Bisha Rugs Avis 

Réponse de Bisha Rugs

Actualisé le 21 juin 2026

We are genuinely sorry that this customer was disappointed with their experience.

However, we would like to provide additional context for future customers reading this review.

The review states that the rug was “never shipped” and that we “kept the money.” This is not an accurate reflection of the final outcome of the order.

The rug in question was a handmade premium rug produced by our artisans in India. As with all handcrafted rugs, production requires significant time, skilled labor, quality inspections, finishing work, and international shipping coordination. Throughout the process, we remained engaged with the order and ultimately completed, shipped, and delivered the rug.

The customer’s frustration primarily arose from delays and communication issues during production and transit. We fully acknowledge that we could have communicated more proactively and that the experience did not meet the standard of service we strive to provide. For that, we sincerely apologize.

What we cannot agree with is the suggestion that this was a scam. The order was real, the rug was produced, the rug was shipped, and the customer received the product. At no point did we take payment without fulfilling the order.

As a small manufacturer and exporter of handmade rugs, our business depends entirely on trust, craftsmanship, and long-term customer relationships. We have served customers across multiple countries and work directly with skilled artisans whose livelihoods depend on the quality of every piece we create.

We respect every customer’s right to leave honest feedback, including criticism regarding delays or communication. At the same time, we believe it is important that reviews accurately reflect the complete outcome of a transaction.

To anyone reading this review, we encourage you to evaluate both the customer’s concerns and our response. We remain committed to improving communication, providing transparency throughout production, and delivering high-quality handmade rugs that our customers can enjoy for many years.

Thank you for taking the time to read our perspective.

Tracking Link - https://www.fedex.com/fedextrack/?trknbr=872117880248&trkqual=2461183000~872117880248~FX

Réponse de Bisha Rugs

21 juin 2026

Thank you so much for your thoughtful review and kind words.

We are delighted to hear that the quality, craftsmanship, and overall look of your rug met your expectations. Our artisans put tremendous care into every piece, so it’s incredibly rewarding to know that the details, texture, and finish stood out to you.

Creating rugs that feel timeless, authentic, and capable of elevating a space is exactly what we strive for. Hearing that your rug brings a designer look and natural warmth to your home truly means a lot to our team.

Thank you for choosing Bisha Rugs and for supporting the craftsmanship of our artisans. We hope you enjoy your rug for many years to come. 🤍

Bisha Rugs

Réponse de Bisha Rugs

21 juin 2026

Thank you so much for your kind words! 🤍

We’re delighted to hear that you’re enjoying your rug and that its texture, softness, and subtle design have helped elevate your living space. Creating timeless pieces that bring warmth, comfort, and effortless style to a home is exactly what we strive for.

Thank you for choosing Bisha Rugs and for sharing your experience. We truly appreciate your support!

Bisha Rugs