Blackmagic Design Avis 

Horrible bunch of lauzy scammer programmers. I hate your guts. You just wasted 5 hours of my life to crash, stuff my memory with cache and never save my tracking. THE WORST SOFTWARE IN THE HISTORY OF PROGRAMMING. Updates don't work. The UX is utterly against all logic. You deserve to fail as a business and I wholeheartedly wish that you do.

Seit Ver. 20 einfach schlechter geworden

Da Vinci Resolve, Used for a number of years now, never had any issues with it, Unusual perpetual license model I suspect this will eventually change to Annual. Excellent product, good value, powerful, steep learning curve though to be expected.
Would recommended for someone into video editing, better than Adobe in my opinion.
Not used, or needed to, customer service so cant comment on that.

Support is unhelpful and unresponsive. I have given them what they want as well as called and followed up many times and now I get no response. Please do not use cloud share for important projects. Just send a drive and do not use cloud store. It's still very BETA even though they advertise it as not.

Davinci resolve ist für mich die das beste programm auch die gratisversion ist sehr gut

After using Davinci Resolve for a while, I am unfortunately very disappointed with many aspects. Constant bugs, old-school settings and functions that they have refused to update, and now.. I have lost all my projects, because I backed up the wrong instance of the "Blackmagic Design" folder. Apparently two identically named folders are created when Davinci is installed, with only the one hidden in Appdata storing backups. Before sending my laptop in for repair I searched and got the answer; backup the "Blackmagic Design" folder. I did so, only to realize it was the other "Blackmagic Design" folder (that I didn't know existed) I should have backed up. Many others have complained about this with no real response from Blackmagicdesign. Great.

When I was initially introduced to Davinci, I was hoping for it be the future, but now I fear it. Because it seems we will only get more of the same old shit Above has been doing for so long.

Bad service, and the cameras don't last. They break down easily and you don't get any support.

Support is really bad, and the camera's are unreliable. They never last more than a couple years.

Die Pocket Cinema Kameras sind ein tolles Stück Hardware, DaVinci Resolve das mit Abstand beste Videoschnittprogramm, es sind permanente Lizenzen mit allen zukünftigen Upgrades kaufbar, was heutzutage richtig erfrischend ist, die PCC hatte einmal ein richtig tolles Update gratis bekommen, und ihr Kundensupport geht weit über das Mindeste hinaus, was ich bei einem Reparaturauftrag mitbekommen durfte.

We have been working with DaVinci Resolve for years and undeniably it is a powerful and feature-rich software. Blackmagic continuously adds impressive new features, which we really appreciate. However, the support experience is seriously disappointing.

Despite its strengths, DaVinci Resolve suffers from numerous quirks and bugs that disrupt our professional workflow. As users, we want to communicate these issues to Blackmagic so they can be addressed effectively. Unfortunately, every attempt to contact support feels unnecessarily complicated. Instead of a straightforward support email or a user account system that tracks your requests, you are required to fill out lengthy contact forms with personal details for every inquiry. There is no way to maintain ongoing communication or have a consolidated support history.

This outdated approach to customer support makes it hard to stay in touch and leaves professionals feeling frustrated. Blackmagic should consider implementing a proper support portal with user accounts to better serve their dedicated user base.

Using black magic always bring out the real picture, kudos to the entire team keep winning

un anno che provo a contattare il supporto per sapere come riparare la mia 6K pro con pixel bruciati e rispondono solo con il solito messaggio di risposta pre-impostato, se chiamo al numero non rispondono mai e non ci sta nessuno che parla italiano.
Il peggior servizio di assistenza. I prodotti sono buoni sicuramente ma se si riscontra qualsiasi problema la soluzione è acquistarne un altro nuovo perché non esiste nessun supporto tecnico, ecco il motivo per cui non bisogna acquistare prodotti Blackmagic. Il supporto post vendita è inefficiente anzi inesistente.

Una vera vergogna, quasi un anno di mail inviate al supporto tecnico e mai una risposta. Spero che risponderanno almeno al mio legale

They have deducted money from my credit card and PayPal showed success however their system is showint cannot ship to my country. Is this a joke. Either you deliver my product or refund.

Impossible to download. Spent three hours downloading three times only to find it can't be opened. Usual free download not worth a ....

I have been a user of Blackmagic Design for years. Can't say enough good things about their products and support team. With a video production experience spanning 30 years+, I can honestly say Blackmagic Products work reliably and are constantly updated with new features. Black magic products have helped me produce over 4000 online meetings with a 99% success rate!

After using Final Cut Pro & Adobe Premiere for several years I tried Davinci Resolve. The software beats the hell out of Final Cut Pro, Leaves Adobe Premiere well and truly behind, and the knowledge and service from the support staff at BlackMagic Design is the benchmark of what other companies need to aspire to. I phoned with 5 problems (due to my lack of knowledge) and all were promptly addressed, along with additional assistance - try getting that from Final Cut or Adobe. Not only that, but even the full studio version of the software which I purchased is a one off "own forever" purchase, that is cheaper than and adobe license for just 12 months. The product is Far superior, the service has been incredible, and the price is cheaper. I don't understand why Adobe Premiere are still in business with this competitor around! Lastly, thank you to Jonathan and Warwick in the Melbourne Support centre for your incredible help and service today.

Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 channels of 48/24 audio when you might only need two (i.e. no means of selecting number of audio channels during capture)

The Black Magic 6K Pro is an incredible camera. It is extremely easy to work with and produces fantastic footage. In addition, DaVinci Resolve and Fusion Studios are both outstanding applications.
The company has made shooting and editing indie films painless.

Adobe was breaking into my bank account and now with Davinci Resolve, my money is safe and sound.

I really love all the functions offered and there are tons of tutorials on YT to learn. Free version is more than enough for most average amateur video editors out there.

Keep it up guys!!

Hello everyone. I am going to tell you my case, and I am going to tell you my experience with Blackmagic technical service, and why I do not recommend that you buy anything from this brand.

I have a pair of blackmagic 6k pro. Under warranty, one of them got a speck of dust between the sensor and the glass that protects the sensor.

Most of the stores I took it to to quickly repair this told me that they had to disassemble the camera, and therefore it was better to send it to Blackmagic, since nothing should get into that part of the camera, and even less in a camera with less than 150 hours of use, always in recording studios.

To my surprise, the technical service takes more than 4 weeks to receive and repair the camera... but the biggest surprise is that they told me that this was not covered by the warranty, and that I had to pay more than 600 euros to repair this . ...

That is to say, they wanted to charge me that amount for removing a glass from the sensor, which must have been bad because it was not completely watertight, removing a speck of dust and putting in another glass...

The truth is that the worst technical service I have ever seen in the audiovisual sector. I hope that my experience helps you, to know what can happen to you, if you have any warranty failure.

If something as simple as removing a speck of dust in a system that is in principle protected, they say it's your fault, and they want to charge you that crazy amount of money, I don't want to imagine facing a bigger problem.