter's bike.
But no payout by bikemo as the locked room doesn't count and the bolted to the floor rack is in their view not immovable. Just a joke and a waste of the premium.
I wish I had kept my money. Oh, and it took over a month for them to decide not to pay. Cyclists friend ? That's just the marketing
Beware .

Really quick in dealing with kit and bike

Unfortunately had a bike stolen whilst in possession of the bike. Bikmo were excellent in dealing with the claim explaining what needed to be provided as evidence and a fairly quick turnaround in approving the claim. Top tip is take photos of your bike especially any upgraded parts and this made the process very smooth. Would recommend

Easy to process the application, great security advice

It's my first time using it but I got to say you did amazing and easy to navigate the system but so far no issues.

I cannot rate Bikmo highly enough. I have been insuring my bike with them for years and love the fact that I can update the value I want to insure as the price of bikes increases, ensuring that I will always be able to purchase a replacement bike at a like for like spec if I need to claim.

Recently, I was knocked off my bike by a car resulting in multiple fractures of both my bones and my bike frame! I contacted Bikmo from hospital for advice on whether or not I could claim, and then made my claim once I was discharged. The Bikmo support team were incredibly helpful and friendly at every stage. Hiscox, who underwrite the insurance, were also helpful and responded to my claim promptly. The payout was prompt and although my injuries mean that I'm not ready to purchase a new bike yet, the money is in the bank ready for when I am ready.

I applied for insurance, sent details of the lock I bought and asked what he meant by the online link. He never got back to me.

Love free insurance - what’s not to like?

After a short wait (c. 1 week) I received payout on my claim for a stolen bike.

The evidence they asked for seemed fair and flexible (e.g. I only had photos of my lock, not the receipt).

The team are helpful in email responses, which come usually in 24 hours, and clear in communication.

It was great to find an insurance that would cover my custom built bike. I checked and they told me pictures from the past years and a list of components plus some remaining receipts were enough. A month ago I had a crash and tore two jackets, plus bent my rear hanger. They wanted invoices for every bike component, three times new pictures of the jackets, a cost estimation for the rear hanger to replace it by a mech. They were missing one file I had uploaded to the portal but didn't say a word for two weeks. Only when I inquired they told me that they were missing a file. I still don't understand why they need detailed invoices for every little bike part in order to replace my jackets??? They don't even react anymore when I ask them if they have everything they need. Just silence. The other health insurances have already paid over a month ago. Bikmo is just silent and won't even answer anymore. I am helpless and will probably have to approach my legal insurance to finally get an answer. I added my son's new bike to the insurance, too and now I am afraid they would never accept any claim because we bought a used bike. They didn't answer my questions what I would have to provide to them. They say it's from bikers for bikers but simplest things they don't know like asking for a picture of a damaged rear hanger, which is not visible on a picture.
I cannot recommend bikmo, as they are slow, irresponsive, have no idea of bikes and what they are asking for. Setting up the insurance is easy, though.

UPDATE: After a few requests for attention, James and Tom got back in touch and moved my case a long. It took about a week for the folks at Hiscox to get back to me with a resolution and I was happy with what they came back with. It wasn’t everything but it met my expectations and will allow me to move forward and replace my bike. I will definitely continue using Bikmo for my insurance.

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I’ve recently had my bike stolen from outside my house during the night (appropriately locked with required lock) and am still waiting (over a week) to hear back that I sent all the appropriate information in. I am a bit worried as reading some of the reviews here it looks like theft is an issue that can have long wait times and quite a few rejections - though I bought insurance over a year ago to address my anxiety about theft. Now I am bike-less and worried that this process could take months or never happen. Fingers crossed and will update when I hear.

Not hard to navigate, just needs optimizing a few things

Easy to set up insurance, decent price.

I had my electric bike stolen. It was locked to a bike railing with the appropriate grade lock within a gated compound that required a code. I was flabbergasted one evening when, two hours after locking it up, I returned and found the entire railing had been stolen.

To my disappointment, when I filed my claim, Bikmo responded to tell me that they would not be compensating me on the basis that the railing had been bolted into the ground and thus was not an immovable object as defined in the policy. Upon reviewing the T&Cs, I had to accept that this was true -- I believe I didn't take this into account when first taking out the policy as I was living somewhere else and only ever stored my bike in a garage or storage facility -- but I felt I was being overly punished as I had taken all other precautions, and on top of this, I had sent an email to Bikmo when I moved to ask if there was anything else I needed to be aware of when locking my bike to a railing, and I was sent back advice that did not mention the immovable object definition.

I therefore replied to their decision making these complaints, as well as questioning the value of a policy that doesn't cover being able to lock your bike to the majority of bike railings one can find which are also bolted into the ground, and asked if I could at least receive partial compensation.

It took several months to get back anything other than a 'we are still looking into it' response, but to my surprise, they ultimately awarded me the full amount on a goodwill basis which was beyond what I had expected.

As a result, although I had to push for it and wait a long time, I have to acknowledge that they took my situation into account and went beyond what they were required to do, acting as people as opposed to a faceless corporation who always hold to the letter of the contract regardless of the circumstances.

For now, I will not be getting another bike as I no longer trust the security of the gated compound, and would not be able to take a policy out with Bikmo on the basis that the places I can lock a bike to would not satisfy the T&Cs as immovable object, but if I move to somewhere more secure, I would consider taking a policy out with Bikmo again given how reasonable they have been.