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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great company and very understanding. Angela was amazing from placing my order till delivery day. Everything went smoothly and couldn't fault anything. Amazing products and reasonable pricing. I've ju... Voir plus

Noté 5 sur 5 étoiles

Perfect is every way! Easy to order any queries dealt with accordingly kept upto date with every detail - Delivery went smoothly too driver really nice. Helped with assisting my disabled mum when she... Voir plus

Noté 5 sur 5 étoiles

Excellent company never had a single issue stay in contact with you throughout great quality items.. their with yiu every step of the way couldn't recommend this company enough my 2026 order already p... Voir plus

Noté 3 sur 5 étoiles

Process was easy enough but what i cannot be doing us the constant crap being emailed out your my address same stuff each time, I HAVE PLACED MY ORDER MY PAYMENT PLAN IS SET UP. THAT'S ALL THAT NEEDS... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de décorations de Noël

Écrit par l'entreprise

We are a Christmas Savings Club, helping our customers save towards making their Christmas as memorable as possible.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

348 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

My view

Easy to order straight forward to order easy payments,helpful whenever you need to phone customer service.goid variety of food and toys/gifts.no hassle payment service.well done

26 décembre 2023
Noté 4 sur 5 étoiles

We had great service from Bilco and had…

We had great service from Bilco and had lovely hampers although there was items that my family don't like but I will be ordering again because it wasn't such a mad rush to get shopping done this year and no queuing which to me is a bonus

25 décembre 2023
Noté 5 sur 5 étoiles

1st time user

I saved with Bilco for the first time for Christmas 23.
I have already ordered for Christmas 24!
I liked the ability to purchase everything I needed in advance and pay for it over the year.
It was a quick and easy ordering system online and I chose the payment date that worked best for me.
Delivery was as advised and the delivery driver was a nice, friendly person.
My only small comment would be to possibly have email updates, once ordered it goes very silent and I am a worrier lol.
This year I won't be as worried as I know the system!

23 décembre 2023
Noté 5 sur 5 étoiles

Christmas hampers savings club

They are a great Christmas savings club they do everything from food hampers to alcohol hampers to kids toys the customer care team are excellent the delivery team are superb they text you when they are going to deliver 10 out of 10

25 décembre 2023
Noté 1 sur 5 étoiles

Wouldn’t rate them one star but…

Wouldn’t rate them one star but trustpilot made me save money and go elsewhere this company is disgusting no phone call to arrange delivery had to chase this up was hour late then arrived wet and with broken glass in also not worth more the 50 pound yet cost me over 550 for them cheap stuff won’t feed us and out of date food and hardly any sweets manager Glen refused to collect and refund me or help and was extremely rude so disappointed, sent all info and photos and haven’t replaced box yet to receive any refund for it leave me and the children with no Xmas hamper for Xmas! Please refund me and I will amend my review , ps I’ve both lists of what’s in the hamper that yous provided and it’s not 101 items at all!

20 décembre 2023
Avis spontané
Logo de bilcodirect.co.uk

Réponse : bilcodirect.co.uk

Marie,
We are sorry to hear about your experience with us as we take our customer satisfaction seriously.
You ordered the Mayfair which has 101 items in it and the Noel which has 78 items, and are 2 of the largest hampers we sell, so we are not sure how you get to a valuation of £50 for both hampers.

As a company our staff put maximum effort into stock control, especially regarding date checking and stock rotation so that we do not sell out of date products. (if you would like to send pictures of these out of date products to the email below we would gladly look into this for you)

We also know that Glen has been doing his best to try to solve the issue with the damaged item and has been trying to get a replacement box sent out to you. As a company we have to follow a proper process, and sometimes this means things do not happen quiet when you want them to. Part of that process is that if we cannot solve the issue then a refund would be processed for the customer.

Please direct any further queries or questions to mail@bilcodirect.co.uk

Noté 5 sur 5 étoiles

Well worth the money !

Received my hampers yesterday, I ordered Holly and Kent with stuffed Turkey crown.
I was pleasantly surprised. I will definitely be ordering for 2024 . Thank you to all at Bilco Direct for making my Christmas stress free !

13 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality

Perfect is every way! Easy to order any queries dealt with accordingly kept upto date with every detail -
Delivery went smoothly too driver really nice. Helped with assisting my disabled mum when she moved house with easy access of change of details by talking to me as my mum physically can’t! Top quality company will deffo order again and so will my mum thank you! 5 🌟

12 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Brilliant Hampers

Recieved my first ever Hampers from Bilcodirect today and was over the moon all the boxes were full to the brim with goodies the kids loved getting all the pieces out of the boxes and i got left with the meat box as they said that was boring, already sorted out for next year and added a few extra Hampers on just waiting for the online order line to open, I definetly reccomend them .

10 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Thank you

Great at communicating thank you so much, have a great Xmas, will be ordering as soon as it’s live. I got the holly, complete Xmas and banquet with meat, Worcester gold meat and 3 American hampers.

4 décembre 2023
Avis spontané
Logo de bilcodirect.co.uk

Réponse : bilcodirect.co.uk

Hi Tina,
Thank you for the great review and we look forward to speaking with you next year. Have a wonderful Christmas.

Noté 5 sur 5 étoiles

Absolutely excellent company

Absolutely excellent company, staff are amazing. I’ve added things to my order on a few occasions and it’s not been a problem all sorted by email same day and new direct debit mandate issued same day too, can’t fault their customer service! Very happy to deal with this company!
Oh they do hampers too😀

8 septembre 2023
Avis spontané
Noté 4 sur 5 étoiles

The ordering experience was easy

The ordering experience was easy. So was adding items to the order. Obviously, I can't comment on anything else at the moment because I ordered Christmas hampers and they have not yet been delivered. So far so good!

22 juillet 2023

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