BiyaPay Globe Avis 2

Réponse de BiyaPay Globe

Actualisé le 12 janv. 2026

Hi Kelvin, thank you for sharing your feedback. We’re sorry to hear that your experience with our KYC process did not meet your expectations.

We’d like to clarify that our overall KYC verification success rate is above 90%. In most cases, verification issues are caused by one or more of the following factors:

Document-related issues:
* Reflections or glare on the verifying document
* Blurry or unclear document information
* Incomplete document images (the full document frame or edges are not visible)

Face recognition issues:
* A significant difference between the selfie and the photo on the document
* Poor lighting conditions resulting in unclear facial images

Network-related issues:
* Network delays or unstable connections during the verification process

We recommend ensuring good lighting, clear images, a stable network connection, and that the entire document is visible when submitting your KYC. If the issue persists, our support team is always available to assist and review the case further.

Contact: service@biyapay.com

We appreciate your feedback and remain committed to improving our services.

Réponse de BiyaPay Globe

12 janv. 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns.

Please note that after a withdrawal request is submitted, our system begins processing it automatically. Withdrawals are not completed instantly, and some processing time is required as part of the normal procedure. This does not mean there is an issue with your account or funds.

If your withdrawal has not been completed or if you have any questions, we encourage you to contact our customer support team so we can assist you directly.

Contact: service@biyapay.com

We take your feedback seriously and are committed to providing a reliable service. Thank you for your patience.