therugdecor.com Avis 

165
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Voir plus

Noté 3 sur 5 étoiles

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

Noté 5 sur 5 étoiles

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Voir plus

Noté 5 sur 5 étoiles

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Voir plus

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

165 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(165)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Different color

I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.

4 août 2026
Noté 1 sur 5 étoiles

Sent out a faulty rug was asked to wait…

Sent out a faulty rug was asked to wait for it to settle. We did. Now they ignore us.

7 octobre 2026
Avis spontané
Logo de therugdecor.com

Réponse de therugdecor.com

Hi Maureen,
Sorry for the inconvenience!
We are not able to locate any order by your name.
Can you please email us your order number and name to info@therugdecor.com.
We will look into the issue as soon as we receive the details.

Thank you

Noté 4 sur 5 étoiles

Rug is beautiful

Rug is beautiful. Shipping took longer than expected. Rug was packaged well and beautiful quality.

6 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Love my new rug

Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and tracking were excellent, and the creases from folding have dropped out quickly. It’s just what I was looking for -an interesting pattern with my favorite green (not so easy to find!) mixed with other colors. I think I’ll be back.

2 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

We love the carpet!

We love the carpet!, however we did not realize that will was going to take three and half months to get it.

20 septembre 2026
Avis spontané
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Réponse de therugdecor.com

Thank you so much! We’re very happy to hear that you love the carpet.

We sincerely apologize for the longer-than-expected delivery time. During the production period, we experienced unusually severe heatwaves in India, followed by heavy rains and flooding, which unfortunately affected our production schedule. Since our rugs are handmade, hand-washed, and naturally sun-dried, these unexpected weather conditions caused delays that were beyond our normal production timeline.

Since then, we have significantly strengthened our production process and increased capacity to better handle such disruptions. Our newer orders are now being completed and delivered on or before their estimated delivery timelines.

We truly appreciate your patience and understanding, and most importantly, we’re delighted that you love your rug. We hope you enjoy it for many years to come!

Noté 5 sur 5 étoiles

Love both of my rugs

Love both of my rugs! Sizing perfect and colors accurate to the description. If they say wine, it’s wine. If they say gold, it’s gold. Knots are soft to the touch and rugs are well done and strong. I am
So happy. It takes a while for them to get done but it is worth every month. I am ordering more now to use on my staircases.

12 juin 2026
Noté 5 sur 5 étoiles

I previously wrote a 1 star review…

I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it shipped incredibly quickly (~3-4 days from India) and the quality of the rug blew me away. It is absolutely gorgeous. Deepak, the customer service agent, was extremely patient with me and very quick to respond every time I reached out. He explained where my rug was in the creation process and provided updated timing along the way. Though I had been frustrated while waiting, I am grateful for his quick communication and the quality of the final product encouraged me to update my review. Trust the process! It was worth it! 5 Freaking Stars!!!!!!

2 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great rug

Great rug, exactly as pictured. Colors are vibrand and just how I expected and wanted. Received quickly and a seamless purchase.

3 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Repeat customer 👍

I’ve bought two rugs from the Rug Decor so far. One was made to order, one was in stock. Both are gorgeous and high quality.

I expected the made-to-order one to take time, which it did. But when I contacted customer service to inquire about it, they would email me back right away with the information. It’s clear that this business cares about quality and service.

I have a weakness for hand-knotted rugs, so I’ve been thrilled to find so many incredible designs and colors from them at fabulous prices. I look forward to ordering from them again!

20 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The rug is beautiful

The rug is beautiful! So well made. It took almost 3 months and I had to reach out to them for Status updates but all worth it. It’s gorgeous and amazing quality! Delivery was no hassle. Great price too. Highly recommend.

16 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love my new rug!

Absolutely love my new rug!! The colors are gorgeous. I would order again without hesitation. The size was exact. The quality is high and it was much softer than I expected. It rolled out easily with almost no wrinkles/creasing.

15 mars 2026
Logo de therugdecor.com

Réponse de therugdecor.com

Thank you so much for your wonderful review! We’re delighted to hear that you love your new rug and that the colors, size, softness, and quality exceeded your expectations.

We truly appreciate your support and look forward to helping you find another beautiful rug in the future!

Noté 5 sur 5 étoiles

Great communication and beautiful rugs

Great communication. Beautiful rugs!

11 février 2026
Logo de therugdecor.com

Réponse de therugdecor.com

Thank you so much for your kind words!
It truly means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

Noté 5 sur 5 étoiles

I have bought multiple rugs from Rug…

I have bought multiple rugs from Rug Decor and have been pleased with each one. They are very responsive to questions a the shipping time is reasonable especially if it is in stock.

1 février 2026
Logo de therugdecor.com

Réponse de therugdecor.com

Thank you so much for your continued support — it truly means a lot to us!

We are glad the shipping experience met your expectations. Your trust in ordering multiple rugs from us is deeply appreciated.

Noté 5 sur 5 étoiles

I am very pleased with the customer…

I am very pleased with the customer service I received from this company. They are very professional and prompt with a questions you may have. I highly recommend them and will be doing further business with them in the future.

3 avril 2026
Avis spontané
Logo de therugdecor.com

Réponse de therugdecor.com

Thank you so much for your kind words! We’re truly glad to hear that you had a positive experience with our customer service.

Noté 4 sur 5 étoiles

Top notch rug purchase

I received a high-quality, gorgeous rug at a reasonable price - right on time. The color and pattern were not exactly as pictured. However, I am happy and would recommend The Rug Decor.

31 janvier 2026
Logo de therugdecor.com

Réponse de therugdecor.com

Thank you so much for your kind words! We really appreciate your recommendation and look forward to serving you again in the future!

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