The set came individually packed in little boxes which was different although maybe use one box with some nice paper. My wife loved the feel of the material and I loved seeing her wearing it. I... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lovely website and easy to use. Great descriptions. Sizing is true to size. Beautifully made lingerie. Service and delivery absolutely first class. Placed two orders so far and will be returning.
L'entreprise a répondu
This company excels in customer service, speedy deliveries, very quick to answer emails, seamless returns.... they have it all & can’t be faulted in any way!! Well done Blackalice, keep up the good w... Voir plus
L'entreprise a répondu
Very happy with purchase, although I did have to return an Item because it ran too big for me. I was happy enough to return the item, I just found it was a bit of a hassle to do so. There was no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A wide range of sexy and erotic lingerie from top designers in the variety of sizes from XS to 3XL for curious couples who want to escape the dull, ordinary day-to-day humdrum of the post-honeymoon phase and bring the spark back in the bedroom, revitalise their relationship and have vivid, passionate nights.
Coordonnées de contact
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Royaume-Uni
- +448005200075
- contact@blackalice.co.uk
- blackalice.co.uk
4,8
Excellent
110 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gorgeous gorgeous underwear
Gorgeous gorgeous underwear. Totally inlove. Had to stop myself from buying more and comes in such beautiful boxes.
11 mars 2021
Réponse de Black Alice Lingerie
Hi Lucy,
It's our pleasure to hear that our products met your expectations and that it was even hard for you to resist the urge to order more items 🙊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Excellent products and service
6 mars 2021
Réponse de Black Alice Lingerie
Hi Simon,
Thanks for the review.
It's delighting to hear that our service and products met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Stunning white half cup bra and…
Stunning white half cup bra and matching thong, beautifully presented and great lace and quality. Really happy with my buy. xx
2 mars 2021
Réponse de Black Alice Lingerie
Dear Miss Davis,
Thank you for the review.
It's our pleasure to hear that the product quality met your expectations. 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Good Quality and good value
15 février 2021
Réponse de Black Alice Lingerie
Hi Amit,
Thanks for the review.
We're pleased to hear that our products and prices met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Réponse de Black Alice Lingerie
Hi Philip,
Thanks for your review.
We're happy to hear that we could help you with your purchases for Valentine's Day.
We're looking forward to seeing you shopping with us again 😊
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Communication was great
Communication was great. Quality of clothing was great. Will definitely use again.
15 février 2021
Réponse de Black Alice Lingerie
Hi Samantha,
Thank you for the review.
It's delighting to hear that our service and products met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Weird shape
Weird shape, too big on bust, too tight in body and I am 34F
Update-instant refund given. Excellent service
14 février 2021
Réponse de Black Alice Lingerie
Hi Hannah,
Thanks for your honest review.
It's unacceptable to stay satisfied with a piece of lingerie that doesn't fit you flawlessly.
That's why we created a return policy that allows our customers to return purchased items, no-questions-asked, within 365 days for a full refund.
Thus we already went ahead and fully refunded your order. You should've received a notification about it and how to complete the return process. There is only one simple step left.
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couple
As in the pictures🤩I’m getting ready…
As in the pictures🤩I’m getting ready for a next order 🤞
5 février 2021
Réponse de Black Alice Lingerie
Hi Radmila,
It's our pleasure to hear that our products met your expectations.
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Good quality items
Good quality items, arrived very quickly. Sizes very varied, but as returns are free, literally, then it's very easy to reorder. I'm already making my list! Thank you!
24 janvier 2021
Réponse de Black Alice Lingerie
Hi Alyson,
It's our pleasure to hear that you enjoyed our no-gimmick returns 😊
We're not afraid of sounding like a cliché and want to say that such feedback gives us the energy to provide even better service. This energy keeps us up at night, working harder to help men and women have a vibrant, exciting, emotionally satisfying sexual relationship, one couple at a time.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Réponse de Black Alice Lingerie
Hi SH,
Thanks for your review.
We're happy to hear that quality of our products and delivery speed met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couple
Very good service and prompt delivery 5stars
Very good service and prompt delivery
Thanks
6 janvier 2021
Réponse de Black Alice Lingerie
Hi Suwichada,
Thanks for your review.
We're happy to hear that our service and delivery speed met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couple
Réponse de Black Alice Lingerie
Hi Rose,
Thanks for your honest review.
Unfortunately, mishaps happen. During delivery, packaging and its content might get dirty, dusty, wet, shaken too much, or simply smashed. Hence, in 0.001% of cases, shipping may go wrong. Nothing is protected against natural elements and physics ⛈
Still, we hope you also appreciated our no-question-asked, full refund for the item that we've issued you instantly after you contacted us 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couple
everything arrived ok except huge…
everything arrived ok except huge delay, of course not your fault .... lockdown
6 janvier 2021
Réponse de Black Alice Lingerie
Hi Sinisa,
Thank you for the honest review.
We're happy to hear that our service met your expectations. But as you stated, delivery of your order got delayed. Indeed, the last few weeks were a bit hectic for everyone (new strain of Coronavirus, UK-France borders closure, Britain officially leaving the EU, etc.) and logistic companies mostly. We still hold ourselves accountable for not managing your expectations during these unfortunate coincidences.
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couple
stock control errors meant that three…
stock control errors meant that three items I had ordered and were listed as in stock were unavailable. The items I did receive were speedily dispatched, and as expected.
3 janvier 2021
Réponse de Black Alice Lingerie
Hi Susanne,
Thank you for the review. We're happy to hear that our service met your expectations, at least partially.
Unfortunately, we have to admit that the last few weeks were a bit hectic for everyone (new strain of Coronavirus, UK-France borders closure, Britain officially leaving the EU, etc.). These unfortunate coincidences caused some stock issues, and, hence, we couldn't fulfil all items from your order. Hopefully, as we advance the situation improves and we, as usual, continue providing excellent service by offering 10,000 lingerie styles with next day delivery.
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Would have given 5 stars
Would have given 5 stars, but I am still missing one delivery. Maybe due to lockdown situations.
24 décembre 2020
Réponse de Black Alice Lingerie
Hi Christian,
Thank you for the feedback.
Indeed, the part of your delivery got stuck in the unfortunate backlog of 6000 lories at Dover. We hope that the situation gets resolved within the following days.
We hope that this issue didn't affect your plans, though. Looking forward to seeing you shopping with us again.
Season's greetings,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
A cut above the rest!!
This company excels in customer service, speedy deliveries, very quick to answer emails, seamless returns.... they have it all & can’t be faulted in any way!!
Well done Blackalice, keep up the good work!👏🏻
18 décembre 2020
Réponse de Black Alice Lingerie
Hello there,
It's our pleasure to hear that you enjoyed every aspect of shopping with us 😊
We're not afraid of sounding like a cliche. And want to say that such feedback gives us the energy to provide even better service. Work harder toward our mission of making your nights vivid, one couple at a time.
Season's greetings,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Réponse de Black Alice Lingerie
Hi Alex,
Thank you for the review.
We're happy to hear that our service and products met your expectations. Especially that you enjoyed your shopping experience 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
great service
great service, prompt delivery, an excellent range to cater for most tastes and nice quality. I will be shopping there again.
20 novembre 2020
Réponse de Black Alice Lingerie
Hi Baz,
It's our pleasure to hear that you enjoyed every aspect of shopping with us.
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Réponse de Black Alice Lingerie
Hi Roxanne,
Thanks for the review.
We're happy to hear that our products and prices met your expectations 😊
We're looking forward to seeing you shopping with us again.
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
Great range at reasonable prices and…
Great range at reasonable prices and quick delivery!
17 novembre 2020
Réponse de Black Alice Lingerie
Hello there,
Thanks for your review.
We're looking forward to seeing you shopping with us again 😊
Best,
The Black Alice Lingerie Team
Sexy Lingerie for Curious Couples
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.